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At SHOEBACCA.com our passion is shoes.  We have been satisfying our value-oriented customer's athletic footwear needs since 2001.  We offer the best prices on some of the most popular name brands and styles in athletic and other footwear. 

Have a question for SHOEBACCA?
Customer Service Phone: 888-446-1788
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Count6492,4199,07539,874

Returns and Refunds

We want you to feel happy and secure about shopping with SHOEBACCA.  In the event that you aren't completely satisfied with your purchase, you can return your merchandise in *unworn condition”.

 * "Unworn Condition" means the product is in its original condition (including manufacturer's box), and with its original tags. Any product deemed in worn condition will not be accepted. Worn condition is determined upon inspection and assessed at our discretion.

 *Defective merchandise will not be considered worn and can be returned, however will be inspected upon arrival.

Returns Policy

Shoebacca purchases $75 and over are eligible for returns free of charge for up to 60 days from the day your order originally arrives to return your * "unworn items".

If you submit a return request via Amazon, a pre paid UPS shipping label will be attached in our response to your request along with the return instructions.

We are not able to cover return shipping for orders under $75. You are welcome to use the carrier of your choice and send the package to:

SHOEBACCA RETURNS

2205 EAST PIONEER DR

IRVING TX 75061

Refunds Policy

Refunds can only be issued to the form of payment used on the original order.  Should you have questions regarding your payment method please contact Amazon directly.

Note: Shipping Costs will not be included in refund.

Most refunds will post to your account within 2-5 business days; however some banks can take up to 4 weeks to post the refund. 

You will receive email notification both once your return has been received by our warehouse and once the return/refund has been processed.

Standard Exchanges

If you need a different item, color, or size, please go ahead and place a new order to ensure the item you want doesn't sell out before your refund has been issued.

Contact this seller Phone:888-446-1788


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


SHOEBACCA Shipping Rates

Shipping Rates

  • Shipping cost per item: $7.95
  • Please note: Shoebacca does have free Ground shipping within the Continental U.S. on orders $75 and above.

 

Note: 2nd  Day Air is not offered at this time.

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

Order Processing Time& Shipping Policies

Orders are typically shipped within 2 to 5 business days of payment receipt.

  • For your convenience, tracking information is automatically emailed upon completion of shipment.

Note: UPS will not deliver on Saturdays, Sundays or Holidays



Restrictions 

We are unable to ship to the following: International locations, FPO/ APO military addresses, AK, or HI or any PO Boxes.

 

 

Privacy and Security

Privacy Policy

SHOEBACCA values the privacy of your personal data.


Tax Information

Sales tax will be charge at the rate of 8.25% for all customers shipping to the state of Texas.


Do you ship outside the continental United States?

Unfortunately, we cannot ship to Alaska, Hawaii, or internationally via Amazon.

Do you ship to Military API & FPO or PO BOX addresses?

Unfortunately, we cannot ship to military APO & FPO, nor PO Boxes at this time.

How much does shipping cost?

  • Most items will be charged a $7.95 shipping fee per item, however we do have
    free Ground shipping within the Continental U.S. on select items.

How long will it take me to receive my order?

  • Ground shipments should take 2 – 5 business days from date of shipment to arrive.

How do I check the status of my order?

  • If your order has not yet shipped, you can contact us via Amazon to check the status of your order
  • If your order has shipped, you can track your order with your tracking number via UPS website.

How do I return my order?

  • Returns can be processed via the Amazon Returns Center. You have 60 days from date of order received to opt to return your item as long as it is in *“unworn condition” and buyer is responsible for return shipping costs.
  • If you need further assistance, please contact us for help.

Is the merchandise you sell Authentic?

  • Yes! All of our shoes are from the original manufacturer and still in the original manufacturer's box.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

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