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First Class Mattress was founded in 2006 as the premier company offering only the highest quality sleep products available.  Our mission at First Class Mattress is to be there for our customers before and after the sale providing expert advice and support by industry experts.  Allow us to offer you the First Class buying experience.  Please feel to contact us at (866) 426-9449.

Have a question for First Class Mattress?
Customer Service Phone: 866-426-9449
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How do I return an item? 

 

Our goal is to make your shopping experience with First Class Mattress as unique and memorable as possible.  If for any reason you are not satisfied with your purchase please contact us within 14 days to request an RMA number.  Products returned without an RMA will be returned back to the customer. 

 

For bedding including pillows, comforters, sheets mattress protectors and encasements we do not charge a disposal fee or a restocking fee for items returned in their original packaging and that have not been removed or used.  Items that have been removed from the original packaging and/or used are not returnable due to health concerns

 

Please do not attempt to return mattress protectors or encasements that have been opened or removed as your return will be denied (each protector and encasement has a hidden indicator we look for to see if it has been removed). 

Please contact us prior to returning any product for an RMA. 

 

Returns may be mailed to:

 

First Class Mattress

ATTN: RETURNS

5728 Tuscany Terrace

Tamarac, FL 33321

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.




First Class Mattress Shipping Rates


Listed below are shipping details for First Class Mattress, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

Shipping Rates for all products (excluding Books, Music, Video and DVD)
All Regions
Continental US
Alaska and Hawaii
Continental US Street · Standard · (3 - 5 business days)
Per Shipment Bands Shipment Rate
$0.00 to $20.00 $0.00
$20.01 to $100.00 $0.00
$100.01 to $150.00 $0.00
$150.01 to $225.00 $0.00
$225.01 to $300.00 $0.00
$300.01 to Up $0.00
Continental US Street · Two-Day · (2 business days)
Per Shipment Bands Shipment Rate
$0.00 to $49.99 $11.98
$50.00 to $99.99 $12.96
$100.00 to $149.99 $15.93
$150.00 to $199.99 $19.98
$200.00 to $249.99 $23.98
$250.00 to $299.99 $26.98
$300.00 to $349.99 $59.99
$350.00 to $399.99 $59.99
$400.00 to $449.99 $59.99
$450.00 to $499.99 $59.99
$500.00 to Up $119.99
Continental US Street · One-Day · (24 hours)
Per Shipment Bands Shipment Rate
$0.00 to $29.99 $26.99
$30.00 to $49.99 $23.98
$50.00 to $99.99 $27.98
$100.00 to $149.99 $32.98
$150.00 to $199.00 $38.98
$199.01 to $249.99 $43.99
$250.00 to $299.99 $46.99
$300.00 to $349.99 $120.00
$350.00 to $399.99 $120.00
$400.00 to $449.99 $120.00
$450.00 to $499.99 $120.00
$500.00 to $549.99 $120.00
$550.00 to Up $120.00
Alaska and Hawaii Street · Standard · (3 - 7 business days)
Per Shipment Bands Shipment Rate
$0.00 to $20.00 $3.98
$20.01 to $100.00 $9.98
$100.01 to $150.00 $9.98
$150.01 to $225.00 $9.98
$225.01 to $300.00 $9.98
$300.01 to Up $200.00

* Shipping Rates for Books, Music, Video and DVD
Domestic Standard
4 - 14 business days
Faster Domestic Standard
3 - 5 business days**
Domestic Expedited
2 - 6 business days
Faster Domestic Expedited
1 - 3 business days**
Two Day
2 business days
One Day
24 hours
International Standard
21 - 42 business days
International Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50


*  Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
**  Available for selected items.
    Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.


Region Key
Continental US Continental US states not including Alaska and Hawaii
Alaska and Hawaii Alaska and Hawaii
US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
APO/FPO Army Post Office and Fleet Post Office
Canada Canada
Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
Outside US, Eur., CA, Asia Argentina, Brazil, Costa Rica, Israel, Mexico, South Africa, Saudi Arabia

Shipping Policies

Shipping Policy


Shipping Time -- Everything we sell is shipped out same day Monday Through Friday if ordered by 4 pm.   


Shipping charges for domestic and international orders are calculated at checkout based on the weight and size of the order.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by First Class Mattress or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Privacy and Security

Privacy Policy

First Class Mattress values the privacy of your personal data.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from First Class Mattress through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from First Class Mattress may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from First Class Mattress through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

Mattress Protector Product Care Instructions:

Upon receipt of your new mattress or pillow protector we suggest washing the protector with normal household detergent (without bleach additives) and tumble drying on the low heat setting.  This helps to soften the protector and reduce any bag odors there might be. 

To ensure the maximum life of your Luna protection product please review the following cleaning instructions:


Washing:

Wash with cold to medium water using normal household detergents that do not contain bleach. 

Do not use bleach- Using any type of bleach product will destroy the waterproof lining of our protectors.  

Do not dry clean- Harsh chemicals used in dry cleaning will damage the waterproof lining of the protector. 


Drying:

It is recommended to tumble dry on low heat together with your bed sheets, towels or other clothing.

Do not dry on high heat.  This will damage the waterproof layer of the protector. 

If drying a zipper protector (pillow and bed bug encasements), zip up the product fully before placing in the dryer. 

Do not iron- This will damage the waterproof lining of the protector

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