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SportsShoes Unlimited

SportsShoes is a UK based retailer.

At SportsShoes Unlimited, we love sport. Established in 1982, we have over 30 years experience in the business and we're committed to providing you with the widest range of products, at the best value, combined with excellent customer service. Whether you shop over the phone or online you'll find we're passionate about sport and passionate about our business.

Brand New Ranges and Rock Bottom Prices

With over 3,000 products to choose from, we have a huge range of...

SportsShoes is a UK based retailer.

At SportsShoes Unlimited, we love sport. Established in 1982, we have over 30 years experience in the business and we're committed to providing you with the widest range of products, at the best value, combined with excellent customer service. Whether you shop over the phone or online you'll find we're passionate about sport and passionate about our business.

Brand New Ranges and Rock Bottom Prices

With over 3,000 products to choose from, we have a huge range of technical sports footwear, clothing and accessories, covering a wide range of sports and all the major brands. As well as stocking the latest in premium product with the latest technologies, we also work hard to bring you the best possible deals.

Proud of our Expert Advice

We're proud of our friendly and knowledgeable service and whatever your level or ability, our experienced team of experts is always on hand to help guide and advise you.

You can be confident shopping with us

At SportsShoes Unlimited we want you to shop with confidence and that's why you'll find shopping with us is easy, hassle-free and reliable. So, from our fast and reliable delivery service through to our easy returns policy and fantastic customer advice team, we're dedicated to providing you with the best shopping experience and a dependable customer service. We have a proven track record and accreditation with the following companies:

  • ISIS accredited retailer (Internet Shopping Is Safe)
  • IDIS accredited retailer (Internet Delivery Is Safe)
  • VeriSign Trusted Merchant
  • Safe Buy Web Code of Practice

Our Address

SportsShoes Unlimited
1 The Park
Jubilee Way
Shipley
West Yorkshire
UK
BD18 1QG

Phone: 01274 530 530 (International dial +44 1274 530 530)
Fax: 01274 532 222 (International dial +44 1274 532 222)
Email: use Amazon platform

Your feedback is invaluable to us, so if you have any comments or suggestions, we'd also love to hear from you.

Contact us by Phone

To talk to one of our team, give us a call on (+44) 1274 530530. Calls are charged at standard national rate.

Our opening hours (GMT + 0:00) are:
Monday–Thursday – 9am-8pm
Friday – 9am-6pm
Saturday – 9am-5pm
Sunday – Closed

Outside these hours you can leave a message on our answer machines and we'll get back to you when we're back in the office.

Contact us by Email

Simply send your email through the Amazon platform

We try to answer your email enquiries as quickly as possible and will respond to all emails within 24 hours. This excludes weekends and bank holidays, when we'll reply to your email the next working day.

When emailing us, please send as many details as possible, for example your order number and address details if relevant. This will help us to ensure we quickly and efficiently respond to your enquiry.

Registered Company Information:

Registered address:
1 The Park, Jubilee Way, BD18 1QG
Proprietor: B-Sporting Limited
Registered Number: 16270124 England

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We'll exchange or refund all items which:

  • Are returned to us within 28 days of receipt.
  • Are returned to us in perfect condition, with their original packaging and with the labels attached.

Your statutory rights are not affected.

How to Return

Wrap securely in a bag or paper, taking care not to damage the product packaging and post to:

Returns Department
Sportsshoes Unlimited
1 The Park
Jubilee Way
Shipley
West Yorkshire
United Kingdom
BD18 1QG

Please enclose your invoice , letting us know what action you would like us to take, eg. exchange or refund. This will help us to ensure we process your return quickly and efficiently.
You'll need to pay the postage costs initially to return your parcel.
We recommend that you ensure you obtain sufficient postal insurance in case your item goes missing on its way back to us and also a receipt of posting.

If you have any enquiries about returning your item(s), please feel free to email us via the Amazon platform.

Exchanges

When returning your item, remember to include the code and size of your replacements.
We'll despatch your replacements postage free to US addresses.
We'll turn around your exchange as quickly as we can and subject to stock availability.
We aim to despatch your replacements within 24 hours of receiving your return.
Bear in mind that there may be slight delays during busy periods.

Refunds

We'll instruct Amazon to refund your order on receipt of your returned order.

