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Sole Place

We have been in business for more than 36 years and have been a member of the Amazon family for over 3 years. We have the hottest, newest, most exclusive products, as well as the oldies. We NEVER sell fakes, variants, b-grades, imitations.  
So rest assured and buy with confidence. 
ALL OUR MERCHANDISE IS 100% AUTHENTIC - GUARANTEED!

OUR RETURN POLICY
WE DO NOT ACCEPT INTERNATIONAL RETURNS
Customer satisfaction is our number one priority is as we are committed to providing our customers wit...
Sole Place

We have been in business for more than 36 years and have been a member of the Amazon family for over 3 years. We have the hottest, newest, most exclusive products, as well as the oldies. We NEVER sell fakes, variants, b-grades, imitations.  
So rest assured and buy with confidence. 
ALL OUR MERCHANDISE IS 100% AUTHENTIC - GUARANTEED!

OUR RETURN POLICY
WE DO NOT ACCEPT INTERNATIONAL RETURNS
Customer satisfaction is our number one priority is as we are committed to providing our customers with a superior level of service. If you are not satisfied with your order, for any reason, you have 45 days from the purchase date, to return the merchandise. The merchandise MUST be returned in its original condition, NEW/UNUSED/UNWORN/UNWASHED. You may request to return your order by contacting one of our Customer Care Representatives for an Authorization Code (RMA#)ALL returns MUST be authorized by one of our Customer Care Representatives or via our Returns site listed on your Order Invoice. 
Upon receipt of your order, carefully inspect the contents of your order for any physical defect(s) or shipping damage(s) or errors. If you believe you have received an incorrect, defective or damaged item, please contact us IMMEDIATELY via phone or email.
Manufacturer defects are covered under a 2 month warranty with our store. After 2 months, you will need to contact the manufacturer for return or replacement. Please note: Wear and tear is NOT considered a manufacturer defect.

Refunds will be issued to the original form of payment and will include only the product and tax amount. Items received as a gift will be refunded to the purchaser.
Returns WILL be denied if (or charged a restocking fee up to 50%) You will be contacted via email with your options: 
• The merchandise has been Worn, Used, and/or Washed
• The merchandise was shipped using improper packaging (please see “How NOT to return your merchandise” section)
We may charge a 20% Restocking Fee or Additional Shipping Fees if the product is returned to us:
• Without the original box and/or original tags, or accessories (laces, parts, components, key chains, insoles, shoe bag, etc.) 
• By the mail carriers as “Refused, Undeliverable, Moved, etc” (unless otherwise specified by a Customer Care Representative)
• Passed the 45-day Return Period (unless otherwise specified by a Customer Care Representative)
The buyer is responsible for the return shipping costs (If you are making an exchange, we will cover the cost of shipping the exchange item). You may use any postal carrier that you prefer. Be sure to obtain some form of tracking for you return package (tracking #, signature confirmation, etc.), as we cannot be held responsible for non-receipt of the returned merchandise without proof of delivery.

Additional Important Information:
For Health Reasons, We DO NOT accept returns of the following:
Hats
Wigs
Make Up
Lingerie
Undergarments
Costumes


***For Holiday Returns, any purchases made in November can be returned up to February 1st and purchases made in December can be returned up to February 1st or 45 days from the purchase date, whichever is later. PLEASE NOTE, when returning during our Seasonal FREE SHIPPING OFFER, a deduction will be taken from your refund amount.  If your order total is $20 and under, $5 will be deducted from you refund amount. If your order total is between $21 and $60 , $8 will be deducted and if your order total is $60+,  then $10 will be deducted.***

**If you have ANY issues regarding your order, please see our Frequently Asked Questions (FAQ) Section, or contact us via email/phone**

Customer Care contact info:
Ph#: 855-282-8845
Email: you can email us using the "Contact Seller" option on your order in your Amazon account or send a direct email to our email address listed on your Order Invoice.
Office Hours:
  • Monday – Fri 11:00 AM - 6:00 PM Eastern Time (Holiday Season Monday - Friday 11:00 AM to 8:00 PM EST)
  • Saturdays – 11:00 AM - 4:00 PM Eastern Time (Holiday Season Monday - Friday 11:00 AM – 6:00 PM EST)
  • Closed Sundays and Major US Holidays

**Purchases made between November 1st and December 31st are considered Holiday Season Purchases. Our closing hours will be extended by 2 hours during the Holiday Purchasing Season.**

Thank you for choosing to shop with us. Please come again soon!
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Customer Service Phone: 855-282-8845
30 days90 days12 monthsLifetime
Positive 92% 91% 92% 93%
Neutral 2% 2% 2% 2%
Negative 6% 7% 6% 5%
Count4971,7497,68537,607

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.




