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HRM USA INC.
1044 Pulinski Road
Warminster, PA 18974
1-800-403-8285
1-215-259-2706 (fax)

HRM USA INC. (Heartrate Monitors USA & Pedometers USA) was founded in 2001 and has grown and flourished into the reputable company it is today. HRM USA, Inc is an authorized dealer of the products we sell, making sure our customers have the benefit of the product warranty through the manufacturer. HRM is located in Warminster, which is a suburb outside of Philadelphia, PA.

Our company consists of 25 employees, r...

HRM USA INC.
1044 Pulinski Road
Warminster, PA 18974
1-800-403-8285
1-215-259-2706 (fax)

HRM USA INC. (Heartrate Monitors USA & Pedometers USA) was founded in 2001 and has grown and flourished into the reputable company it is today. HRM USA, Inc is an authorized dealer of the products we sell, making sure our customers have the benefit of the product warranty through the manufacturer. HRM is located in Warminster, which is a suburb outside of Philadelphia, PA.

Our company consists of 25 employees, ranging from the owners, the web designer, the managers, the employees who manage how your packages are shipped, the packers in the warehouse and the office personnel from sales/customer service. Our company is like a close family, and is full of colorful personalities. Being able to laugh is a staple in every workday here at HRM. We strive to give you, our customer, the utmost respect, and hope that the fact that we love where we work, and what we do, shines through our conversations with you over the phone, e-mails, and the live chat. On a typical day here at HRM, you will also find many things, not so typically found in an office. Currently, we have a few Dalmatians who accompany their mommies to work each day, and even a toddler who helps keep us smiling and laughing throughout the day.

If you are in need of assistance placing an order, or simply have product questions, please feel free to call us. Our friendly sales/customer service personnel will be more than happy to help you. We do our best to be highly knowledgeable in all of the products we carry, and with HRM's company policies as well. Our return department processes returns and exchanges on a daily basis, and does their best to get your refunds and exchanges to you as quickly as possible. When placing a new order, typically, your order will be processed and shipped the same day the order is placed. Once an order is submitted, the order will go through an approval process, in which we will contact you with any questions regarding your order. We currently ship up until 6PM EST Monday-Friday. We use UPS, and USPS for shipping options, and do our best to make sure all orders make it out each day in a timely fashion. We also have an electronic scanning system. When an order reaches the warehouse to be packaged for shipment, each item on the order is scanned before packing to assure the correct product is sent to you, our customer. Again, please do not hesitate to call, or e-mail us with any questions or concerns you may have regarding you order, return, exchange, or even a product question. We will do our best to assist you with whatever it is you may need, and hope that you enjoy your experience with our company.

We hope you have enjoyed learning a little bit more about us here at HRM USA and look forward to continued business with you.

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Have a question for Heart Rate Monitors USA?
Customer Service Phone: 800-403-8285
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Negative 2% 2% 2% 2%
Count3901,2416,89091,798

RETURN POLICY & REFUNDS & EXCHANGES

To request a Return Merchandise Approval please login into your Amazon account under Your Account --> Your Orders.

Prepaid Shipping UPS Labels are available Upon request, an $8.95 Fee per label will be deducted from your refund for this service. Please call 800-403-8285 for details. 


RETURNING/EXCHANGING NEW WITHIN 30 DAYS OF DELIVERY:

You may return any NEW, UNOPENED item(s) purchased from HRM USA INC. within 30 days of delivery date. Item(s) must be returned at buyers expense. We will only pay the return shipping costs if the return is a result of our error or manufacturer defect. Any issues must be reported to us within 3 business days of delivery to be eligible for this service.

Any NEW, UNOPENED item(s) in the original manufacturer's packaging may be returned for up to 30 days from the delivery date. New product returns will be eligible for refund, less a 10% restocking fee (Min Charge $2.95/Max Charge $24.95 per item). This fee is to help absorb our initial shipping costs to get the order to you.

RETURNING USED WITHIN 30 DAYS OF DELIVERY:

Any OPENED, USED or Unsellable item(s) returned within 30 days of delivery will be assessed a fee of 10%. (Minimum Restocking fee Charge $2.95/Max Charge $24.95 per item). Open Used is considered any item that is not in it's original condition when shipped. Any item that is returned damaged (Non Manufacturer Defect), missing parts, or missing packaging may not be eligible for refund. 


PACKAGES REFUSED:

Packages Refused or Undeliverable will be assessed the Actual Shipping Fees incurred by the carrier for both delivery and return from your return credit.

EXCHANGES WITHIN 30 DAYS OF DELIVERY:

Any USED or NEW items are permitted for exchange within 30 days of delivery. When exchanging a product, please send back your original purchase and specify which product you would like in exchange. A Reshipping fee of 10% or $8.95 (whichever is less) will be applied towards the exchange. Any credit balance on a used product returned for exchange will be issued back to your card used with Amazon.

