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A-to-z Guarantee

Place your merchant order through the Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

On The House Shipping Rates

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

Unless noted otherwise in the ordering pipeline On The House ships all items within two days of receiving order You will receive notification of any delay or cancellation of your order.

Privacy and Security

Privacy Policy

Return Policy.

Your satisfaction is very important to us. If for any reason you are not satisfied with your purchase we will gladly accept returns in original condition 30 days from ship date. 

All appliances, tanning equipment, electronics, gaming consoles, products not fulfilled by Amazon, and special orders are subject to a 30% restocking fee. Returns are only accepting within 30 days on unopened products, serial/lot numbers must match item shipped to customer.   If the product is damaged or defective we will send a replacement at no additional cost.

If you have questions regarding a specific item please contact us prior to placing the order.

Return Procedure

-If you would like to return an item that was fulfilled by Amazon you must contact them directly.  If you have any questions our team is available to assist through the process.

-For all appliances, tanning equipment, electronics, gaming consoles, products not fulfilled by Amazon, and special orders you must contact our customer service department for assistance.  

       - If you would like to return an item that is not defective or damaged you must request and include the RMA (Return merchandise authorization) and follow the inspection criteria listed below; you may request a Return Merchandise Number (RMA) within 30 days of the original purchase date.

Products must be in the original manufacturers packaging, and shipped securely.
Products must be complete with any standard certification labels (UL listing, capacity, brand name, UPC code) originally placed and not tampered with.
Product serial number, or any similar identification numbers, must match the serial number on the package or invoice.   
Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals.
Products so labeled with a security seal, must have the seal intact and not tampered with.

Return merchandise number

Returns will not be accepted without a valid Return Merchandise Number (RMA). RMA numbers expire after 15 days, but we encourage you to return the product as soon possible. Any return we receive without a valid RMA number will be documented and rejected.

Return Shipping

For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. On The House shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable. At our discretion, On The House may reimburse shipping charges related to the return or exchange of defective products inside the U.S. only.

In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging, and prepare a summary of our determination as to why the return was denied, the product(s) will be deemed not eligible for return and may be returned to you.

Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from On The House through the Site unless explicitly indicated as such in the ordering process. Items ordered from On The House may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from On The House through the Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.


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