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Little History

The idea began on a cold winter, with a true sports shoe lover's dream of going shoe shopping without leaving her warm and cozy house, and thanks to a group of very wise private investors, along with many hours of hard work, in August of 2007 BuyAndWalk was finally born.

The dream was to create a web site that offered a wide selection of high-end branded sport shoes at affordable prices, accompanied by an unparallel customer service center, making shopping from home a truly enjoyabl...

Little History

The idea began on a cold winter, with a true sports shoe lover's dream of going shoe shopping without leaving her warm and cozy house, and thanks to a group of very wise private investors, along with many hours of hard work, in August of 2007 BuyAndWalk was finally born.

The dream was to create a web site that offered a wide selection of high-end branded sport shoes at affordable prices, accompanied by an unparallel customer service center, making shopping from home a truly enjoyable experience. As any new company we started small, with a few brands and limited models, but we have since grown tremendously and now offer an amazing selection in terms of brands, styles, colors and sizes, including models carried by us exclusively.

BuyAndWalk Mission

To develop a reliable and trusted online shoe store that empowers people with the freedom to buy from the web, in a manner in which they continue to think of us for a future purchase.

BuyAndWalk Vision

To be the #1 online shoe store known by the shopping experience we provide and the products we sell.

Our Offices

We are located at:
17661 Palora St.
Encino, California, 91316
United States
US & Canada Toll Free: 1-888-462-2892

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Have a question for BuyAndWalk Inc.?
Customer Service Phone: 1-888-462-2892
30 days90 days12 monthsLifetime
Positive 91% 95% 95% 96%
Neutral 2% 2% 3% 2%
Negative 7% 3% 3% 2%
Count441213118,205

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.




BuyAndWalk Inc. Shipping Rates

Shipping Coverage & Shipping Rates

  Standard Expedited Two-Day
Continental US Street 3-5 business days: FREE 1-3 business days: $9.90 2 business days: $14.90
Continental US PO Box 3-7 business days: FREE    
Alaska and Hawaii Street 3-7 business days: FREE 1-3 business days: $15.90  
Alaska and Hawaii PO Box 3-7 business days: FREE    
APO/FPO Street 18-32 business days: FREE    
APO/FPO PO Box 18-32 business days: FREE    


Listed below are shipping details for BuyAndWalk Inc., including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

Shipping rates for all products (excluding Books, Music, Video and DVD)
 
Standard
Expedited
Two-Day
Continental US Street ETA 3 - 5 business days 1 - 3 business days 2 business days
  per Item $0.00 $9.90 $14.90
  per Weight (lbs) $0.00 $0.00 $0.00
  per Shipment $0.00 $0.00 $0.00
Continental US PO Box ETA 3 - 5 business days --- ---
  per Item $0.00 --- ---
  per Weight (lbs) $0.00 --- ---
  per Shipment $0.00 --- ---
Alaska and Hawaii Street ETA 3 - 7 business days 1 - 3 business days ---
  per Item $0.00 $15.90 ---
  per Weight (lbs) $0.00 $0.00 ---
  per Shipment $0.00 $0.00 ---
Alaska and Hawaii PO Box ETA 3 - 7 business days --- ---
  per Item $0.00 --- ---
  per Weight (lbs) $0.00 --- ---
  per Shipment $0.00 --- ---
APO/FPO Street ETA 18 - 32 business days --- ---
  per Item $0.00 --- ---
  per Weight (lbs) $0.00 --- ---
  per Shipment $0.00 --- ---
APO/FPO PO Box ETA 18 - 32 business days --- ---
  per Item $0.00 --- ---
  per Weight (lbs) $0.00 --- ---
  per Shipment $0.00 --- ---


* Shipping Rates for Books, Music, Video and DVD
Domestic Standard
4 - 14 business days
Faster Domestic Standard
3 - 5 business days**
Domestic Expedited
2 - 6 business days
Faster Domestic Expedited
1 - 3 business days**
Two Day
2 business days
One Day
24 hours
International Standard
21 - 42 business days
International Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
**  Available for selected items.
   Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

Region Key
Continental US Continental US states not including Alaska and Hawaii
Alaska and Hawaii Alaska and Hawaii
US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
APO/FPO Army Post Office and Fleet Post Office
Canada Canada
Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
Outside US, Eur., CA, Asia Argentina, Brazil, Costa Rica, Israel, Mexico, South Africa, Saudi Arabia

Shipping Policies

Shipping Info

BuyAndWalk offers you three different shipping options for the domestic orders:

  • Ground Free Shipping: Guaranteed delivery within 3 to 8 business days. Free for all domestic orders.
  • 2 Day Shipping: Guaranteed delivery within two business days.
  • Next Day: Guaranteed delivery by the end of the next business day. Next Day delivery on Saturdays are not available in all areas. If an order is placed or processed on a Friday, Next Day shipping is guaranteed on the next business day, but not Saturday.

    Cut-off Time

    All orders received before 3:00 PM Pacific Standard Time are processed and shipped the same day. If you place an order after 3:00 PM Pacific Standard Time it will be processed the next business day.

    We receive orders during weekends and holidays, but they are processed and shipped the next business day.

    Wrong Shipping Information

    BuyAndWalk will not be held responsible for any additional costs or delays in the delivery due to incorrect submission of shipping information from the buyer. In such situation, any additional costs will be charged to the buyer.

  • Returns

    If you are not happy with your purchase, doesn't matter the reason, we will be happy to accept a return, no questions asked.

    Return Policy

    • You can return your purchase for up to 60 days from the purchase date.

    • Products must be in the exact conditions you receive them and in their original box.

    • You will need to pay for the return postage.

    • We do not refund any shipping charges you may incurred while purchasing or returning the product.

