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GRAVITY TRADING:

Our Family-owned Business at a Glance.

Gravity Trading is owned and operated by a family of relatives and closely knit friends.  We work hard to bring you a wide range of attractive products – some are “hard to find” - at prices so low that at times, you may feel like a wholesale buyer!

Located just northwest of Los Angeles in San Fernando Valley, Gravity Trading was started in 2001 in a dormitory at the University of California in Irvine by our Founder. Today, the company offer...

GRAVITY TRADING:

Our Family-owned Business at a Glance.

Gravity Trading is owned and operated by a family of relatives and closely knit friends.  We work hard to bring you a wide range of attractive products – some are “hard to find” - at prices so low that at times, you may feel like a wholesale buyer!

Located just northwest of Los Angeles in San Fernando Valley, Gravity Trading was started in 2001 in a dormitory at the University of California in Irvine by our Founder. Today, the company offers over 22,000 different products for sale! 

Our low, low prices mean that our profit margins are not as hefty as many might imagine. We are humble and try to do more with less. Our positive mindset and family spirit naturally leads to open and honest relationships with our customers. We put our efforts into building trust by operating with integrity and customer focus. 

We look forward to having you as our valued customer so you can enjoy the world of Gravity Trading, where a magical force keeps prices low!

Returns Policy Overview

We loosely follow Amazon’s return policy. You may return new, unopened items sold and fulfilled by Gravity Trading within 30 days of delivery for the full price of the item, but not shipping. Items returned after 30 days will be charged a 15% fee, per Amazon’s return policy. Items should be returned in their original product packaging, or a 15% fee will be charged regardless of the return timeframe. Any items that are not in sellable condition may be subject to a partial credit or returned to the buyer. If the return is a result of a wrong/damaged/defective item, please contact us so that we may issue a pre-paid shipping label. All labels issued must be approved by a customer service representative and are mailed via USPS.

Return Policy

How to Return an Item

To return your order, you may do a REQUEST RETURN through your Amazon account. If the return does not merit a return shipping label from our company, follow the instructions and Amazon.com will email you a plain shipping label for your convenience. Please include the reason for your return as a brief note with your return parcel. If you do not include your packing slip, please also include your Amazon order ID number: XXX-XXXXXX-XXXXXXX. In the event you cannot print your shipping label, parcels may also be returned directly to our return address:

Gravity Trading - RETURNS
  9207 Eton Avenue Unit B Chatsworth CA 91311

 

No Return Necessary

We may determine that a refund can be issued without requiring a return. In a circumstance such as this, we will kindly request that a photo of the item be sent.

Exchanges

If you would like to exchange an item for a different color, size, style or item, simply follow the same instructions for a return and include a brief note explaining what you would like to exchange for. You must pay to return the item on your own; however, we ship your exchange to you free of charge.

Calculating Your Refund

Wrong/Defective/Damaged Items

A full refund and pre-paid return shipping label are provided only in a case where the item is determined by our company to be wrong, damaged, or defective. We also offer replacements or exchanges if available.

Buyer Remorse

If an item is unused, unworn, unopened and in its original packaging, a full refund for the item price will be applied. Shipment charges are not refunded.

Partial Refunds

If the item has any signs of use or is not in its original packaging, a 15% fee is applied. Any returned items that are not in their original, sellable condition may be subject to a partial credit or returned to the buyer in some cases. Returns received over 30 days past delivery are charged a 15% fee as well.

Billing Inquiries and How Refunds are Issued

Amazon processes all billing and credit card information. When a refund is issued on our end, an automatic e-mail confirming the refund amount is sent to you by Amazon. You may view your completed return and refund amount at the bottom of your order's summary page on your Amazon account. Amazon issues your refund to whatever you used for your original payment method. Any billing inquiries should be directed towards Amazon’s customer service line: (866) 216-1072. Per Amazon’s privacy policy we do not have access to your billing information and therefore Amazon can be of assistance.

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Contact this seller Phone:818-708-1952


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


Gravity Trading Shipping Rates

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

Unless noted otherwise in the ordering pipeline, Gravity Trading ships all items within two days of receiving an order. You will receive notification of any delay or cancellation of your order.

Privacy and Security

Privacy Policy

Gravity Trading values the privacy of your personal data.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from Gravity Trading through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Gravity Trading may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Gravity Trading through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

Contact us for any inquiries: orders@gravitytrading.com

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

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