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Midwest Photo - MPEX

Midwest Photo has been family owned and operated for over 25 years. We do our best to offer the best of all worlds. Knowledgeable consultants (we're all photographers) competitive pricing, and customer service that is becoming rare in industries across the board. Bottom line, you can expect us to spend the time to answer your questions and get you set up with the gear you need.  Our philosophy dictates making customers, not making a quick buck. Getting the right gear, at the right price, with a... Midwest Photo has been family owned and operated for over 25 years. We do our best to offer the best of all worlds. Knowledgeable consultants (we're all photographers) competitive pricing, and customer service that is becoming rare in industries across the board. Bottom line, you can expect us to spend the time to answer your questions and get you set up with the gear you need.  Our philosophy dictates making customers, not making a quick buck. Getting the right gear, at the right price, with a personal touch will have you shopping with us for years to come.  2887 Silver Dr. Columbus, Ohio 43211 614-261-1264   Read more Read less
Have a question for Midwest Photo - MPEX?
Customer Service Phone: 614-827-9823
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Contact this seller Phone:614-827-9823


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


Midwest Photo - MPEX Shipping Rates


Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

GENERAL SHIPPING POLICY:

Domestic (inside the United States)
Our shipping charges are based on standard UPS or U.S. Mail rates (where applicable), which are based on package weight, size, and distance shipped. To preview the shipping charges for your online order, add the items you want to order into your shopping cart, enter your zip code and select your desired method of shipment.

MAKE SURE TO RECHECK YOUR METHOD OF SHIPMENT BEFORE SUBMITTING YOUR ORDER! Your account stores a default method of shipment which you may opt to change on any given order. If you do make a mistake, please call and we will get it corrected for you.

Through our website we offer UPS Ground, 3 day select, 2nd Day Air, and Next Day Air shipping to all of our customers who place orders to be shipped inside the United States.

We are happy to ship to A.P.O. addresses via US Priority Mail.

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DELIVERY AND LEAD TIME:

Since UPS and USPS do not ship on Saturdays or Sundays (even for express shipping), the actual delivery date may differ from the estimated transit time. For example: A Next Day Air order, leaving our store on a Friday for New York, will not arrive until Monday, even though it has a one day transit time.

Ground shipping:
Orders for items that are in-stock shipped within 24-48 hours of order processing, excluding weekends and holidays. Barring exceptions, these orders ship out Monday through Friday at around 4:30 pm EST. During times of high volume, the lead time for Ground shipping may vary slightly.

Expedited shipping (UPS Next Day, 2nd Day, 3rd Day and USPS Express):
These orders are given top priority. Express orders for items that are in stock are shipped the same day if received by 1PM EST, excluding weekends. If placed after 1PM EST, your order may ship the same day or next. Please note that USPS Priority packages are given standard, not expedited priority.

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ITEMS THAT ARE OUT OF STOCK:

You will be contacted via email if you ordered an out of stock item. At this point you can either choose to substitute for another item in stock, remove it from your order, cancel your order or place your order temporarily on hold until your item is in stock again. Due to availability and vendor issues, we can only provide an estimate as to when an out of stock item will become available.

Return Policy

We are happy to accept your return of new or used goods purchased from our store by phone, walk-in or website within 15 days of your receipt of goods.

For any info concerning returns please read all of this page and if you have additional questions emailor call 866-940-3686.
  
If your desired return falls within the parameters of this policy you may send it back with a copy of your receipt and a letter stating the action you would like us to take - refund, replacement or trade. All original equipment, components, manuals, cables, documents and packaging must be returned in original condition with your item in order for us to process your RM (Return merchandise.)  Physically damaged items, unless caused by defect in product cannot be returned. Except in the case of defective items or items shipped in error, all returns are subject to a 15% restock fee.

Defective items

May be returned within 15 days for exchange or partial refund. For international orders a refund may only be available (in which case a total refund not including shipping would apply.)

Software and Sensitive Materials

No returns on opened software and all sensitized materials such as film and paper.

Special Orders

There are no returns on special order items. Special order items include products that we do not regularly stock and have been ordered for you specifically.

