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Wholesale Connection is committed to providing each customer with the highest standard of customer service.
Have a question for Wholesale Connection?
Customer Service Phone: 1-800-226-2800
30 days90 days12 monthsLifetime
Positive 100% 100% 100% 95%
Neutral 0% 0% 0% 2%
Negative 0% 0% 0% 4%

At Wholesale Connection, your satisfaction is our first priority.

In the event you must return an item for a refund, please contact us to obtain a Return Authorization Number. 

If you are not satisfied with your purchase, you may return it for an exchange or refund (excluding shipping and handling charges) within 30 days, subject to a RA (Return Authorization) from Wholesale Connections (see exceptions below).

*Some exceptions apply.

Defective Returns:

Eligible defective products may be returned for an exchange within 30 days from the date your product was delivered. **Some exceptions apply.

  • All returns must be packed in a secure box with a valid RA # written on the outside of the shipping carton.
  • Merchandise must be returned within 10 days of the issuance of the RA #.
  • Please note: our Returns Receiving Department will refuse any package that does not have a valid RA#. There are NO exceptions.
  • We suggest you use a trackable and insured shipping service. Sorry, we cannot accept COD.
  • Products returned with serial number missing or tampered with will NOT BE ACCEPTED BACK FOR RETURN.
  • UPC label must be visible and/or intact on the original box.
  • **Due to manufacturer restrictions, the following products are not covered under our 30 day defective return policy and will be covered exclusively by the manufacturer's warranty:
    appliances, cellular phones, car audio products, satellite products (DIRECTV, Sirius, XM) and HDTV receivers.

Please refer to the included documentation on how best to reach the manufacturer if you experience difficulty with any of the aforementioned product categories.

For additional assistance, we can be reached at: (800) 226-2800

Restocking Fees:

A minimum restocking fee of 15% applies to any opened, non-defective items.

For defective items, please include original box with all accessories, manuals, and packing materials to avoid any restocking fees.

*Televisions - All televisions may be returned within 30 days of receipt for a refund/exchange (excluding shipping cost.) Opened merchandise is subject to a minimum 15% restocking fee. Customer is obligated to pay for return shipping to us. We will pay shipping fees for the exchanged item to be sent back to you.

*DIRECTV / Installed Car Stereo / Satellite Radio - We do not accept returns on DIRECTV or any installed car stereo products.

Reviewing Package on Arrival

Wholesale Connection takes extraordinary care to ensure that your purchase arrives correct and undamaged. However, if something is wrong with your order, we certainly want to address the issue as soon as possible. Please read the information below for more instructions on how to proceed. Your satisfaction is our number one goal.

We recommend that you carefully inspect the product packaging at time of delivery by the carrier, and prior to signing for the delivery. Do not sign for delivery unless you are 100% satisfied with what you have received!

Shipping Damages:
If the product packaging appears to be damaged we recommend that you refuse delivery by the carrier at that time. If you refuse a delivery by the carrier, immediately Contact Us.

Incorrect or Missing Items:
Carefully review the packing slip and contents of the package. If you did not receive the item you purchased, please Contact Us as soon as possible to obtain a Return Authorization Number.

Refusing Undamaged Products:
In the event that you refuse your package, with the exception of damaged shipments, you will incur the full shipping price. If you ordered a product with promotional shipping, you will still incur the full shipping price upon refusing the package.

Return Shipping Costs:
Wholesale Connection does not pay incoming shipping fees. In the case of defective product exchanged for new product, Wholesale Connection will pay outbound shipping. Returned merchandise must arrive within 30 days of Return Authorization.

Order Cancellations

Orders are processed the same day that we received them. If you change your mind after payment is confirmed, we will do our best to stop the order, however, we cannot guarantee the cancellation.


Price Match

Wholesale Connection does not price-match with other retailers.  

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

Wholesale Connection Shipping Rates

Listed below are shipping details for Wholesale Connection, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

Shipping rates for all products (excluding Books, Music, Video and DVD)
Continental US Street ETA 3 - 5 business days
  per Item $0.00
  per Weight (lbs) $1.00
  per Shipment $4.49

* Shipping Rates for Books, Music, Video and DVD
Domestic Standard
4 - 14 business days
Faster Domestic Standard
3 - 5 business days**
Domestic Expedited
2 - 6 business days
Faster Domestic Expedited
1 - 3 business days**
Two Day
2 business days
One Day
24 hours
International Standard
21 - 42 business days
International Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50

* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
**  Available for selected items.
   Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from

Region Key
Continental US Continental US states not including Alaska and Hawaii
Alaska and Hawaii Alaska and Hawaii
US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
APO/FPO Army Post Office and Fleet Post Office
Canada Canada
Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
Outside US, Eur., CA, Asia Argentina, Brazil, Costa Rica, Israel, Mexico, South Africa, Saudi Arabia

Shipping Policies

Unless noted otherwise in the ordering pipeline Wholesale Connection ships all items within one day of receiving your order. You will receive notification of any delay or cancellation of your order.

Privacy and Security

Privacy Policy

Wholesale Connection values the privacy of your personal data.

Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from Wholesale Connection through the Site unless explicitly indicated as such in the ordering process. Items ordered from Wholesale Connection may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Wholesale Connection through the Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

A-to-z Guarantee

Place your merchant order through the Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


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