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  • Christmas Central is a division of Gordon Companies, and has been in business for over 30 years. Christmas Central is proud to bring you one of the largest selections of Christmas Decorations along with year round Home Decor and Outdoor Living items on the internet. With our large selection of items, you can decorate your house inside or outside 365 days a year. We strive to bring you the highest quality products, at the lowest possible cost. Our products are in stock and leave our warehouse in...

  • Christmas Central is a division of Gordon Companies, and has been in business for over 30 years. Christmas Central is proud to bring you one of the largest selections of Christmas Decorations along with year round Home Decor and Outdoor Living items on the internet. With our large selection of items, you can decorate your house inside or outside 365 days a year. We strive to bring you the highest quality products, at the lowest possible cost. Our products are in stock and leave our warehouse in less than 2 days. We hold ourselves to the highest standard, so rest assured that anything you buy from us is genuine and first rate.

    You can contact us any time via email, and we also know that you may want to speak to a live person, so that is why you can give us a call at 716-706-0320 or toll free 800-433-0038.

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Have a question for Christmas Central?
Customer Service Phone: 716-706-0320
30 days90 days12 monthsLifetime
Positive 97% 98% 75% 86%
Neutral 0% 1% 3% 4%
Negative 3% 1% 22% 11%
Count2226327,51779,722

Can I cancel my order?

Amazon gives each customer a 15 minute window to cancel their order before it is sent to us. You will have to log into your Amazon account and cancel the order yourself. Unfortunately after this time we cannot cancel the order. Once you receive your order you are more than welcome to return it, but our standard return policy will apply.

Can I return my order?

If you change your mind about a purchase or no longer need the merchandise, you can return it to us for a refund provided that:

We receive the returned merchandise within 30 days of receipt. Returns on holiday merchandise must be received either within 30 days of receipt or before the holiday to which it corresponds, whichever comes first.


AND 


Merchandise must be in unused condition including all hardware, instructions, any accessories that may have come with the item and is in its original packaging.

What part of my order will be refunded?

The returned merchandise total will be refunded. Shipping charges are non-refundable.

Who pays for return shipping?

You will be responsible for shipping your order back to us. You can ship back via the carrier of your choice. Please be sure to use a traceable method to ensure a safe and documented delivery.

Can I exchange my order?

To exchange your merchandise you need to place a new order with Christmas Central. Once a new order is placed, contact us and we will send you a pre-paid UPS shipping label. Use the label to return your original order.
Pre-paid labels can only be sent to the lower 48 states .

Note: if you do not place a new order with us and you use the pre-paid label we email you, the cost of return shipping will be deducted from your refund.

Below is a link to our Amazon storefront where you can make another purchase:
/www.amazon.com/gp/browse.html?ie=UTF8&marketplaceID=ATVPDKIKX0DER&me=A3KJJM2O7RGABN

Original shipping charges are non-refundable

Where do I ship returns?

Christmas Central
Attn: Returns
85 Innsbruck Drive
Cheektowaga, NY 14227

Do I need a RMA#?

Christmas Central does not use RMA#’s

Do I have to include any paper work with my return?

Include a copy of your invoice with your contact information

How long until I receive my refund?

Generally return processing takes 2-3 weeks, during peak holiday season it may take longer.

What if there is a problem with my order?

Please promptly inspect items upon receipt, if there is a problem you must contact us within 7 days of receiving your order. We will gladly troubleshoot the problem for you and find the best solution for the issue. Do not send damaged, defective or wrong merchandise back to us unless instructed to do so by a Christmas Central representative.

Non-Returnable Items

Unless we made a mistake in your order the following items are non-returnable under any circumstances:

Giant Everest trees
Grand Teton trees
Food items
Patio furniture sets
Life-Size nativities
Clothing and shoes

How to contact us

You can contact us via phone: 1-800-433-0038 (or) 716-706-0320

Business hours are from 8:30 a.m. - 5:00 p.m. EST, Monday - Friday, excluding holidays.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.




Christmas Central Shipping Rates

ORDER BY MONDAY DECEMBER 17th 11:59pm WITH GROUND SHIPPING AND RECEIVE IN TIME BY CHRISTMAS TO THE LOWER 48 STATES

All standard orders being shipped to the lower 48 states will be charged a flat rate of $5 (this does not include Alaska and Hawaii). So whether you purchase 1 item or 100 items from us, you will always pay just $5 for standard shipping. Hawaii, Alaska and Canada shipments will vary by weight. Be sure to view these prices prior to checking out.

We also offer express shipping options. Orders for express shipping ship the next business day of your order. Expedited shipping will get to you in 3 days from ship date, Two-Day shipping will get to you in 2 days from being shipped and One-Day shipping will get to you in one day from being shipped.


