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Management of Zerbert have been in the business of selling family oriented products such as, toys, games, videos, books, and music for over 30 years. Zerbert is an online only store, but is part of a larger family of successful retail stores spread throughout the country. 

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All items fulfilled by Amazon are the responsibility of Amazon and problems or inquiries regarding the delivered items are handled by Amazon.You may return most new, unopened items sold and fulfilled by Amazon.com within 30 days of delivery for a full refund. Amazon will also pay the return shipping costs if the return is a result of their error.

Items fulfilled by Zerbert,  are our responsibility and if you receive an item different than what was described, or that is clearly in worse condition than indicated, you must contact us directly to report the defect or damage within 14 days of receiving the shipment.  We should be able to reach an amicable agreement regarding the transaction.  If necessary, you can return your item to us for a refund.

To be eligible for a refund, you must return your item to us  in the same condition you received it, and the return must be postmarked within 30 days of shipment.  When writing to us to arrange for its return, please be as descriptive as possible regarding the problem with the merchandise.

Shipping and handling charges for returning Marketplace items are borne by the buyer. To ensure the safe return of the merchandise, items valued at over $75 must be returned to the seller with a traceable shipping service. If the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. For items below $75, we suggest USPS delivery confirmation service.

Zerbert may issue full or partial refunds for an order.  If a new item is returned opened, or an item is returned as unwanted (i.e., not defective), the seller may deduct a reasonable restocking fee from your refund. 

Refunds are typically processed within one week of the seller's request. The funds will be deposited back in your credit card account, and Amazon.com will send you confirmation of the refund via e-mail.

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A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

Zerbert Shipping Rates

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

Unless noted otherwise in the ordering pipeline, Zerbert ships all items within two days of receiving an order. You will receive notification of any delay or cancellation of your order.

Privacy and Security

Privacy Policy

Zerbert values the privacy of your personal data.

Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from Zerbert through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Zerbert may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Zerbert through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.


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