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About IslandSurf

Welcome to IslandSurf, the world's largest online retailer of cool sandals, surf apparel and accessories. At IslandSurf, we're committed to serving each customer above all else with friendly, 'Island-style' service. From personal assistance to UPS and USPS order tracking and guaranteed 24 business hours response time on all customer inquiries. IslandSurf is focused on our vision: "Innovating to better serve."

Islander's History

Originally founded in 1980 with our first traditional...

About IslandSurf

Welcome to IslandSurf, the world's largest online retailer of cool sandals, surf apparel and accessories. At IslandSurf, we're committed to serving each customer above all else with friendly, 'Island-style' service. From personal assistance to UPS and USPS order tracking and guaranteed 24 business hours response time on all customer inquiries. IslandSurf is focused on our vision: "Innovating to better serve."

Islander's History

Originally founded in 1980 with our first traditional beach store in Fort Walton Beach, Florida, we later added two other stores in the Panhandle region of Florida on the Gulf of Mexico. IslandSurf began in 1999.


Islander's Values

-Focus on serving our customers....be attentive, friendly and fair
-Listen... Seek input from our customers, staff
and vendors on how to better serve
-Seek continuous improvement... Adapt and change constantly

Islander's Purpose


- Serve our community.
- Inspire others as a business role model.
- Grow with our team of Islanders-type people.

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We have a 30-day return policy as long as the items are unworn and in resell-able condition. We will be more than happy to process an exchange or refund for you.  *We apologize all sale/clearance items are final- no returns or exchanges.

 


You may print our return form from the link provided below and follow the steps listed below.

 


For exchanges:

Speedy Exchange- An exchange (what we call the Speedy Exchange) is a two part process by which you place an additional new order at IslandSurf or on our Amazon Storefront / or phone order for the new item(s) you would like and receive a full refund on your returned items (if they are in unused, resell-able condition within 30 days). Also, you will receive FREE standard shipping on your new order!


For refund only:

If you would like to return your item for a REFUND and not receive another item in exchange, please fill out the return form listing what you are returning and check "refund" as the type of return. We will process your refund within three business days of receiving the return. The refund will be issued to the credit card on file.


Expect your refund processed within 3-5 business days from the date we receive the item(s). An automated e-mail will be sent on the day that we receive your returned package. 


Send all returns to:

Islandsurf Attn Returns Dept
1450 Miracle Strip Pkwy, Ste 201

Ft Walton Beach, FL 32548

Please note, all Shipping Costs, Import Duties, Value Added Taxes (VAT), and Customs Clearance Fees associated with International returns are the responsibility of the customer.


For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.




IslandSurf Shipping Rates



Listed below are shipping details for IslandSurf, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

Shipping Rates for all products (excluding Books, Music, Video and DVD)
All Regions
Continental US
Alaska and Hawaii
US Protectorates
APO/FPO
Continental US Street · Standard · (3 - 5 business days)
Per Shipment Bands Shipment Rate
$0.00 to $29.99 $6.00
$30.00 to $34.99 $5.00
$35.00 to $44.99 $4.00
$45.00 to Up $0.00
Continental US PO Box · Standard · (3 - 5 business days)
Per Shipment Bands Shipment Rate
$0.00 to $44.99 $5.00
$45.00 to Up $0.00
Continental US Street · Two-Day · (2 business days)
Per Shipment Bands Shipment Rate
$0.00 to $44.99 $15.00
$45.00 to $149.99 $10.00
$150.00 to Up $0.00
Continental US Street · One-Day · (24 hours)
Per Shipment Bands Shipment Rate
$0.00 to $44.99 $32.00
$45.00 to $99.99 $29.00
$100.00 to Up $27.00
Alaska and Hawaii Street · Standard · (3 - 7 business days)
Per Shipment Bands Shipment Rate
$0.00 to Up $10.00
Alaska and Hawaii PO Box · Standard · (3 - 7 business days)
Per Shipment Bands Shipment Rate
$0.00 to Up $10.00
US Protectorates Street · Standard · (4 - 8 business days)
Per Shipment Bands Shipment Rate
$0.00 to Up $10.00
US Protectorates PO Box · Standard · (4 - 8 business days)
Per Shipment Bands Shipment Rate
$0.00 to Up $10.00
APO/FPO Street · Standard · (18 - 32 business days)
Per Shipment Bands Shipment Rate
$0.00 to $39.99 $6.00
$40.00 to Up $0.00
APO/FPO PO Box · Standard · (18 - 32 business days)
Per Shipment Bands Shipment Rate
$0.00 to $39.99 $6.00
$40.00 to Up $0.00

