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ALL Electronics

Our Return Policy (Revised 1/4/13) We offer returns for most items within 30 days of receipt of shipment. If you need to return an item, go to Amazon’s Online Returns Center to submit a return request. After we authorize a return request, returns are process within 3 business days upon receipt and inspection of a returned item. General Return Policy: •Returned merchandise must be postmarked within 30 days of the delivery of the original shipment to the buyer. •Original shipping and return... Our Return Policy (Revised 1/4/13) We offer returns for most items within 30 days of receipt of shipment. If you need to return an item, go to Amazon’s Online Returns Center to submit a return request. After we authorize a return request, returns are process within 3 business days upon receipt and inspection of a returned item. General Return Policy: •Returned merchandise must be postmarked within 30 days of the delivery of the original shipment to the buyer. •Original shipping and return shipping fees are not refundable. Shipping charges for returns are borne by the buyer. We'll only be responsible for shipping costs if the return is a result of our error (Items being returned due to manufacturer defects are not considered an error by our part and buyer will be responsible for shipping costs on such items; however, we will pay for the cost of shipping an exchange in such cases. •Buyer is responsible for the returned merchandise until it reaches us Delivery confirmation service must be used for all returns. •If the buyer returns an item to us in a condition that is different from which we sent it, buyer will receive a partial refund. (See restocking fees). •In cases where we are not responsible for the return, (such as when a buyer no longer wants the item) shipping costs are the responsibility of the buyer and such returns may be subject to a Return Shipping Fee which will be deducted from the refund (That's on top of any applicable restocking fees). •Items that are misidentified as defective are subject to a restocking fee. •No refunds or exchanges on returned merchandise postmarked after 30 days of return authorization. •We reserve the right to process a refund instead of an exchange for some items in certain situations. •If buyer shipped an item back to us at their own expense, and the return is the result of our error, we will refund shipping costs when we process the return provided that proof is submitted to us. •Items that have been tampered with, damaged, or otherwise altered after delivery will not be accepted for return. A restocking fee will be applied to any items missing their original documentation. •Absolutely no returns will be processed after the 30 days return period has expired. Specific Item Return Policies: BMVD products: •Buyer can return new media items (that is, books, CDs, VHS tapes and DVDs or BDs) only if they’re still in their original condition or if defective/damaged/materially. • Used media that is defective, damaged or material difference should be reported by the buyer within 14 days of receipt. •If the item returned is not defective/damaged/materially different, a restocking fee will apply. Videogames and other software: •Products sold in new condition that has been opened are NOT returnable unless defective. •Products sold as Used/Open and not materially different or defective, are NOT returnable. •Products materially different, are returnable if they’re sent back in its original condition and postmarked within 30 days of the delivery of the original shipment to the buyer. •New videogames sold as “Replacement” or “Loose” which despite their new condition do not come in sealed wrap may be returned if still in unused condition. Items showing any signs of use are subject to a restocking fee. •Items that are misidentified as defective are subject to a restocking fee. Electronics: •For items shipped as New or Used that are defective or damaged upon receipt, the buyer must report the defect/damage to you within 14 days of receipt and make return arrangements. •If the item becomes defective more than 30 days after shipment and is under warranty, buyer should pursue a warranty claim with the manufacturer. NOTE: We are not responsible for manufacturer’s warranty eligibility criteria. •Electronics that are shipped new may be returned for a refund if unopened. However, a restocking fee may still apply to cover shipping cost incurred by the seller. Refunds on new merchandise that has been opened are subject to a restocking fee. Returned items must be in as received condition including original packaging, accessories and any documentation. •We cannot accept returns on products missing the serial number or UPC labels and/or that show signs of tampering; we will not issue refunds for such items. Computers: •All computers are supported by the computer's manufacturers. In the unlikely event a computer appears to be defective, please contact the manufacturer to have it serviced under warranty. Collectibles: •Items valued more than $500 must also be insured. All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item. Out-Of-Policy Return Requests: •Return requests that do not fit within the parameters of our return policy. This can include return requests submitted after the return time-frame has passed, items that cannot be returned, and items with issues related to a manufacturer's warranty. Such requests will be declined. •There are no returns of hazardous items that are gas-powered or contain flammable liquids or of computer laptops or desktops more than 30 days after delivery to the buyer. Undeliverable address provided: •If the buyer cannot receive the item at the address submitted (or if the address is obviously invalid), order will be canceled. Restocking Fees: •In some cases, a reasonable restocking fee (usually 15%-20%) may be charged for returned items. Type of Return Request - Restocking fee? •Buyer changes mind, buyer remorse, or price difference - Yes. •Buyer refuses delivery - Yes, unless refused due to visible damage that occurred during shipment. •Buyer returns an item, but it arrives to the seller damaged, defective, or materially different than what was originally shipped by the seller - Yes. •Buyer receives an item materially different from what they ordered - No. •Order is returned as undeliverable - No, although shipping costs may be deducted from the amount refunded to the buyer. •Item arrives to the buyer damaged or defective - No. •Buyer refuses delivery due to visible damage incurred during shipping or caused by the carrier - No. • Any other reason not listed here - Contact us. What is a restocking fee? A restocking fee is a percentage of the item's price depending on the type of item and condition in which it is returned. We may charge a restocking fee up to the following amounts: •Up to 20% of item's price - Unopened media items or non-media items in their original condition that are returned more than 30 days after delivery. •Up to 50% of item's price - Items that are not in their original condition, are damaged, or are missing parts for reasons other than the seller’s error. •Up to 50% of item's price - Books with obvious signs of use. CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened (taken out of the plastic wrap). Return Shipping Fee: •This fee will cover costs incurred by the seller beyond original shipping charges paid by the buyer and is deducted from the amount refunded to the buyer (That's on top of any applicable restocking fees). Questions about our return policy? Contact us. Read more Read less
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A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

Shipping Policies

Unless noted otherwise in the ordering pipeline, ALL Electronics ships all items within two days of receiving an order. You will receive notification of any delay or cancellation of your order.

Privacy and Security

Privacy Policy

ALL Electronics values the privacy of your personal data.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from ALL Electronics through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from ALL Electronics may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from ALL Electronics through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

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