Listed below are shipping details for Christmas Central, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

Shipping rates for all products (excluding Books, Music, Video and DVD)
 
Standard
Expedited
Two-Day
One-Day
Continental US Street ETA 3 - 5 business days 1 - 3 business days 2 business days 24 hours
  per Item $0.00 $0.00 $0.00 $0.00
  per Weight (lbs) $0.00 $1.75 $2.20 $3.00
  per Shipment $0.00 $12.00 $15.00 $30.00
Alaska and Hawaii Street ETA 3 - 7 business days 1 - 3 business days --- ---
  per Item $0.00 $0.00 --- ---
  per Weight (lbs) $1.58 $2.00 --- ---
  per Shipment $20.67 $26.00 --- ---


* Shipping Rates for Books, Music, Video and DVD
Domestic Standard
4 - 14 business days
Faster Domestic Standard
3 - 5 business days**
Domestic Expedited
2 - 6 business days
Faster Domestic Expedited
1 - 3 business days**
Two Day
2 business days
One Day
24 hours
International Standard
21 - 42 business days
International Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
**  Available for selected items.
   Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

Region Key
Continental US Continental US states not including Alaska and Hawaii
Alaska and Hawaii Alaska and Hawaii
US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
APO/FPO Army Post Office and Fleet Post Office
Canada Canada
Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
Outside US, Eur., CA, Asia Argentina, Brazil, Costa Rica, Israel, Mexico, South Africa, Saudi Arabia

Shipping Policies

General Shipping Information

Most packages are shipped from our Buffalo, NY warehouse, and ship within 1-3 business days of you placing your order. Our shipping carrier is UPS. Please do not ask us to ship any other way. Shipping and handling for all our items does include insurance.

     
  • Standard: 2-6 Business Days to lower 48 States
  •  
  • Standard Hawaii, Alaska, Puerto Rico: 6 Business Days
  •  
  • One Day: Delivered Next Business day after package leaves our   warehouse
  •  
  • 2-Day: Delivered 2 Business days after package leaves our warehouse
  •  
  • 3-Day: Delivered 3 Business days after package leaves our warehouse
  •  
  • Standard to Canada: 5-10 business days after package leaves our   warehouse
  •  
  • International Priority to Canada: 1-2 business days after package   leaves our warehouse
  •  
  • International Economy to the World: 3-5 business days after package   leaves our warehouse

For Packages shipped, Christmas Central cannot change shipping addresses, schedule a delivery time, give delivery instructions, or hold for a different delivery date. The carriers offer all of these as a service to you and more information about them can be found at their website.

United States Shipping Information

Shipping and Handling within the lower 48 states.

Note about APO, or FPO addresses. We cannot ship any order to an APO or FPO address. Any order being shipped to one will be canceled.

Shipping Time-frames

     
  • All Ground packages will be shipped within 3 business days after payment   is received.
  •  
  • Express packages are shipped the next business day
  •  
  • You will receive tracking information from us after your package(s) have   shipped

Transit Times For Ground Shipments

Business days are Monday thru Friday and exclude all holidays.

Refused packages or packages that fail to deliver will not be re-shipped at Christmas Central's expense. Customers must contact Christmas Central to be advised of additional shipping charges. This must occur within 10 business days of order placement.

Shipping To Hawaii, Alaska and Puerto Rico

$5 Flat Rate Shipping Promotion does not apply to orders shipped to Hawaii, Alaska, and Puerto Rico. Both Ground and Express shipping options are available for residents of Alaska, Hawaii and Puerto Rico. Please refer to the chart above for Ground shipping transit times to Hawaii, Alaska and Puerto Rico.

Privacy and Security

Privacy Policy

We take the protection and proper use of your personal information seriously. We respect your privacy and take great care to safeguard information in our possession. Your preferences for use of your information are our highest priority.

We do not share customer information (including e-mail addresses) outside of our company unless it is necessary to provide you with our products or services (i.e., shipping your products to you or notifying you of problems/updates with your order), or if we are legally required to do so.

We are happy to provide further details of our privacy policies. For more information, call us at (800) 433-0038.


Tax Information

If your order is being shipped to the State of New York, you will be charged 8.75% sales tax. All other states will not pay tax.


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

Q: Can I cancel my order?
A: Amazon gives each customer 15 minutes to cancel their order before it is sent to us. After this time we cannot cancel your order.

Q: My items are damaged:
A: All orders are thoroughly checked through a layered system before shipping to ensure perfection! Any order you receive that has damages you must report to us within 7 business days. Please email us or call us at 716-706-0320 or 800-433-0038 to report the damage. We will make sure you get replacement merchandise as soon as possible if available.  If replacement merchandise is not available we will work with you to find something similar.

Q: I received incorrect items
A: Any order you receive that has incorrect items in it must be reported to us within 7 business days. Please email us or call us at 716-706-0320 or 800-433-0038 to report the shortages or incorrect items. We will make sure that we get the correct items to you and make sure that we get the incorrect ones back.

Gift Wrap

We are very sorry, but at this time we cannot do gift wrapping.

Gift Message

We are very sorry, but at this time we cannot do gift messaging.

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