    • When your product arrives to our facilities, a product specialist will inspect it and determine whether it adheres to our Return Policy. All decisions are final.

    • If the product meets our Return Policy, we will refund your credit card (please note that this may take between 2-5 business days after the item(s) are delivered to our Return Center).

    • If the product doesn't meet our Return Policy, we will ship the item(s) back to you.

    Return for Defective Item(s) and Wrong Delivered Item(s) Policy

    To return a purchased item(s), that is defective or is not the item(s) you ordered, the following requirements must be applied:

    • You can return your purchase for up to 60 days from the purchase date.

    • Products must be in the exact conditions you receive them and in their original box.

    • Item(s) must be defective or must not match what you have ordered.

    • We will send you a domestic pre-paid return label.

    • We do not refund any shipping charges you may incurred while purchasing or returning the product.

    • When your product arrives to our facilities, a product specialist will inspect it and determine whether it adheres to our Return for Defective Item(s) and Wrong Delivered Item(s) Policy. All decisions are final.

    • If the product meets our Return for Defective Item(s) and Wrong Delivered Item(s) Policy, we will send you a replacement or refund your credit card (please note that this may take between 2-5 business days after the item(s) are delivered to our Return Center).

    • In case the shoe meets the Return Policy but not the Return for Defective Item(s) and Wrong Delivered Item(s) Policy (if the item is not defective or it matches what you have ordered), we will still accept the return and issue a refund deducting $10.00 for the return label postage.

    • In case the shoe doesn't meet the Return Policy neither the Return for Defective Item(s) and Wrong Delivered Item(s) Policy we will ship the shoes back to you.

    Disclaimer: We do not consider sizing issues to be a defect. Before finalizing your order, feel free to contact BuyAndWalk Customer Service if you need help selecting an appropriate size, or if there are any questions we may help address. It is the sole responsibility of the buyer to select the proper size needed. In the event that the product does not fit, we do not offer free shipping on returns nor do we reimburse return shipping expenses.

    Privacy and Security

    Privacy Policy

    Collection of Information

    One goal in collecting personal information from you is to provide an efficient, meaningful, and customized experience. We may collect and store the following personal information:

    - name, last name, phone number, mail address, e-mail address
    - shipping, billing and other information you provide to purchase or ship an item
    - dispute resolution, correspondence through the website, and correspondence sent to us
    - other supplemental information from third parties. (For example, if the information you provide cannot be verified, we may ask you to send us additional information, or to answer additional questions)

    We won't sell, rent or share in any way your personal information to third parties for their marketing purposes without your explicit consent.

    We are not responsible for the personally identifiable information you choose to submit when contacting us and we strongly recommend not to provide any financial information, credit card information or passwords.

    Use of Information

    Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. You agree that we may use your personal information to:

    - provide the services and customer support you request;
    - resolve disputes, collect fees, and troubleshoot problems;
    - prevent potentially prohibited or illegal activities, and enforce our User Agreement;
    - customize, measure, and improve our services and the content and layout;

    Privacy Protection for Children

    We respect children's privacy. We do not knowingly or intentionally collect personal information from any person under age 18 without the supervision of a parent or guardian.

    Information Use and Disclosure

    We sometimes use other companies' services to perform specific functions on our behalf. Sometimes it is necessary to disclose information to these service providers, so they can perform their service. For example, in order to deliver products to you, we must share some information. As we do not deliver the products ourselves we partner with other couriers companies to ship our products, to ensure delivery, and so that we can obtain feedback, improve the quality of our service, and measure and improve the quality of the service of the third party. In the example of shippers, we provide them some personally identifiable information such as recipient's name, shipping address, email, and phone number.

    We may be required to disclose such personal information in response to requests from law-enforcement officials conducting investigations; subpoenas; a court order; or if we are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms of Use or other agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use our Site or company's services for illegal reasons or to commit fraud.


    Tax Information

    Sales tax is not separately calculated and collected in connection with items ordered from BuyAndWalk Inc. through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from BuyAndWalk Inc. may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from BuyAndWalk Inc. through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.


    A-to-z Guarantee

    Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

    1. Can I make a purchase from outside the US?

    We accept orders from all US territory (including Alaska, Hawaii and Puerto Rico), US PO Boxes and APO/FPO.

    2. Which shipping services do you offer and which are the shipping rates?

      Standard Expedited Two-Day
    Continental US Street 3-5 business days: FREE 1-3 business days: $9.90 2 business days: $14.90
    Continental US PO Box 3-7 business days: FREE    
    Alaska and Hawaii Street 3-7 business days: FREE 1-3 business days: $15.90  
    Alaska and Hawaii PO Box 3-7 business days: FREE    
    APO/FPO Street 18-32 business days: FREE    
    APO/FPO PO Box 18-32 business days: FREE    

     

    3. When will I receive my order?

    As a general rule, processing time plus shipping time equals total delivery time.
    Luckily for you, as everything BuyAndWalk sells is available in stock, processing time typically doesn't take much longer than 10 minutes. Processing time includes receiving your order and packing the item for shipping.

    After processing is complete and shipping begins, shipping time is the transit time from BuyAndWalk warehouse to your shipping address.

    4. If I am not satisfied with my purchase, can I return or exchange it?

    If you are not happy with your purchase, doesn't matter the reason, we will be happy to accept a return for a full refund (excluding shipping charges).

    Please note that you may need to pay for the postage to ship the item(s) back to us.

    Help Center

    Help Center

    Our Help Center is an open line between you and BuyAndWalk where you can discuss any issue you may have or doubt referring to an order, shipping, delivery, product and anything related to us. Any comments or suggestions are highly appreciated.

    To contact us you can:

  • Give us a call to our Toll Tree number 1.888.462.2892

  • Send us an e-mail  clicking here
  • We are looking forward to chat with you!

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