Onaina

Thanks for choosing to shop with the Onaina Family. We are a small family owned business dedicated to providing Top-Notch Quality Service and Products. 

You are our top priority and our Customer Service Representatives are available to answer your questions and concerns Monday through Friday from 10:30 am to 5:30 pm Eastern Time. You can reach via phone at 866-502-0813, or via the email address listed on your Invoice that came with your order, or through your Amazon account by clicking "Contact...
Thanks for choosing to shop with the Onaina Family. We are a small family owned business dedicated to providing Top-Notch Quality Service and Products. 

You are our top priority and our Customer Service Representatives are available to answer your questions and concerns Monday through Friday from 10:30 am to 5:30 pm Eastern Time. You can reach via phone at 866-502-0813, or via the email address listed on your Invoice that came with your order, or through your Amazon account by clicking "Contact Seller" from your "Orders" section.

If you want to return your merchandise, no problem, as long as the merchandise has not been used or worn, you may return or exchange your order up to 30 days from the date of purchase. You can receive approval to return or exchange your order by visiting our returns website listed at the bottom of your Invoice that came with your order. If you received your order damaged, defective or the item you received is not what you ordered, please call our Customer Service Representatives for assistance. 
 
Additional Important Information:
For Health Reasons, We DO NOT accept returns of the following:
Hats
Wigs
Make Up
Lingerie
Undergarments
Costumes


Read more Read less
Have a question for Onaina?
Customer Service Phone: 855-304-9433
30 days90 days12 monthsLifetime
Positive - - - 91%
Neutral - - - 2%
Negative - - - 7%
Count0002,963

Contact this seller Phone:855-304-9433

A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

Shipping Policies

Our Shipping Policy

All orders are shipped on Business Days Only. 
There are NO weekend Shipment Pick-Ups, meaning, expedited orders orders placed on either a Friday, Saturday, or Sunday will NOT be shipped until the next available Business Day.

All orders above $90 dollars will ALWAYS be shipped with Signature Confirmation.

The BUYER is responsible for shipping fees pertaining to: 
Re-routed Deliveries
Return to Sender packages
Custom Fees/Taxes/Duties
Returned Orders

PLEASE NOTE: We do not control the transit route and/or delivery date changes or Custom Processing Delays

Shipping Methods/Couriers

For Domestic Orders we only use:
USPS - First Class, Priority, Express
FedEx - Ground, 2nd Day, Express Saver, Standard Overnight
UPS - Ground, Express

For International Orders we only use:
USPS Priority International
USPS Express International

**For special Shipping method requests such as, but not limited to: Parcel Insurance, Signature Confirmation, Delivery Instructions, etc...; please call our Customer Care Dept**

Our, Not Amazon's, Estimated Shipping and Delivery Timetable (Standard/Expedited Orders):

For Domestic Orders (Continental US, Alaska, Hawaii, Puerto Rico)
**Shipping is "Processing and Handling Time"
Standard   1 - 3 Business Days from the day the order was placed
Expedited  1 - 2 Business Days from the day the order was placed

**Delivery is from the date the order ships
Standard   3 - 7 Business Days from the day the order was shipped
Expedited  1 - 3 Business Days from the day the order was shipped

For International Orders (Canada, Europe, Asia & Outside the US/EUR/CA/Asia)
**Shipping is the processing and handling time"
Standard   1 - 3 Business Days from the day the order was placed
Expedited  1 - 2 Business Days from the day the order was placed

**Standard Delivery is from the date the order ships
Canada takes 5 - 10 Business days
Europe takes 10 - 20 Business days
Asia takes 10 - 16 Business days
Outside the US, Eur, CA, Asia takes 10 - 20 Business days

**Expedited Delivery is from the date the order ships
Canada takes 4 - 7 Business days
Europe takes 5 - 15 Business days
Asia takes 5 - 15 Business days
Outside the US, Eur, CA, Asia takes 5 - 15 Business days

Privacy and Security

Privacy Policy

Onaina values the privacy of your personal data.

Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from Onaina through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Onaina may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Onaina through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

FREQUENTLY ASKED QUESTIONS

Q. When will my order ship? 
A. Standard Orders are shipped within 1 - 3 business days from the purchase date, and Expedited Orders are are shipped within 1 - 2 business days from the purchase date. Please note all orders ship on business days ONLY. Any orders placed on Friday, Saturday or Sunday, will ship on the next available business day.

