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At West Music we believe in the benefits and value of music. Our vision is to encourage, inspire, and fulfill the ever-changing needs of our customers in order to be the leading choice for musical products and services. 

Our mission is to create musical communities by providing knowledge, products, and services people need to experience the power of making music!

Founded in 1941 by Pearl L. West, West Music has become one of the nation's leading suppliers of musical instruments and accessories. W...

At West Music we believe in the benefits and value of music. Our vision is to encourage, inspire, and fulfill the ever-changing needs of our customers in order to be the leading choice for musical products and services. 

Our mission is to create musical communities by providing knowledge, products, and services people need to experience the power of making music!

Founded in 1941 by Pearl L. West, West Music has become one of the nation's leading suppliers of musical instruments and accessories. West Music currently operates eight full-line retail stores in Iowa and western Illinois, offering a full range of musical instruments (pianos, guitars, drums, band & orchestra, sheet music), school instrument rental/lease programs, lessons and repair.

In 1980 the Music Education division was created, specializing in serving the needs of educators around the world with a catalog of high quality musical products for the school environment. Currently, over 120,000 copies of this catalog are distributed internationally, and West Music is among the nation's Top 25 largest musical instrument dealers.

Still family-owned, West Music strives to offer exceptional products and value to help you experience the power of making music. Our goal - your 100% satisfaction!

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Have a question for West Music?
Customer Service Phone: 1-800-397-9378
30 days90 days12 monthsLifetime
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Negative 2% 1% 1% 1%
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Returning an Item
Any discrepancies must be reported within 45 days of invoice date. We will not be responsible for any claims made after that time.  Returns received within 45 days of the invoice date are eligible for exchange, credit, or a full refund excluding shipping charges (please see below for special instructions regarding software). Returns are not accepted more than 45 days after the invoice date. 


To ensure that your return is handled quickly and properly, please request a return via your order summary on Amazon.  Once we have authorized a return request you will receive a non-paid shipping label to return the item to West Music.  

 

Once you receive authorization, please ship the item(s) via UPS or USPS. Return in original packing material to:

 

West Music: RETURNS
Westco Fulfillment

401 Westcor Dr.
Coralville, IA 52241

 

Please include a copy of your packing slip or invoice inside the package, along with instructions on how you would like us to process your return (exchange, credit, etc.) Packages received without prior authorization will be subject to delays.
 
Software Returns
Please be sure the software you receive is exactly what you want before opening the package. Unless proven defective by the manufacturer, Federal law prohibits the return or exchange of any opened software for any reason.  Defective or unopened software may be returned for credit, exchange, or a full refund within 45 days of invoice date (see above for complete return instructions).
 
Damaged, Incorrect, or Missing Items
We are proud of the products we sell and have complete confidence in their workmanship and durability. Should you receive a damaged item, we want to replace the item as quickly as possible. Please call us at 1(800) 397-9378 to arrange for pickup at our expense. We will then send you a replacement immediately. Similarly, if we have made a shipping error we will correct it immediately and pay for any shipping charges incurred.  If the package appears to have been damaged during shipment, please retain all packing materials as the carrier may need to inspect them.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.




West Music Shipping Rates

Shipping Rates

Shipping charges are calculated using a weight-based scale as shown in the chart below.

Oversized products have an adjusted shipping weight to reflect the increased cost of shipping. 


Listed below are shipping details for West Music, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

Shipping rates for all products (excluding Books, Music, Video and DVD)
 
Standard
Expedited
Continental US Street ETA 3 - 5 business days 1 - 3 business days
  per Item $0.00 $0.00
  per Weight (lbs) $0.50 $1.49
  per Shipment $4.49 $9.99
Continental US PO Box ETA 3 - 5 business days 1 - 3 business days
  per Item $0.00 $0.00
  per Weight (lbs) $0.50 $1.49
  per Shipment $4.49 $9.99


* Shipping Rates for Books, Music, Video and DVD
Domestic Standard
4 - 14 business days
Faster Domestic Standard
3 - 5 business days**
Domestic Expedited
2 - 6 business days
Faster Domestic Expedited
1 - 3 business days**
Two Day
2 business days
One Day
24 hours
International Standard
21 - 42 business days
International Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
**  Available for selected items.
   Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

Region Key
Continental US Continental US states not including Alaska and Hawaii
Alaska and Hawaii Alaska and Hawaii
US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
APO/FPO Army Post Office and Fleet Post Office
Canada Canada
Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
Outside US, Eur., CA, Asia Argentina, Brazil, Costa Rica, Israel, Mexico, South Africa, Saudi Arabia

Shipping Policies

Shipping Policies

West Music ships Monday through Friday to the 48 contiguous states via Standard UPS or USPS. Unless otherwise stated, orders for all in-stock items are shipped within two business days. You will receive notification of any delay or cancellation of your order.

Expedited Shipping Policies

Expedited shipping is available on all West Music orders placed through Amazon.com. Expedited orders are shipped Monday - Friday, 8am-12pm CST and may take up to 3 business days to reach you.

All expedited orders must be placed before 12 pm CST (Central Standard Time) to insure shipment the same day.

Expedited orders placed after 12 pm CST will ship on the following business day.

Privacy and Security

Privacy Policy

We are 100% committed to respecting your privacy. We will not sell, share, or rent your personal information to others in any way. Any information you provide to us is also the property of West Music's subsidiaries. These subsidiaries include The Percussion Source, Miyazawa Flutes, Sorden Music Company and Sound Solutions.

Notification of Changes
If we decide to change our privacy policy, we will post a notification of those changes on this page so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we may disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you by way of an email. You will have a choice as to whether or not we use your information in this new manner. We will use information in accordance with the privacy policy under which the information was collected.


Tax Information

West Music does not collect sales tax except as follows:

In Iowa: State, County, City and District tax will be collected.

In Illinois: State sales tax will be collected.

In Missouri: State, County, City and District tax will be collected.

In Minnesota: State, County, City and District tax will be collected.

In Nebraska: State sales tax will be collected.

In Nevada: State, County, City and District tax will be collected.

In North Carolina: State and county sales tax will be collected.

In Ohio: State, County, City and District tax will be collected.

In South Dakota: State and county sales tax will be collected.

In Tennessee: State, County, City and District tax will be collected.

In Wisconsin: State, County, City and District tax will be collected.

In Texas: State sales tax will be collected.


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

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