* Shipping Rates for Books, Music, Video and DVD
Domestic Standard
4 - 14 business days
Faster Domestic Standard
3 - 5 business days**
Domestic Expedited
2 - 6 business days
Faster Domestic Expedited
1 - 3 business days**
Two Day
2 business days
One Day
24 hours
International Standard
21 - 42 business days
International Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50


*  Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
**  Available for selected items.
    Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.


Region Key
Continental US Continental US states not including Alaska and Hawaii
Alaska and Hawaii Alaska and Hawaii
US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
APO/FPO Army Post Office and Fleet Post Office
Canada Canada
Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
Outside US, Eur., CA, Asia Argentina, Brazil, Costa Rica, Israel, Mexico, South Africa, Saudi Arabia

Shipping Policies

IslandSurf orders ship on normal business days. Most orders placed before 1pm CST ship out the same business day..

Although 95% of all IslandSurf orders ship within 24 business hours of your order, please allow 1-2 business day for order processing.

IslandSurf.com utilizes both USPS and UPS. Although not listed as an option on the shipping page, if you choose Standard, your shipping method (USPS or UPS) will be determined by your address.

Most expedited orders ship via UPS 2nd Day Air and delivers on BUSINESS DAYS ONLY. If you place an online order on Thursday your 2nd Day Air Package will not arrive until Monday or Tuesday based on processing time and the time of day you made your order.

We are happy to support our overseas troops by offering shipping to APO/FPO boxes. Orders are shipped via USPS Priority Mail (US Postal Service) which normally takes 7-10 business days for delivery although we do allow up to one month for delivery as there may be delays depending on the address of delivery. USPS tracking is not available for APO/FPO deliveries.

Some orders may require a signature upon delivery depending on the local UPS centers guidelines. Many times packages will not be left at the doorway of apartments, townhouses or busy neighborhoods. If this is going to be an inconvenience for you or delay your shipment for any reason you may want to consider having your package shipped to your place of employment.

If your order contains more than one item your items may be shipping from different locations, what we call a Split Shipment. Your order will not have any delays due to a split shipment but you may receive one package sooner than the other. You will receive a tracking number from each location if your order is split shipment.

Islandsurf shipping carriers observe National Holidays which may apply a minimal delay on your package.

Privacy and Security

Privacy Policy

Privacy Information
IslandSurf does not retain any customer info other then for order processing reasons.We do not sell, share or divulge customer information to third party companies. Personnel information, except for the credit card, is stored in a secure database for for the sole purpose of order processing and management.

Required Information
First Name
Last Name
Address
City
Country
Email
Credit Card Info

Secure Shopping
All browsers are welcome, however Netscape Navigator and Microsoft Internet Explorer offer secure shopping. Protecting all your order information is the first priority for IslandSurf. We use VeriSign to encrypt your order information to avoid decoding of that information by anyone other than IslandSurf. For your security, we do not store your encrypted credit card information. This is why you will need to enter your card number every time you make an online purchase with us.

To check if you are in a secure encrypted area, you will see a solid key when using Netscape Navigator or a closed lock when using Microsoft Internet Explorer.

To double-check security, look at the URL line of you browser when accessing a secured area. The first characters of the site address will change from http to https.

Some versions of browsers and some firewalls do not permit communication through secure servers. In that case, you will be unable to connect to the server so you do not have to worry about mistakenly placing an order through an unsecured connection. If you can not access the secure server for whatever reason, please place your order by phone.



Tax Information

  • If you are located in Florida we are required to collect a 6% sales tax (on taxable items).
  • For other locales we are not required to collect sales tax at this time.


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

Womens Sizing Chart

Mens Sizing Chart

Kids Sizing Chart

Vibram FiveFingers Size Chart

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