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At shoes 18 customer satisfaction is our#1 goal if for any reason you  are unhappy with your purchase please contact us first before leaving any damaging feedback.We are here to work with you and make you happy .

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Neutral 14% 4% 2% 2%
Negative 14% 8% 3% 2%
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A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


Shoes 18 Shipping Rates

All orders placed After 1 pm EST will be shipped on the next business day we do our best to get all orders out as soon as possible .Return shipping and handling fees are not covered to our customers  we do not refund original shipping costs with the return .

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies


At Shoes 18  we want you to be pleased with your purchase.We'll gladly accept exchanges or returns for any of our products upon receiving your items within 14 business days of the receipt date. To ensure a timely refund to your account, please return the item immediately upon deciding that you do not want the product. All items must be returned UNWORN and in the condition it was received with box,card etc any item that has been worn will be returned to you at your cost . Return shipping and handling fees are not covered to our customers. We regret that we do not refund original shipping costs with the return .

Privacy and Security

Privacy Policy



Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from Shoes 18 through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Shoes 18 may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Shoes 18 through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

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