ITEMS NOT ELIGIBLE FOR RETURN:

Opened Heating Pads

Used Sneakers
Used Suunto Heart Monitors
Opened Powerlung
Opened Body Fat Calipers
Opened Breathalyzers
Opened Heart Bras
Used Transmitter straps

Opened Food Items, Gels, 

Hydration Packs and All Water Bottles (once Safety Seal has been removed or filled with fluid)


PROCESSING TIME:

Returns are processed during normal business hours Monday-Friday.
Please allow 5-14 business days from receipt of your package for processing.

THIS TIME PERIOD INCLUDES:

2 to 7 business days for us to receive your return from the carrier
3 to 7 business days for us to process your return

MANUFACTURER DEFECTS:

Products are warranted solely by the manufacturer. The complete warranty information is included with the product and is subject to the conditions set forth by the manufacturer. In many cases the manufacturer will handle the replacement of the product and cover the postage expenses both ways. In the case the defective product is not handled by the manufacturer in a timely and effectively way, please contact us at 800-403-8285 for assistance.

Items which are D.O.A or defective must be reported within 3 business days of receipt, and we will issue a pick up label for exchange only if you are unable to resolve with the manufacturer. Please note, We will not pick up a defective item for credit.

BELOW IS A LIST OF MANUFACTURERS PHONE NUMBERS FOR SUPPORT OR SERVICE:


AccuFitness 1-800-866-2727
Accusplit 1-800-935-1996
ADC 1-631-273-9600
Camelbak 1-800-767-8725
Dueter 1-303-652-3125
Fitbit 1-877- 623-4997
Garmin 1-800-800-1020
Geigerrig 1-801-823-3336
Impact Sports (Epulse) 1-888-537-9763
LifeSource 1-800-726-3364
Lumos (KT Tape) 1-801-224-2717
Mio 1-877-770-1116
Nuun 1-206-219-9237
Omron 1-800-634-4350
Oregon Scientific 1-800-414-8655
Polar USA 1-800-290-6330
Powerlung 1-800-903-3087
Bowflex (SportsBeat) 1-631-274-3248 ext 221
Scosche 1-800-363-4490
Seca 1-410-694-9330
Sequoia 1-720-339-5962
Sportline 1-800-338-6337
Suunto USA 1-800-543-9124
Thermophore 1-800-253-0854
Timex 1.800-448-4639

IMPORTANT!

-Please ship your approved return with a copy of your packing slip/invoice, and reason for return/exchange.

-Please pack your return carefully and do not tape or write anything on the item or the original manufacturer’s carton.

-All returns are subject to inspection and we will not guarantee credit will be given if the items are not returned in NEW, ORIGINAL FACTORY CONDITION.

-We reserve the right to refuse, or deny, credit for any such items.

Still have questions? Please call us at 800-403-8285 (option 1) between 9 am and 6 pm EST, Monday through Friday.

 

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.



Heart Rate Monitors USA Shipping Rates

Free Shipping In The Continental United States, or APO Addresses on All orders ($5.00 minimum order requirement, otherwise a $1.95 shipping charge will added to your order).

TO RECEIVE FREE SHIPPING:

  1. Buy required threshold of products from the Heart Rate Monitors USA .
  2. When you are finished shopping, click the "Proceed to checkout" button.
  3. Ship these items to a single address.
  4. Select Standard Shipping.
  5. If a claim code is required, after selecting a payment method, enter the claim code in the area "Have any gift certificates or promotional claim codes?", and click "Enter another."
  6. Enjoy free shipping on items shipped to that address.

OFFER DETAILS:

  1. Applies to items purchased from specified merchant.
  2. Items added to the Shopping Cart when free shipping is in effect, but not purchased until after the promotion ends, will not receive free shipping.
  3. Shipping fees, giftwrap charges, and taxes are not included in calculating purchase amount if offer has a threshold.
  4. Canceling items may affect eligibility for this free shipping offer.
  5.  Applies to Standard Shipping only.
  6. Applies only to orders shipping to a single address.
  7. Cash value of offer is 1/10 of one cent.
  8. Offer is not for resale and is not redeemable for cash.
  9. If you return items purchased using this offer, and your order drops below the threshold, then you will be charged a shipping fee or the actual shipping costs will be deducted from your return/refund.
  10. Offers are available for a limited time and may end without notice.

CANCELLATIONS:

Orders are processed immediately, and cannot be canceled prior to shipping. Please call us at 800-403-8285 for questions about returns or exchanges.

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shiping & handling cost will be listed under Order Summary

Shipping Policies

HOW MUCH DOES SHIPPING COST?

-Shipping is Free within the Continental United States. ($5.00 minimum order requirement, otherwise a $1.95 shipping charge will added to your order).

-No hidden handling fees.

-The price advertised is the final price at checkout.

SHIPPING DEADLINE:

Orders Placed and Approved By Amazon by 6PM EST, Ship the Same Day Monday-Friday.

Our warehouse follows the schedule of UPS and USPS for all major holidays. (See Schedule Below)

Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas
New Year's Day

*UPS Holiday. UPS Express Critical® available.
**UPS Holiday. Delivery and pickup of air and international packages only.


