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At Zoverstocks we always aim to offer great products at great prices, with great customer service. However, if you do experience a problem with your order, then please read through the following information which will explain our returns policies and procedures. We would greatly appreciate you contacting us before leaving feedback following a problem.

Returns:

If you receive an item that is different than described please contact Zoverstocks directly to report this within 3 days of receiving the s...
At Zoverstocks we always aim to offer great products at great prices, with great customer service. However, if you do experience a problem with your order, then please read through the following information which will explain our returns policies and procedures. We would greatly appreciate you contacting us before leaving feedback following a problem.

Returns:

If you receive an item that is different than described please contact Zoverstocks directly to report this within 3 days of receiving the shipment. You will receive a reply within 3 working days with detailed return instructions based on your individual case.

Generally:

When writing to us to arrange for a return, please be as descriptive as possible regarding the problem with the merchandise. We would also require the order number for us to resolve the problem.

UK customers who return items due to a fault of Zoverstocks will be provided with a FREEPOST address to return the parcel(s) to us. Other return options are available for overseas customers.

Returns with no Amazon Order number, cannot be accepted and will not be processed by our returns department.

Refunds

Zoverstocks may issue full or partial refunds for an order depending on your case. Refunds are typically processed by Amazon Payments within one week of the seller's request. The funds will be deposited back in your debit/credit card account and Amazon.co.uk will send you confirmation of the refund via e-mail.

DVD's Regions(0,1,2,3,4,5,6):
Before ordering DVD's please make sure that your DVD Player is capable of playing the DVD you ordered. We are selling DVD's from around the world, Regions 0,1,2,3,4,5,6 in NTSC and PAL. Amazon UK usually shows you a disclaimer if you will be able to play this disc or if you would require a different DVD Player. If you have questions about Regions please contact our customer service before ordering. You can however return unplayed DVD's that are not playable in your Region at any time.

Still Have Questions?

For questions regarding products, order delivery, or returns, please contact Zoverstocks Customer Service.

For questions about a charge that has been made to your credit card, please contact Amazon.

For questions about how to place an order, search Amazon Help.
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For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

Shipping Policies

Unless noted otherwise in the ordering pipeline, Zoverstocks ships all items within two days of receiving an order. You will receive notification of any delay or cancellation of your order.

Privacy and Security

Privacy Policy

Zoverstocks values the privacy of your personal data.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from Zoverstocks through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Zoverstocks may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Zoverstocks through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

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