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BigBadToyStore is an online retailer of action figures and collectibles.  We have been in business since 2000, and currently operate out of a 24,000 square foot warehouse in Western Wisconsin.  We offer a wide range of both import and domestic toys.  Built on customer service and satisfaction, we support a large customer base and ship out hundreds of orders daily.  Our #1 goal is your satisfaction - we will deliver high quality items to you safely and quickly.
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Your satisfaction is our top priority.  We take pride in providing superior customer service and deliverying high quality action figures and collectibles.  If you have any problems with your order we are happy to help resolve the problem quickly and fairly:

Any unopened items can be returned for a full refund of the item's purchase price within 30 days order placement.  Please contact us directly at amazon@bigbadtoystore.com to initiate the return process and we will be very happy to help you. 

Any item that is defective or damaged in transit can be returned within 30 days of order placement.   BigBadToyStore will refund you in full for the price of the returned item, your original shipping fees,  and any return 'ground' shipping fees.  We may also send out a UPS pre-paid shipping label to pick up the defective or damaged item from your location.   Our customer service team is very flexible, we will do whatever we can to resolve any problems quickly and to your satisfaction.  Please contact us directly at:  amazon@bigbadtoystore.com  to initiate a return.

If you have any questions about your order, or need more information, feel free to contact us anytime at amazon@bigbadtoystore.com

 

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.




BigBadToyStore Shipping Rates

Continental USA Shipping:  We currently only ship to the 48 continental states by UPS Ground or UPS SurePost. 

Standard USA Shipping Rates:  Standard shipments are charged by the weight of the items, not by the dollar value of the items.  Our shipping rates are $6.49 base fee + $.90 per pound.

Expedited USA Shipping Rates:  Expedited shipments are charged by the weight of the items, not by the dollar value of the items.  Our Expedited shipping rates are $17.99 base fee + $5.00 per pound.


Listed below are shipping details for BigBadToyStore, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

Shipping rates for all products (excluding Books, Music, Video and DVD)
 
Standard
Expedited
Continental US Street ETA 3 - 5 business days 1 - 3 business days
  per Item $0.00 $0.00
  per Weight (lbs) $0.90 $5.00
  per Shipment $6.49 $17.99


* Shipping Rates for Books, Music, Video and DVD
Domestic Standard
4 - 14 business days
Faster Domestic Standard
3 - 5 business days**
Domestic Expedited
2 - 6 business days
Faster Domestic Expedited
1 - 3 business days**
Two Day
2 business days
One Day
24 hours
International Standard
21 - 42 business days
International Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
**  Available for selected items.
   Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

Region Key
Continental US Continental US states not including Alaska and Hawaii
Alaska and Hawaii Alaska and Hawaii
US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
APO/FPO Army Post Office and Fleet Post Office
Canada Canada
Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
Outside US, Eur., CA, Asia Argentina, Brazil, Costa Rica, Israel, Mexico, South Africa, Saudi Arabia

Shipping Policies

Please Note:  Orders cannot be cancelled or modified after they have been placed.  Our automated invoice & warehouse procedures do not allow for changes.

Standard Shipping Information:   All orders will ship within 1 - 2 business days of order placement by UPS Ground or UPS SurePost.  Tracking numbers will be provided and most deliveries will occur 2 to 6 business days after order placement depending on your proximity to our western Wisconsin warehouse. 

Expedited Shipping Information:  All Expedited orders will ship on the same day, or the next business day depending on the time of day you order.  These shipments will be sent by UPS 2nd Day Air and arrive in a total of 2 or 3 business days after order placement.  We currently do not ship to P.O. Boxes.

BigBadToyStore Protective Shipping:  All orders are packed using generous amounts of bubble wrap and packed in new high strength shipping boxes.  We take extra care when packing your order to ensure it arrives in great shape.

Privacy and Security

Privacy Policy

Our Commitment to Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices.


The Information We Collect
This notice applies to all information collected or submitted.  The types of personal information collected are:

  • Name
  • Address
  • Email address
  • Phone number


The Way We Use Information
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.  We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. Your Email Address and other contact information will never be sold or shared.


How to Contact Us
Should you have other questions or concerns about these privacy policies, please send us an email at amazon@bigbadtoystore.com


Tax Information

BigBadToyStore is located in Somerset, Wisconsin.   Sales Tax will only be collected on orders shipping to a Wisconsin mailing address.  No tax is collected on orders shipping outside of Wisconsin.


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

If you have any questions about the items we carry, an order you placed with us, or any other concerns, please contact us at:  amazon@bigbadtoystore.com

 

Gift Wrap

Some merchants offer gift wrapping for an additional fee. If BigBadToyStore offers gift wrapping for an item, it will be noted in the ordering process. In these cases, you will find details of the gift wrap patterns offered and the cost of the service.

Gift Message

We do not offer gift-wrapping or gift-messaging services.


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