We try our best to process all refunds within 24 hours of receipt, however during busy periods please allow 7 working days for your refund.
When we've completed your refund, we'll send you an email to let you know.
Please note: Gift wrapping is non-refundable

Faulty Items

If you find a fault with your item, send it back to us and we'll take a look at it as soon as we can. If we find a manufacturing fault, we'll happily replace or refund it.

In the event of receiving a faulty or wrongly sent  item, we will refund your reasonable return postage costs on receipt of your parcel with a valid proof of returns postage receipt up to the value of $20.

Faulty items should be returned within a reasonable time and preferably in a clean and dry condition.
Please enclose all your details and a covering note explaining the fault and any other useful details.
We'll try to get back to you within 24 hours of receipt of your parcel, although during busy periods this may take slightly longer.
Occasionally, if we're struggling to locate a fault, we may request a second opinion from the product manufacturer.
Your statutory rights are not affected.

Cancellations

If you change your mind and decide not to go ahead with your order, you can cancel within 14 days from the date we receive your order.

Cancelling before Despatch

To cancel your order before despatch, we recommend that you contact us by phone as soon as you can after placing your order, and we'll do our best to cancel your order before it's despatched.

Cancelling after Despatch

If you wish to cancel your order after despatch, you'll need to wait until you receive your order and then follow our returns procedure.

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A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


SportsShoes Unlimited Shipping Rates


Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

Delivery Information:

Christmas Posting Dates
You are one of the millions of people who do their Christmas shopping online, for running and fitness gifts to brighten up a loved one’s festive season. At SportsShoes we’re ready to deliver your Christmas.

Standard US Delivery
Order before 11am on the 15th of December to guarantee delivery in time for Christmas.

Expedited US Delivery
Order before 11am on the 15th of December to guarantee delivery in time for Christmas.

Extended Christmas Returns
Items purchased from the 1st of December can be returned up until the 31st of January for an exchange or refund.

We'll do everything we can to ensure as speedy and efficient delivery as possible.

Please note our delivery times are 10 - 14 days NOT 18-26 days as above.
All orders placed before 1pm Monday to Friday will be despatched that day.
Orders placed after 1pm will be despatched the next working day.
For example, if you place your order after 1pm on a Friday or over the weekend, we'll despatch it the next following working day.

Please note that expedited orders over the value of $200 may be subject to customs charges, for which we cannot be held responsible.

Orders Delayed/Missing in Transit

We promise we'll do absolutely everything we can to ensure you receive your order within the time-frame specified.

Occasionally events beyond our control may result in your parcel being delayed whilst it is with the courier and we cannot be held responsible for such delays.
All parcels are fully insured and if your parcel is lost or delayed, let us know and we'll act quickly to locate it, bearing in the mind the points below.
All claims for missing items must be made within 21 days of the date of your order.
Should your shipment be liable for customs duty, we cannot be held responsible for delayed delivery.

Standard Delivery:

In the event of non delivery, please allow 21 working days from the date of despatch before contacting us to chase a parcel.
We'll then contact our courier to investigate and locate the parcel.
Items are classed as missing in transit by our courier if they haven't been delivered within 21 days from the date of despatch.
At this point we'll ensure replacements are sent to you immediately upon receipt of a signed lossage form.
Please note that we'll ask you to complete a Lossage Form prior to sending replacements. We'll email this to you if your parcel hasn't arrived within 21 working days.

Express Delivery:

If your order hasn't arrived by 3 working days, please let us know and we'll contact our courier to locate it.
We'll send replacements immediately if our courier is unable to locate your parcel upon receipt of a signed lossage form .
Please note that we'll ask you to complete a Lossage Form prior to sending replacements. We'll email this to you straight away.

Privacy and Security

Privacy Policy

SportsShoes Unlimited values the privacy of your personal data.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from SportsShoes Unlimited through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from SportsShoes Unlimited may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from SportsShoes Unlimited through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

Gift Wrap

Gift Wrapping

  • The charge for gift wrapping is £3 per parcel whatever the value of your order.
  • If your order has to be split into separate shipments due to stock availability, all items will still be wrapped at no further charge, if specified.
  • Please add a further 24 hours for delivery.

Gift Message

If gift messages can accompany items sold by SportsShoes Unlimited, it will be noted in the ordering process.

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