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Ringke Official Store

Ringke® is a company built by everyday people solving your everyday problems. Our purpose is to ensure protection for your laptop and a more comfortable feeling for your phone. With our high quality lines of Ringke® cellphone covers and Verco Keyboard covers, you'll never have to worry about your electronic companion being damaged, as well as having a soft and subtle feeling. 

Ringke® and Verco is the outcome of our over-engineering, which results in an amazing product for you. There may be oth...

Ringke® is a company built by everyday people solving your everyday problems. Our purpose is to ensure protection for your laptop and a more comfortable feeling for your phone. With our high quality lines of Ringke® cellphone covers and Verco Keyboard covers, you'll never have to worry about your electronic companion being damaged, as well as having a soft and subtle feeling. 

Ringke® and Verco is the outcome of our over-engineering, which results in an amazing product for you. There may be other cheaper ways to build Ringke® and Verco, but we want to make the best covers for your precious items as well as your comfort. Thus, we make all of our products on site so that we have our own hand in making that perfect product for you. We have put our customers as the number one priority, and try to bring you the best product with the best service.

Go ahead, judge us by the cover!

Return Policy

If you are not 100% satisfied with your purchase for any reason, we will gladly accept returns if it meets the follow conditions:

  • Ordered within 30 days
  • Original box and/or packaging with all original contents in same condition received
  • Directly purchased from Ringke and not from a reseller
  • Any return with the claim “defect/damage” to provide picture of claim

A refund will be issued to the original method of purchase. For return products that are opened or used, a 20% restocking fee will be applied since the product is no longer in a resalable condition. 

Warranty Information

We are happy to offer our customers a 90 day warranty for any defective product.   

Please note: Our warranty covers one replacement case, which does not have a warranty and cannot be refunded. Additionally, we require pictures of the claim before processing the claim.

Lifetime Replacement Policy: All products under the lifetime replacement warranty will have a single screen protector replacement for any damages during the life of the product. *Does not include single free complimentary screen protectors.*

To request a replacement under our warranty policy, please contact us at help@ringke,com for eligibility and include pictures to help us document the defect(s).

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Customer Service Phone: 972-423-1482
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Contact this seller Phone:972-423-1482


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


Ringke Official Store Shipping Rates


Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

General Shipping

Most orders are processed and shipped within 1-2 business days of placing an order.

We strongly suggest that you check both your billing address and shipping address to ensure accuracy. From time to time, customers may incorrectly fill these fields and submit orders. Ringke will only ship the products to the address that is supplied.

DELIVERY TIME AND RUSH ORDERS:

If you need an order by a specific time, please contact a customer representative before you place an order to verify that the item is available and is able to be shipped within a certain period.

Shipping and Order Processing Holidays

Orders can be submitted via our website, but will not be processed, delivered or counted as in-transit on the following major holidays and company closures:

  • President's Day
  • Memorial Day
  • Independence Day (July 4th)
  • Labor Day
  • Thanksgiving Day
  • Christmas Day (December 25th)

 

International Shipping Customs, Duties, and Taxes

Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. The purchaser will be responsible for all customs taxes and additional taxes that are charged by the destination country. 

Please note that all international orders may be subject to VAT and additional customs fees upon delivery. These fees are determined by your local customs officials and are the responsibility of the buyer.

Privacy and Security

Privacy Policy

Customer’s Personal Information

At RearthUSA LLC., we protect your credit card information and privacy by using SSL (Secure Socket Layer) technology (the industry standard security protocol), hosting our site on secure servers, and maintaining Secure Site status from Thawt, a security industry leader.

When you provide us with any personal information, such as your credit card number when making a purchase, we use SSL data encryption to ensure that no one can read it as it is transmitted over the Internet. Your information is safely stored behind a firewall that protects it from users from other networks. Our credit card merchant system does not store your entire credit card number for further security measures.

To process your order, notify you of matters that may be of interest and improve your RearthUSA shopping experience, we collect information, such as e-mail addresses, domain names, the number of visits each page receives, and other information you may volunteer. Any personal information that you submit to the site will remain as safe and secure as your credit card information. It has always been the policy of RearthUSA not to share or sell our customers’ personal information with any third parties except where we are legally required to do so.

RearthUSA Privacy Policy

We will closely guard any personally identifiable information you disclose to us during registration or at any other point during your online experience here at RearthUSA.com. Information will only be shared with a third party if a member requests for that information to be shared such as UPS(Our Shipping Partner) for purposes of verifying your mailing address in the continental United States, Alaska and Hawaii, state and zip code required. All transaction information including credit card numbers and other varying methods of payment is strictly confidential and remains secure.

Information Collection and Use

RearthUSA LLC. is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. RearthUSA LLC. collects information from our users at several different points on our website. RearthUSA LLC. may share aggregated and anonymous demographic and statistical information with its business partners, but no such information can be linked directly to you or your account. Furthermore, we may need to disclose personally identifiable information when required by law.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from Ringke Official Store through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Ringke Official Store may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Ringke Official Store through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

FAQ

Q: What is Ringke Store?

