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G by GUESS. Welcome to the inside.

Have a question for G by GUESS?
Customer Service Phone: 1-877-429-4837
30 days90 days12 monthsLifetime
Positive 94% 94% 91% 92%
Neutral 2% 2% 3% 3%
Negative 4% 4% 6% 5%

Return Policy

G by GUESS will gladly accept returns and exchanges with the original receipt and tags attached for up to 30 days after the purchase. All swimwear, innerwear, pierced jewelry, fragrances and body lotions, however, are final sales. Sale merchandise may be exchanged only. Returns will be refunded in the method of original payment.

How to Return an Item:

  1. Complete the return process under Amazon orders page and enclose it with the item in its original packaging (when possible).t and enclose it with the item in its original packaging (when possible).
  2. Print and affix the shipping label generated from Amazon to ensure correct delivery.
  3. Packages must be shipped prepaid. We cannot accept C.O.D. deliveries.

Exchange Policy

If you would like to exchange merchandise, simply call toll-free 1-877-Gby-GUESS and order your replacement merchandise. In-stock merchandise will be processed within approximately 24 hours at no charge for shipping and handling. We will charge your credit card for new merchandise and refund your credit card for returned merchandise as soon as we receive it.

Contact this seller Phone:1-877-429-4837

A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

G by GUESS Shipping Rates


Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

Customer Care Hours:
Monday through Friday 9am-8pm (EST)
Saturdays 10am-7pm (EST)

Orders may be shipped one of the following ways:

    * UPS Ground: 5-7 Business Days
    * UPS Second-Day Air

Please note: orders for APO, and FPO addresses will be shipped USPS Ground. No deliveries will be made on Saturday or Sunday. Orders placed Monday through Friday before 5:00 p.m. EST are typically shipped within 24 hours.

We are unable to ship to P.O. Boxes. However, orders shipped to A.P.O. or F.P.O. boxes within the United States are automatically shipped via USPS Ground.

Privacy and Security

Privacy Policy


Kid's policy (individuals under 13 years of age). GbyGUESS.com is committed to protecting the safety of children online. In compliance with the Children's Privacy Protection Act of 1998, GbyGUESS.com will never knowingly request or use personal information from children under 13 years of age without prior parental consent. If GbyGUESS.com receives actual knowledge that a subscriber is under 13 years of age, GbyGUESS.com will eliminate all personal information relating to this subscriber from our files.


We use all information provided during registration and personalization to provide personalized content and services. Any information you supply will be used only to process requested transactions or to contact you regarding a specific transaction. GbyGUESS.com may also use this information in order to generate aggregate reports that help us determine how to improve our users' experience. This data is anonymous and does not contain any personally identifiable information. GbyGUESS.com will not disclose your user information to any outside organization without your consent, but GbyGUESS.com may share your user information with its affiliates websites, GUESS.com and GUESSbyMariciano.com or to the GUESS, Inc. marketing department. GbyGUESS.com may disclose user information to the government and/or third parties when we have reason to believe that disclosure of such information is necessary to identify or bring legal action against someone who may be violating our Terms and Conditions or otherwise causing harm to GbyGUESS.com or anyone who could be victimized by such activities, and where otherwise required by law or by legal process.

By providing your e-mail, cell phone number and/or telephone number during registration or personalization, you agree to receive marketing (including email, cell phone text messaging, and/or voice messaging) information from GUESS, Inc. that informs you of new products, sales, promotions, contests, and features. Depending on the terms of your cell phone calling plan, you may incur, at your sole expense, a charge for received text messages. We may also offer you special promotions from our site or our sponsors. If you prefer not to receive such communications, you may contact us at  amazon@guess.com. We also use third party service providers to communicate with our customers and to do some promotions. We do not, however, authorize any of these service providers to make any other use of your information.

Tax Information

G by GUESS is required by law to charge sales tax on orders shipped to the following states:

Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia and Washington. Sales tax does not apply to orders shipped to addresses in other states or countries.

Q: Where does G by GUESS accept orders from?
A: We are able to accept orders within the 48 continental United States as well as Alaska and Hawaii.

Q: Who do I contact with questions about my G by GUESS watch?
A: Please contact the G by GUESS watch manufacturer, Sequel International, directly by emailing them at WatchInfo@callanen.com. You may also reach them by calling 1-800-248-3775 or sending a written inquiry to:

Sequel International
145 Woodward Ave
Norwalk, CT 06854

Q: How should I care for my G by GUESS products?
A: To fully enjoy your new G by GUESS products, make sure you read the item's label and follow the care instructions. Here are a few more tips for keeping your items looking their very best.

For Dark Denims: Add 1/2 cup of white vinegar to the water when you wash your jeans for the very first time. This helps to set the dark dye in the fabric. Always wash denim inside out, zipper up, to prevent excess wear and delay fading.

For Ribbed Knits: To maintain an item's original shape, wash it in cold water and dry flat. To shrink the item, wash in warm water and dry in hot air.

For Silk Screened Items: Wash items inside out, and lay flat to dry or dry using cool air. Use fabric softener to keep the items soft.

For Items Decorated With Rhinestones Or Glitter: Follow the same instructions for Silk Screened items.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

Size Chart

Not sure what size you wear? Use the handy size charts below to find out.


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