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Med Shop and Beyond is committed to providing each customer with the highest standard of customer service.

To contact us, please call us at 1-832-939-8290.

Have a question for Med Shop and Beyond?
Customer Service Phone: 832-939-8290
30 days90 days12 monthsLifetime
Positive 97% 98% 99% 99%
Neutral 1% 1% 0% 1%
Negative 1% 1% 0% 1%
Count1,3053,90816,81149,035
All authorized returned products will be entitled to a refund of the purchase price, provided that such products are returned and received by our warehouse within 30 days' from the date of purchase.  The customer will be responsible for shipping charges incurred to ship and return such products.  Products returned must be 100% complete, in brand new, resellable condition, and must include original packing materials, manuals, blank warranty cards and other accessories provided by the manufacturer.  Some of our products may have a promotional free item, which must also be returned in original condition in order to receive full credit.   Refusal of shipment upon delivery will be charged a 20% restocking fee.
 
*Please note that we will not accept returns on products that are in a non-resalable or in an old or used condition.  Products returned that are found used will either be 1) Returned to sender OR 2) Charged a 20% restocking fee with a minimum $5 handling charge and any additional costs incurred to have the necessary parts replaced.  

If you receive a defective product please notify us within 3 business days' of receipt.  All defective products will be accepted by us for credit, exchange or repair, at our discretion. 

Important Note: Certain products such as raised toilet seats, commodes, toilet safety frames/rails, bath benches, CPAP and Oxygen machines, suction machines and accessories, nebulizers, pillows, mattresses and pads, cushions, braces, supports, masks, electrodes, oral products etc., will never be accepted return due to State law regarding Hygiene Items.

For more information please contact customer service at 832-939-8290 between Monday to Friday, 9am to 5pm U.S. Central Standard Time. 

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.




Med Shop and Beyond Shipping Rates



Listed below are shipping details for Med Shop and Beyond, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

Shipping rates for all products (excluding Books, Music, Video and DVD)
 
Standard
Expedited
Continental US Street ETA 3 - 5 business days 1 - 3 business days
  per Item $0.00 $38.99
  per Weight (lbs) $0.00 $0.00
  per Shipment $0.00 $0.00
Alaska and Hawaii Street ETA 3 - 7 business days 1 - 3 business days
  per Item $0.00 $38.99
  per Weight (lbs) $0.00 $0.00
  per Shipment $0.00 $0.00


* Shipping Rates for Books, Music, Video and DVD
Domestic Standard
4 - 14 business days
Faster Domestic Standard
3 - 5 business days**
Domestic Expedited
2 - 6 business days
Faster Domestic Expedited
1 - 3 business days**
Two Day
2 business days
One Day
24 hours
International Standard
21 - 42 business days
International Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
**  Available for selected items.
   Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

Region Key
Continental US Continental US states not including Alaska and Hawaii
Alaska and Hawaii Alaska and Hawaii
US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
APO/FPO Army Post Office and Fleet Post Office
Canada Canada
Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
Outside US, Eur., CA, Asia Argentina, Brazil, Costa Rica, Israel, Mexico, South Africa, Saudi Arabia

Shipping Policies


Privacy and Security

Privacy Policy

Med Shop and Beyond values the privacy of your personal data.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from Med Shop and Beyond through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Med Shop and Beyond may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Med Shop and Beyond through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


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