A: Ringke Store is a company built by everyday people trying to solve your everyday problems. Our mission is to ensure the protection of your laptop, cell phone, and may more devices. Please visit our About Us page for more details:  ringkestore . c o m / pages / about-us

We are currently located in Plano TX, USA.


Q: How can I contact you?

A: We love hearing from our customers. Whether it is good or bad, it doesn't matter because our job is to listen and help resolve any issue that you may have. If you have any questions or problems, please contact us first. This is the fastest way for us to settle any of your problems and concerns. You can contact us at Help @ ringke . c o m. We are available at our offices from 9am - 5pm Monday through Friday. 

We try to answer all emails right away. Sometimes it may take longer due to us having a busy day or we need to do some research before we can answer your email. Our normal response time is between 24 hours - 72 hours. 


Q: Will you release a case for my new (any make/model) & when will it be available?

A: We want to continue to bring high quality, long lasting, and durable products to our customers. This is why we cannot answer this immediately or provide a release date for any device. There is a whole process and evaluation that our team must take on. It takes time to research the market and how to make the best case for a certain device. You can always rely on us to let you know when we are officially bringing any new product out. 


Q: Can your products be used with other cases? 

A: For example can I use your Ringke iPhone 7 Case with an Otterbox case?

The answer for this would be No. The designs of our cases are precisely designed to fit the intended device perfectly. Take in mind that when you add any kind of skin, case, or cover you are changing the dimensions of your device. 


Q: I made a mistake with my order, how can I fix it?

A: If you need to change, cancel, or add to your order please contact us immediately.


Q: How will my product be shipped and how long will it take?

A: We ship via USPS (United States Postal Service) and most orders are shipped within the same or next day that the order is received. Upon receiving your order, our staff will verify, locate, pack, double-check for accuracy, and ship out your package in a timely manner. 

Delays may occur if we cannot verify an address or have issues with processing the payment. In order to prevent this please make sure that you have a valid shipping address and that you payment information is correct before completing your order. Our staff will contact you by e-mail or by phone is there is any problem.

 

Q: Can I track my order?

A: Yes! You can track the order with the tracking number associated with your account by going to  the USPS  website and clicking on the track and confirm option.

If you did not receive the updated email with the tracking number simply email us at help @ ringke . c o m and include your order number in the subject line and we will email you the tracking number back.

What about International Shipping?

We do offer international shipping.  Shipping rates will vary depending on the country that the item is being shipped to. First class shipping is the basic option to choose for shipping. If you would like your items faster and with end to end tracking abilities you may choose between either Priority Mail or Express Mail, again cost may vary depending on which country the item is being shipped to.

Normal International orders are shipped via UPS Mail Innovations, depending on location you may receive full tracking. However, your order will take 3-5 days to update in the UPS system. Once your order is updated your order will be given a second tracking number that may be traceable through your local post office.

Typically international shipping is around 10-14 business days but we have seen some situations where the shipping time has been a little longer than expected.

Also check your local post office. Some of our international customers did not receive their package until they personally picked it up from their post office. 

Please contact us if has been over a month. So that we can remedy the situation for you.


Q: I was sent the incorrect item! What do I do now?!

A: Even though we try our very best to limit mistakes sometimes they just happen. We apologize if you received the incorrect item. Whether it is the wrong color or wrong product we will fix this for you. In this situation, please contact us at help @ ringke .c o m so that we resolve this issue immediately.


Q: What forms of payment does Ringke accept?

A: We accept the following credit cards: Visa, MasterCard, American Express, and Discover

 

Q: Do you offer a warranty, refund, or exchange?

A: We do offer a warranty, refund, and exchange. Typically we have about a 30 day return/exchange period. 

As well as a 90 day warranty for replacement for any defective item that we send out

Please visit here:   ringkestore . c o m / pages / policies for full details on our return policy. 

This link also includes information on warranty, refund, and exchanges.

 

Items sold by resellers are not covered under the Ringke Store warranty, you will need to contact the reseller purchased from.

 

Please note: Our warranty covers one replacement case, which does not have a warranty and cannot be refunded.


Q: Do you cover international returns? 

A: Regrettably, we do not cover the price for international returns. All international buyer will be responsible for the return cost of the product.


Q: I would like to review your products, how do I go about doing so?

A: Please contact us using our Contact Us Page at:  ringkestore . c o m

In the contact form please select the correct department from the drop down menu of Reviewer Request. We will contact you with further information once we have received your inquiry.


Q: I am retailer and I would like to sell your products. How can I go about doing so?

A: Please contact sales @ ringke . c o m

 

Q: Where can I buy your products? Do you sell your items in a store?

A: Currently, we only offer our products online. We are expanding and hope to offer our products in stores soon.

 

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

Ringke Official Website

www.RingkeStore.com


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