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Erie Computer

Erie Computer is committed to providing each customer with the highest standard of customer service.
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Customer Service Phone: 866-469-2678
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Contact this seller Phone:866-469-2678


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more
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Shipping Policies

Unless noted otherwise in the ordering pipeline, Erie Computer ships all items within two days of receiving an order. You will receive notification of any delay or cancellation of your order.

Privacy and Security

Privacy Policy

Erie Computer values the privacy of your personal data.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from Erie Computer through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Erie Computer may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Erie Computer through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

Return Policy and RMA Criteria

RETURN OF UNOPENED ITEM(S) FOR REFUND

** Most unopened goods can be returned within 15 calendar days of delivery.

Please note that due to manufacturer requirements, there are some items that are not returnable for any reason. Some examples would be items from the following companies or categories; APC, IBM, Lenovo, Compaq, Hewlett-Packard, Primera, Xerox, Lexmark, Samsung, Panasonic, RIM, Polycom and all Printers/Photocopiers. Defective items will be serviced or replaced by the manufacturer. This is not a complete list, and is provided as an example. Please contact our customer service department for more information prior to placing your order if you have any questions or concerns.

Steps for return of unopened goods:

  1. Customer contacts our customer service for a return authorization number. Prior to shipping back your product(s), you must request and receive a return authorization number from our customer service department.
  2. Customer ships approved item(s) to our warehouse with the return authorization number clearly listed on the shipping label. This RA number should be clearly visible on the address field of the shipping label using the format: RA-XXXX. Items shipped to us without the return authorization number clearly showing on the shipping label will be refused by our warehouse.
  3. When approved items are received and checked in at our warehouse, we issue a credit to customer's credit card minus a 15% restocking fee. Shipping charges are not refundable.

All return authorizations will expire after 15 days. If a return authorization expires or is canceled, it can not be reissued.


DEAD ON ARRIVAL ITEM(S) (within 10 calendar days of delivery)

Please note that due to manufacturer requirements, there are some items that are not returnable for any reason. Some examples would be items from the following companies or categories; APC, IBM, Lenovo, Compaq, Hewlett-Packard, Primera, Xerox, Lexmark, Samsung, Panasonic, RIM, Polycom and all Printers/Photocopiers. Defective items will be serviced or replaced by the manufacturer. This is not a complete list, and is provided as an example. Please contact our customer service department for more information prior to placing your order if you have any questions or concerns.

For other items, we offer two replacement options:

Option 1. (Standard Replacement)

Steps for Standard Replacement:

  1. Customer contacts our customer support for a return authorization number.
  2. We issue a ground call tag for the defective item(s) to be picked up.
  3. When these items are received and checked in at our warehouse, replacement* items will be shipped ground services. No charge will be applied to customer credit card. Average turn around time is 10-14 days.

Option 2. (Advance Replacement)

Steps for Advance Replacement:

  1. Customer contacts our customer support for a return authorization number.
  2. We issue a ground call tag for the defective item(s) to be picked up.
  3. We charge customer's credit card for the replacement item(s).
  4. We ship the replacement* item(s) within 1 business day via ground services.
  5. When the defective items are received and checked in at our warehouse, we credit the customer's card for the defective item(s). Average turn around time is 1-7 days.

Shipping charges are not refundable. Items outside of 10 calendar days of delivery can not be returned as DOA.


RETURN ON OPENED ITEM(S) FOR REFUND

**Non-defective opened items can not be returned if the factory seal is broken.

These items are generally considered used goods and cannot be resold as new. Do not assume the item(s) you are ordering are returnable if opened. Please contact our customer service department for more information prior to placing your order if you have any questions or concerns.

Please note that due to manufacturer requirements, items from the following companies or categories cannot be returned once opened for any reason; APC, IBM, Lenovo, Compaq, Hewlett-Packard, Primera, Xerox, Lexmark, Samsung, Panasonic, RIM, Polycom, all Printers/Photocopiers, memory products and Software. Defective items will be serviced or replaced by the manufacturer. This is not a complete list, and is provided as an example. Please contact our customer service department for more information prior to placing your order if you have any questions or concerns.


SHIPMENT INSPECTION

Please inspect your shipment carefully. If the box is damaged, do NOT sign for the shipment, refuse the shipment and contact us immediately. Manufacturers warranties do not cover products physically damaged during shipment. By signing for your shipment, you agree that your items have been received in a non-damaged state and that Erie Computer is not responsible to replace or repair said item(s).


TELEVISION ORDERS

An adult (age 18 or older) is required to sign the shipping courier's release form to complete delivery. Open box and inspect the television for any damage and confirm television is in proper operating condition prior to signing the release form. If the box or the television is damaged in any way, do NOT sign the release form, refuse delivery and notify us immediately. By signing the delivery release form, you are acknowledging that the television is delivered in satisfactory working condition and is not returnable to Erie Computer for a refund for any reason. All warranties are provided directly by the manufacturer and they will repair or replace any manufacturing defects.


REFUSED GOODS

If we are notified in advance that item(s) are going to be refused, the refused items will be treated as unopened returned goods. A 15% restocking fee will be applied. Shipping charges are not refundable.

If we are not notified in advance item(s) are going to be refused, a $25.00 refusal fee and a 15% restocking fee will be applied. Shipping charges are not refundable.


OTHER CONSIDERATIONS

Any returned item(s) must be in the original manufacturers packaging. The packaging must be intact, and free from holes, tape, and writing. There must be no stickers, other than the shipping label on the manufacturers packaging.

* Contingent on current stock status.

** Discontinued item(s) and item(s) marked "No Returns" cannot be returned. Virtual item(s), such as Licensing and service agreements can not be returned. Item(s) from certain manufacturers cannot be returned. Opened software can not be returned. Please contact our customer service department for more information prior to placing your order if you have any questions or concerns.

NEITHER ERIE COMPUTER NOR ITS AFFILIATES WILL BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. NEITHER  ERIE COMPUTER NOR ITS AFFILIATES WILL BE LIABLE FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE OR THE PROVISION OF SERVICES BY THIRD PARTIES.

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