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Direct Premium Buys

Direct Premium Buys has a reputation for low prices, super-fast shipping, and outstanding personal customer service, always taking that extra step to ensure total customer satisfaction. Your e-mail inquiries will be answered within hours of receipt and your order will likely be shipped the promptly.

Simply leaving bad feedback for us will never solve an issue, contacting us will. We are here to provide you excellent service.

For questions regarding products, order delivery, or returns, please con...

Direct Premium Buys has a reputation for low prices, super-fast shipping, and outstanding personal customer service, always taking that extra step to ensure total customer satisfaction. Your e-mail inquiries will be answered within hours of receipt and your order will likely be shipped the promptly.

Simply leaving bad feedback for us will never solve an issue, contacting us will. We are here to provide you excellent service.

For questions regarding products, order delivery, or returns, please contact 

  • E-mail: sales@directpb.com

For questions about a charge that's been made to your credit card, please contact Amazon.com. For questions about how to place an order, please visit Amazon.com's Help department.

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Have a question for Direct Premium Buys?
Customer Service Phone: 508-660-5000
30 days90 days12 monthsLifetime
Positive 96% 95% 97% 95%
Neutral 1% 1% 1% 2%
Negative 3% 4% 2% 2%
Count2801,1236,75096,851

Underwear Returns:

*Please note that due to the intimate nature of underwear we cannot accept worn garments, or open packages. 

You may return most merchandise to Direct Premium Buys within 30 days of original invoice date. Direct Premium Buys customer service representatives may be reached by email for a return authorization number. Certain products may not be returned for any reason, including bathing suits, underwear and special order items. No Items can be Returned without a Return Authorization (RA).

Unopened and unused products are subject to a 15% restocking fee. Merchandise must be returned complete with all the original manufacturers packaging, manual(s), blank warranty cards, miscellaneous parts, and accessories. Incomplete returns are subject to additional charges at our discretion. We cannot refund original shipping charges. The returned merchandise will be credited to your credit card. If  your order was not charged shipping. We will deduct our cost of the original shipping from the refund.

For defective or wrong orders, email us and we will replace the item at no charge to you and will include a postage paid label to send back what you received.

For Apparel Returns:

On all exchanges, please enclose a check or money order for $4.00 if your
order weighs 1 lb or less and $8.00 if your order weighs 1 lb or more, to cover
our additional shipping charges. If you are exchanging merchandise because
of an error made by us, we will of course cover the additional shipping
charges. (DO NOT SEND CASH)

There is a 15% restocking fee applied to all returns. There is no restocking fee for exchanges. Shipping charges for returns and exchanges are the responsibility of the customer. On exchanges, you may be charged up to $8.00 to cover our shipping costs back to you, unless item(s) are being returned because of an error made by us.

For sanitary reasons, we do not accept returns on eye wear, swimwear, hosiery, underwear or hats.

It is our policy not to accept any merchandise back for credit or exchange unless it is unused, in resalable condition AND in the original packaging.

Garments with tags attached, should be returned with tags still attached to assure that the garment was not worn.

Send your return with your invoice or Amazon order number ( that will serve as your Return Authorization) to the address below. If you do not have the information,then email us for your return authorization.

If you use the Amazon return service, please include your invoice or Amazon order with your return. If you include one of those numbers, you do not have to email us for an authorization.


Thank you

Attn. RETURNS
Direct Premium Buys

153 Washington St

 E. Walpole, MA 02032


Contact this seller Phone:508-660-5000


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


Direct Premium Buys Shipping Rates

Continental U.S.

  • Standard shipping for order is $6.99, plus $1.75 per pound charge
  • Expedited shipping for order is $16.95, plus $3.50 per pound charge

Alaska/Hawaii

  • Standard shipping for order is $6.99, plus $2.00 per pound charge
  • Expedited shipping for order is $16.95, plus $4.00 per pound charge

U.S. Protectorates

  • Standard shipping for order is $7.99, plus $2.00 per pound charge
  • Expedited shipping for order is $16.95, plus $4.00 per pound charge
INTERNATIONAL SHIPMENTS:
CUSTOMER WILL BE RESPONSIBLE FOR ALL CUSTOMS CHARGES THEIR COUNTRY CHARGES, PLUS ANY HANDLING FEES THE COURIER MAY CHARGE.
ANY PACKAGE NOT CLAIMED OR RETURNED TO SENDER, CUSTOMER WILL BE RESPONSIBLE FOR SHIPPING & HANDLING CHARGES BOTH WAYS.

Canada

  • Standard shipping for order is $7.99, plus $3.20 per pound charge
  • Expedited shipping for order is $38.00, plus $3.00 per pound charge

Europe

  • Standard shipping for order is $10.95, plus $5.50 per pound charge
  • Expedited shipping for order is $39.00, plus $6.00 per pound charge

Asia (Australia, Hong Kong, Japan, Korea (South), & New Zealand)

  • Standard shipping for order is $11.95, plus $6.00 per pound charge
  • Expedited shipping for order is $40.00, plus $7.50 per pound charge

Brazil, Mexico, & South Africa

  • Standard shipping for order is $12.95, plus $7.50 per pound charge
  • Expedited shipping for order is $75.00, plus $15.00 per pound charge

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

The majority of our orders are shipped via USPS. Most in-stock items should arrive on your doorstep 2-4 business days after receipt of your order. If you use the Expedited shipping option, your products should arrive on your doorstep 1-2 business days after receipt of your order.

There are some special exceptions: Shipments out of the Continental US will usually take an additional delivery time of 4-10 days.

For Global EMS (3-5 days), we will apply additional costs. Please e-mail us with your address for an exact costs quote.

Privacy and Security

Privacy Policy

Direct Premium Buys Privacy Policy 

We take the protection and proper use of your personal information seriously. We respect your privacy and take great care to safeguard information in our possession. Your preferences for use of your information are our highest priority.

We do not share customer information (including e-mail addresses) outside of our company unless it is necessary to provide you with our products or services (for example, shipping your products to you or notifying you of problems/updates with your order), or we are legally required to do so.

We are happy to provide further details of our privacy policies.


Tax Information

At this time, additional taxes will not be added to items sold by this merchant.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

BDU Size Charts

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