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Over the course of 20 years, DITALIA has evolved into nothing less than a cherished family tradition. DITALIAbegan in 1987 as a local wholesaler and distributor of fine Italian foods supplying fine foods to the famous Italian section of St. Louis, the Hill. In 1997, founders Vincenzo Di Piazza and his son Vince, Jr. wanted to bring the family business into the 21st century. They created an online marketplace for Italian gourmet food specialties, reaching not only their devoted clientele in St....

Over the course of 20 years, DITALIA has evolved into nothing less than a cherished family tradition. DITALIA began in 1987 as a local wholesaler and distributor of fine Italian foods supplying fine foods to the famous Italian section of St. Louis, the Hill. In 1997, founders Vincenzo Di Piazza and his son Vince, Jr. wanted to bring the family business into the 21st century. They created an online marketplace for Italian gourmet food specialties, reaching not only their devoted clientele in St. Louis but also food lovers worldwide!

Over the years, the DITALIA family has grown as brothers, sisters, cousins and children have all poured their sweat into the growth of the DITALIA mission. It is this family dedication that has kept DITALIA a favorite for each one of our customers and why we continue to work so hard to provide the best products in the industry supported by the best customer support of any Italian retail company.

Today, as DITALIA celebrates its 13th anniversary of online selling, we continue to provide excellent customer service and superior Italian products. Our marketplace continues to grow with a wider selection of products and continued enhancements to our website.

The tradition continues in the future as the DITALIA family continues to search out new manufacturers and products to deliver the same quality and dedication that we have been giving since 1987. Everything that goes out our door is inspected and given our stamp of approval, so you can always be sure that if we offer it, our family has tasted it and we will be happy to tell you about it.

Our mission has alwasy been to bring the enjoyment of the Italian spirit to your kitchen. It is your passion, but it is our life and we can’t wait to share it.

Thank you for visiting us and we wish you a great meal. From our table to yours!

The DITALIA family

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Customer Service Phone: 888-260-2192
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DITALIA has made the promise to always offer excellent products and great prices. Part of that promise includes your receipt of the product in a satisfactory manor. Although we inspect and carefully package each item, there is a possibility of spoilage or damage while in transit. Our pledge is to make sure you have enjoyed your experience with our family, so if it happens that you are not, we want to know and we will do everything capable to share our joy for Italian products.

In the case of return, please contact us for return permission and instructions on how to pack and where to ship your damaged product. Shipping costs are not refundable.

Any further questions can be emailed to us at support@ditalia.com or contact customer support at (888) 260-2192.

 

To return an item to DITALIA, please call our toll-free number: (888) 260-2192. A customer service representative will assist you in the process of returning your package.  Any merchandise returned to DITALIA without prior authorization will be refused.

Send your returns to:

DITALIA
Attn: Returns Department
1401 South Boyle
St. Louis, MO  63110

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.




Ditalia Shipping Rates

Shipping Rates
Shipping charges are calculated per ship-to-address and are based on the total cost of your order.  DITALIA reserves the right to change or modify the shipping rates calculated below at any time. In the event of a shipping modification, we will contact you to inform you of any change.


Listed below are shipping details for Ditalia, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

Shipping rates for all products (excluding Books, Music, Video and DVD)
 
Standard
Expedited
Two-Day
One-Day
Continental US Street ETA 3 - 5 business days 1 - 3 business days 2 business days 24 hours
  per Item $0.00 $0.00 $0.00 $0.00
  per Weight (lbs) $0.75 $0.75 $0.75 $0.75
  per Shipment $11.00 $18.00 $25.00 $30.00
Alaska and Hawaii Street ETA --- 1 - 3 business days --- ---
  per Item --- $0.00 --- ---
  per Weight (lbs) --- $0.00 --- ---
  per Shipment --- $30.00 --- ---


* Shipping Rates for Books, Music, Video and DVD
Domestic Standard
4 - 14 business days
Faster Domestic Standard
3 - 5 business days**
Domestic Expedited
2 - 6 business days
Faster Domestic Expedited
1 - 3 business days**
Two Day
2 business days
One Day
24 hours
International Standard
21 - 42 business days
International Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
**  Available for selected items.
   Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

Region Key
Continental US Continental US states not including Alaska and Hawaii
Alaska and Hawaii Alaska and Hawaii
US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
APO/FPO Army Post Office and Fleet Post Office
Canada Canada
Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
Outside US, Eur., CA, Asia Argentina, Brazil, Costa Rica, Israel, Mexico, South Africa, Saudi Arabia

Shipping Policies

Shipping Carrier
DITALIA ships all standard addressed packages with Fedex.

Important Address Entry Information
DITALIA is not responsible for any incorrect address entry.  Please make sure that the mailing address or gift recipients address is 100% accurate.  A $7.50 fee will be charged to your card if an address correction is made to your order.  A representative will contact you to discuss the address correction and the charge in this event.

Perishables
DITALIA for the most part does not consider any of our products we offer perishable.  We are not saying that if you order chocolates during July that they will not melt in transit.  We are saying that if you plan on ordering sensitive items like chocolate, that you understand that summer months are not the best time to be ordering chocolate confections.  We recommend that if you order chocolate confections during warmer temperature months, that upon receiving the item, to refrigerate the item for at least 12 � 16 hours before trying to open.  This will allow for the item/items to regain consistency.

Privacy and Security

Privacy Policy

DITALIA has created this privacy statement in order to demonstrate our firm commitment to respecting the privacy of others. DITALIA will not sell, share, or rent this information to others in ways different from what is stated in this policy. The following discloses our information gathering and dissemination practices.

What Information We Collect and Why

  • When you order, we need to know your name, e-mail address, mailing address, credit card number and expiration date. This allows us to process and fill your order and to notify you of your order status.  If we have trouble processing your order, the contact information you provide may be used for us to contact you, the customer.
  • When you enter a contest or respond to other promotional offers, we may ask for your name, address and e-mail address so that we can administer the contest and notify winners.
  • We may also use the information we collect to periodically notify you about new services and special offers we think you'll find valuable. If you would rather not receive this information you may send an e-mail to support@ditalia.com with "unsubscribe" as the subject line.

Information Shared
DITALIA may share demographic information with partners or advertisers for marketing purposes only and none or your personal information will be shared. 

Questions  
For more information about our privacy policy, please contact us at 888-260-2192 or email us at support@ditalia.com.


Tax Information

Sales tax applies to all food items at a rate of 4.516%, in Missouri only.


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

 

Gift Wrap

Some merchants offer gift wrapping for an additional fee. If Ditalia offers gift wrapping for an item, it will be noted in the ordering process. In these cases, you will find details of the gift wrap patterns offered and the cost of the service.

Gift Message

All gift messages are free!  You can add a gift message for each recipient on your order.  We will print your customized gift message on the packing slip on your order.

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