 

Items shipped in error

May be returned within 15 days for exchange or full refund. Midwest Photo Exchange will send you a call tag (pre-paid shipping label) to return the goods. For international orders a refund may only be available (in which case a total refund including shipping would apply.)


Other returns

Items returned for any reason other than stated above are subject to a 15% restock fee upon return of said items.

 

Shipping

Unless by error on our part and not including defective items, we will not pay for return shipping on any merchandise sold to and from our store. If product was determined defective or shipped in error and falls within our 15 store warranty period, we are happy to pay for shipping of replacement items to you.

Privacy and Security

Privacy Policy

Effective Date: October 29, 2007

Midwest Photo Exchange values the users of our website (the "Website"). Your privacy and trust are very important to us. We recognize that you may be concerned about our collection, use, and disclosure of the personally identifiable information ("Personal Information") that we collect when you use the Website and the services offered on the Website. This Privacy Policy describes the information that we collect from you, how we collect this information, and what we do with it after we collect it. By using the Website you are accepting the practices described in this Privacy Policy.

Types of Information Collected:

Personal Information. We collect Personal Information that you provide to us, such as your name, mailing address, phone number, email address, credit card number, and financial information.

Non-Personal Information. We also collect non-personal information from you, such as your browser type, the URL of the previous website you visited, your ISP, operating system, and your Internet protocol (IP) Address ("Non-Personal Information"). Non-Personal Information cannot be easily used to personally identify you.

Use of information:

Personal Information. We use Personal Information for our own internal purposes only, such as providing, maintaining, evaluating, and improving our Services and the Website, fulfilling requests for information, producing and shipping the products that you order, and providing customer support, and informing you of specials, rebates and other offers we think might be of interest to you. You can request to opt out of our email and/or mail list by making the change to your account online, or by sending a request to mpx@mpex.com.

Non-Personal Information. We use Non-Personal Information to track the use of the Website and for other internal purposes, such as providing, maintaining, evaluating, and improving or services and Website.

Disclosure of Information to Third Parties:

Disclosure to Unaffiliated Third Parties. We may disclose your Personal Information to prevent an emergency, to prevent harm to others, to respond to legal requirements, to protect or enforce our rights and policies, to protect or enforce the rights of a third party, or as required or permitted by law (including, without limitation, to comply with a subpoena or court order).

Disclosure of Non-Personal Information. We will disclose Non-Personal Information, in aggregate form, to potential strategic partners, advertisers, investors, customers, and others.

Website Cookies:

A cookie is a small file placed on the hard drive of your computer. Most websites use cookies. We use cookies to track your use of the Website and our services, provide you with a more personalized user experience, and to allow you to login and begin use of the Website services automatically when you visit the Website.

Protecting Your Personal Information:

Personal Information. Whenever we obtain your Personal Information, we use commercially reasonable efforts to protect it from unauthorized access or disclosure. However, we are not insurers of the security of your Personal Information. Accordingly, we assume no liability for any disclosure of data due to errors in transmission, unauthorized third party access or other acts of third parties, or acts or omissions beyond our reasonable control.

Website Content. Depending on your method of connectivity, the content that you transmit on or through the Website, may be accessed by other users, including people that you do not know. We are not responsible for the actions of others. We urge you to take caution how and where you transmit data to and from our and other internet Websites.

Security

The security of your Personal Information is important to us. When you enter sensitive information such as a credit card number and/or social security number on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Policy Apply and Accessing Third Party Websites:

You may be able to access third party websites directly from the Website. This Privacy Policy does not apply when you access third party websites. We cannot control how third parties may use Personal Information you disclose to them, so you should carefully review the privacy policy of any third party website you visit before using it or disclosing your Personal Information to its provider.

Opt-Out From Receiving Communications:

We provide you the opportunity to opt-out of having your Personal Information used for certain purposes. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference by making a note on your order form or changing the preference in your Website account.

If you no longer wish to receive our newsletters and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at mpx@mpex.com or by calling 614-261-1264.

Changes to its Privacy Policy:

We may make changes to the Privacy Policy from time to time. We will notify you of any changes by sending you an email, posting a notice in this section or on the home page of the Website.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from Midwest Photo - MPEX through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Midwest Photo - MPEX may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Midwest Photo - MPEX through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

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