Your business is always valued and appreciated.
Cuando voy a recibir mi dinero de vuelta ?
By Danilo D. on April 4, 2020.
By OADS on April 3, 2020.
Arrived a day after I needed it but it arrived. Reached out to seller but did not hear back from them. At $150.00 I had hoped for a return email addressing my c... Arrived a day after I needed it but it arrived. Reached out to seller but did not hear back from them. At $150.00 I had hoped for a return email addressing my concerns but very thankful it arrived safely. Read more Read less
By Us on April 1, 2020.
My son loves these shoes, this is his second pair.
By Amazon Customer on March 27, 2020.
You guys suck
By J on March 26, 2020.
By template-rater on template-date.
Message from Amazon: template-suppress-reason-text
|30 days||90 days||12 months||Lifetime|
Sucream is happy to accept any returns that are sent back to us within 30 days of delivery date. Please request a return thru your Amazon account to receive your return authorization. Items must be returned within 14 days of receiving return authorization. Please allow 2-4 business days once the item is received for your return to be processed.
Returns must be sent back in NEW, UNWORN condition with original shoe box and/or original material/tags included. Please do not ship returns using the original shoe box as the shipping box, as they will not be accepted.
Please note: Buyers are responsible for all return shipping charges. Items shipped with Free Shipping will be refunded item cost minus $5 restocking fee. Items that were shipped which included original shipping charges, (Standard or Expedited) will be refunded item cost only. Original shipping charges will not be refunded.
No exchanges are offered at this time. All returns will be processed as refunds.
Orders that are returned because the package was refused or the shipping address provided was invalid/incomplete or the order was not picked up are subject to a 10% restocking fee plus all shipping charges incurred.
Sucream Shipping Rates
Shipping rates depend on the selected shipping speed and weight/size of the items.
To determine the applicable shipping rate for items in your Cart:
- Select Proceed to Checkout
- Select or add your shipping address
- Select a shipping speed and select Continue
- Select a payment method and select Continue
The total shipping & handling cost will be listed under Order Summary
Please note: All domestic and international packages are shipped via UPS or USPS.
Note to International Buyers: Import/Custom duties, taxes, and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility and maybe due upon delivery from the shipping carrier.
Most will be orders will be processed and shipped out within 1-2 business days. PLEASE NOTE: No orders are shipped on Saturdays or Sundays as they are non-business days. This would also include any Expedited orders.
Privacy and Security
Sucream values the privacy of your personal data.
Sales tax is not separately calculated and collected in connection with items ordered from Sucream through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Sucream may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Sucream through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
Q: Are all of your listings New and Authentic?
A: Yes, every item we sell at Sucream is brand new and guaranteed authentic.
Q:Will Taxes/Duty fees be charged to international buyers?
A: Yes and No. Taxes and Duty Fees maybe charged by the international buyer's home country. That is determined by the international buyer's home country. We recommend contacting the customs office to get more details. Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
Q: Do You have more Inventory than what's listed on amazon?
A: Yes we do! If there is a particular style you maybe looking for and don't see it on our store front. Please send us an email request and we will try to find it for you.
Q: Do you offer return and exchanges?
A: Yes, please refer to our return policy for further details.