Q. What if FedEx, USPS, etc. does not deliver in my area?
A. Please be sure to contact us immediately so we can make other shipping arrangements for your order prior to shipping. Once the order has shipped we will only be able to recall the package or redirect the package to another location at the cost of the buyer. (see our "Shipping Policies" for more information)

Q. How do I return my order?
AIf you are not satisfied with your order, for any reason, you have 45 days from the purchase date, to return the merchandise. You may request to return your order by contacting one of our Customer Care Representatives for an Authorization Code (RMA#) or visiting our returns website listed on your Order Invoice.ALL MERCHANDISE MUST BE RETURNED IN ITS ORIGINAL CONDITION NEW/UNUSED/UNWORN/UNWASHED.  
Please refer to your brochure's "Returning your order" or the FAQ "Item Condition".

**For Holiday Returns, any purchases made in November can be returned up to January 31st and purchases made in December can be returned up to March 2nd.**
** For International Exchanges, the buyer is responsible for all shipping fees.

Q. What do I do if my order is Wrong, Missing, Incomplete, or Damaged?
A. 
  • If you only received only part of your order, please check your Order Invoice for notes regarding a partial shipment. If there is no indication that part of your order was not shipped, then please contact us IMMEDIATELY so we may investigate the matter further.
  • If you have not received your order, please check the tracking # of your shipment specific details regarding your order. If the order shows “Delivered”, but you do not have the package, contact us IMMEDIATELY so we may begin an investigation.
  • If you received your order with any physical defects or shipping damage, please take photos of the damage(s) and have them ready to be emailed, and then contact us IMMEDIATELY.
**Please Note: Manufacturer defects such as excessive factory glue, faulty craftsmanship, etc., may be returned directly to the Manufacturer within 1 years from the manufacture date. This date can be found on the label located inside of the merchandise (on the collar, inside the shoe, etc.). We recommend this option if the merchandise in question has already been used/worn. ** 

Q. I received approval to return my merchandise, why was it denied and sent back to me?
A. Returns WILL be denied if: 
  • The merchandise has been Worn, Used, and/or Washed
  • The merchandise was shipped using improper packaging (see FAQ "How do I pack my return?" or refer to the Store Policy/Returns Policy brochure included in your order) 

Q. Why didn't I receive my full refund?
A. We may charge a 20% Restocking Fee or Additional Shipping Fees if the product is returned to us: 
  • Without the original box and/or original tags, or accessories (laces, parts, components, key chains, insoles, shoe bag, etc.)
  • By the mail carriers as “Refused, Undeliverable, Moved, etc” (unless otherwise specified by a Customer Care Representative)
  • Without a return authorization
  • Passed the 45-day Return Period (unless otherwise specified by a Customer Care Representative)
  • Improperly packaged  (see FAQ "How do I pack my return?" or refer to the Store Policy/Returns Policy brochure included in your order)   

Q. Do I have to pay the shipping to return my order?
A. At this time, unfortunately, we do not cover the shipping cost for the returned merchandise. The buyer is responsible for return shipping fees unless otherwise stated by a Customer Care representative. If you are exchanging your order, we will cover the cost of shipping the exchange.

Q. What postal service do I use to return my order?
A. You may use any postal carrier that you prefer. We only recommend that you obtain some form of tracking for you return (tracking #, signature confirmation, etc.), as we cannot be held responsible for non-receipt of the returned merchandise without proof of delivery. 

Q. How do I pack my order to return it?
A. You MUST use a shipping box for shoes, toys, eyewear, and watches. You MUST use a shipping bag or box for all apparel, and non-fragile items. DO NOT USE original shoe boxes or paper bags to return your merchandise. If the return is not properly package your return may be refused or a 20% restocking fee may be deducted from you refund.

Q. How long before I receive my refund?
A. Please allow a total of up to 7 business days to receive your refund. 1 – 2 business days for us to process and refund the return and 3 – 5 business for Amazon or PayPal to disburse the refund amount to the method of payment used to make the purchase. If you do not receive your refund within this time please contact Amazon Buyer Support at 866-216-1072. 

ITEM CONDITION:
Once you have received approval for your return request, be sure that your return merchandise meets our “ITEM CONDITION” criteria:

For Shoes-
All pairs MUST be NEW and UNUSED, ONLY tried on.
All pairs MUST be returned with its original shoe box and any accessories such as, but not limited to Removable Cleats, Key Chains, Insoles, Shoe Bag, Product Information Card/Booklet, Extra Laces, Etc.

For Apparel and Backpacks/Cases/Bags/Sleeves-
All MUST be returned with its original Tags and Packaging Bag.

For Sunglasses, Eyeglasses and Toys-
All toys MUST be returned sealed/unopened.  
All sunglasses/eyeglasses and watches must be returned with its original case/sleeve, product information card/booklet, cloth, and any other accessories that come with it.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

Fit As Expected

Customer: Fit As Expected

Size Chart

USA Size Chart

Leave seller feedbackTell us what you think about this page