We only ship to the Continental U.S., Alaska, Hawaii, U.S. Territories, Puerto Rico, Armed Forces APO/FPO customers.

CANCELING AN ORDER:

Most orders you place with us enter the shipping process very quickly so we can get your items to you as soon as possible. Orders already in the shipping process cannot be modified or canceled.

The UPS Service Guarantee does not apply to shipments that are delayed due to causes beyond UPS's control, such as when air or ground transportation networks are disrupted by extreme weather conditions.

SHIPPING SERVICES:

For all orders shipped in the Continental United States, to a residential, business or P.O. Box or to an APO address, we offer standard shipping at no additional cost. Our standard shipping varies per product and is listed on the individual product page. If a monitor specifies "free overnight shipping or free second day shipping" in the description it is not necessary to add it to your cart. You should continue to select standard shipping as an option. Most orders ship the same day if ordered by 6pm EST.

Please note, we follow the same schedule as UPS for shipping and deliveries:

UPS 2012 Holiday Schedule

In the United States, UPS observes the following holidays:

Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas
New Year's Day

*UPS Holiday. UPS Express Critical® available.
**UPS Holiday. Delivery and pickup of air and international packages only.

We use an address verification tool to help make sure your package arrives quickly and accurately. If we cannot validate your address, your order will be delayed as we try to obtain the correct shipping information from you, so please make sure your address is entered correctly.

USPS AND UPS LOST PACKAGES:

Occasionally a package will get misdelivered, lost, or even stolen. Mail fraud is considered a federal crime so fortunately packages typically end up in our hands or yours even when they take a little "vacation". If your package does not arrive within the time frame designated you can call us at 800-403-8285 for assistance. If we feel the package may be lost, we may require you to submit an AtoZ claim in your Amazon account.

PRODUCT AVAILABILITY?

Every Item has an availability status, these are 99% accurate. If you item is not in stock, we will give you a call or email ASAP to let you know the status of the item and the estimated date the item is due in to our warehouse.

WHAT IF MY ORDER INCLUDES SEVERAL ITEMS, WILL THEY SHIP TOGETHER?

All the items will ship in the same order, if an item is unavailable, we will ship all available items and notify you of any backorders and expected ship date. All Items will ship with the fastest method offered for the order.

Privacy and Security

Privacy Policy

SECURITY:

State-of-the-art online payment gateways enable us to process transactions securely over the Internet. Our main area of user information collection is during the check out process of our online store. Heartratemonitorsusa.com utilizes the services of a third party vendor, LinkPointCart, for our credit card processing. All online store check out processes are conducted from secure pages served by LinkPointCart servers and branded with the Heartratemonitorsusa.com logo. Personal information transmitted to LinkPointCart servers as part of the check out process is via secure socket layers meaning that it is encrypted during transmission and is secure

PRIVACY POLICY:

We know that your privacy is very important to you. That's why protecting any personal information, such as your name, address, email address or phone number that you provide us is of the utmost importance to HRM USA Inc. and its websites. As a result, we have prepared this Privacy and Security Statement to let you know about the manner in which we collect, use, disclose and otherwise manage the personal information you entrust to us.

THE INFORMATION WE COLLECT AND HOW WE USE IT (ORDERS):

We collect personal information from you if you purchase a product from HRMUSA. The information collected includes your name, e-mail address, phone number, address and credit card number (for purchases). This information is used for order fufillment only. We will not share or sell any of your personal information gathered during the order taking process.

THE INFORMATION WE COLLECT AND HOW WE USE IT (OPTIONAL EMAILING NOT RELATED TO ORDERING):

Very rarely we do have a sale or exciting new product so special we think you may want to know about it. That is why we offer our email sign-up list. This email list must be signed up for seperately and to be quite honest we almost never use it. An email provided during the order process will never be included on this list.

HOW DO WE USE THE ONFORMATION WE GATHER AND TRACK?

The personal information we gather is used only for processing orders. When you order a product from our e-store online or by phone, we may need to email you or call you to request follow-up information or obtain new information if the processor does not allow us to process the order as is.

 


Tax Information

HRM USA is not required and does not collect Sales or Use Tax for every state. 

The Purchase may be subject to USE Tax by your State unless the purchase is exempt from Taxation.
The Purchase is not exempt merely because it is made over the internet, by catalog or by any other remote means: and
States(like the Commonwealth Of KY) require purchasers residing in the state to report all purchases
that are not taxed by the retailer and pay use tax on those purchases unless exempt under the State's law.
The tax may be reported and pain on the Individual income tax return or by filing a consumer use tax return.

 


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

1. Are all Products New?

Yes

2. Are you an Authorized Dealer of the products you sell?

Yes. All products come with full manufacturer warranty.

3. How Long has your company been in business?

Since 2001

4. What is your mailing address for approved RMA's?

HRM USA INC.
1044 Pulinski Rd
Warminster, PA 18974
1-800-403-8285
1-215-259-2706 (fax)

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