Sole Place Shipping Rates



Listed below are shipping details for Sole Place, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

Shipping rates for all products (excluding Books, Music, Video and DVD)
 
Standard
Expedited
Two-Day
One-Day
Continental US Street ETA 3 - 5 business days 1 - 3 business days 2 business days 24 hours
  per Item $9.95 $29.99 $39.99 $49.99
  per Weight (lbs) $0.00 $0.00 $0.00 $0.00
  per Shipment $0.00 $0.00 $0.00 $0.00
Continental US PO Box ETA 3 - 5 business days 1 - 3 business days --- ---
  per Item $12.95 $29.95 --- ---
  per Weight (lbs) $0.00 $0.00 --- ---
  per Shipment $0.00 $0.00 --- ---
Alaska and Hawaii Street ETA 3 - 7 business days 1 - 3 business days --- ---
  per Item $19.95 $39.95 --- ---
  per Weight (lbs) $0.00 $0.00 --- ---
  per Shipment $0.00 $0.00 --- ---
Alaska and Hawaii PO Box ETA 3 - 7 business days 1 - 3 business days --- ---
  per Item $19.95 $39.95 --- ---
  per Weight (lbs) $0.00 $0.00 --- ---
  per Shipment $0.00 $0.00 --- ---
US Protectorates Street ETA 4 - 8 business days 2 - 4 business days --- ---
  per Item $29.95 $39.95 --- ---
  per Weight (lbs) $0.00 $0.00 --- ---
  per Shipment $0.00 $0.00 --- ---
US Protectorates PO Box ETA 4 - 8 business days 2 - 4 business days --- ---
  per Item $29.95 $39.95 --- ---
  per Weight (lbs) $0.00 $0.00 --- ---
  per Shipment $0.00 $0.00 --- ---
APO/FPO Street ETA 18 - 32 business days 8 - 16 business days --- ---
  per Item $14.95 $29.95 --- ---
  per Weight (lbs) $0.00 $0.00 --- ---
  per Shipment $0.00 $0.00 --- ---
APO/FPO PO Box ETA 18 - 32 business days 8 - 16 business days --- ---
  per Item $14.95 $29.95 --- ---
  per Weight (lbs) $0.00 $0.00 --- ---
  per Shipment $0.00 $0.00 --- ---
Canada ETA 5 - 10 business days --- --- ---
  per Item $34.95 --- --- ---
  per Weight (lbs) $0.00 --- --- ---
  per Shipment $0.00 --- --- ---
Europe ETA 10 - 20 business days --- --- ---
  per Item $49.95 --- --- ---
  per Weight (lbs) $0.00 --- --- ---
  per Shipment $0.00 --- --- ---
Asia ETA 10 - 16 business days 2 - 5 business days --- ---
  per Item $54.95 $89.95 --- ---
  per Weight (lbs) $0.00 $0.00 --- ---
  per Shipment $0.00 $0.00 --- ---
Outside US, Eur., CA, Asia ETA 10 - 20 business days 2 - 5 business days --- ---
  per Item $69.95 $79.95 --- ---
  per Weight (lbs) $0.00 $0.00 --- ---
  per Shipment $0.00 $0.00 --- ---


* Shipping Rates for Books, Music, Video and DVD
Domestic Standard
4 - 14 business days
Faster Domestic Standard
3 - 5 business days**
Domestic Expedited
2 - 6 business days
Faster Domestic Expedited
1 - 3 business days**
Two Day
2 business days
One Day
24 hours
International Standard
21 - 42 business days
International Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
**  Available for selected items.
   Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

Region Key
Continental US Continental US states not including Alaska and Hawaii
Alaska and Hawaii Alaska and Hawaii
US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
APO/FPO Army Post Office and Fleet Post Office
Canada Canada
Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
Outside US, Eur., CA, Asia Argentina, Brazil, Costa Rica, Israel, Mexico, South Africa, Saudi Arabia

Shipping Policies

Our Shipping Policy

All orders are shipped on Business Days Only.
There are NO weekend Shipment Pick-Ups, meaning, expedited orders orders placed on either a Friday, Saturday, or Sunday will NOT be shipped until the next available Business Day.

The BUYER is responsible for shipping fees pertaining to:
Re-routed Deliveries
Return to Sender packages
Custom Fees/Taxes/Duties
Returned Orders

PLEASE NOTE: We do not control the transit route and/or delivery date changes or Custom Processing Delays

Shipping Methods/Couriers

For Domestic Orders we only use:
USPS - First Class, Priority, Express
FedEx - Ground, 2nd Day, Express Saver, Standard Overnight
UPS - Ground, Express

For International Orders we only use:
USPS Priority International
USPS Express International

**For special Shipping method requests such as, but not limited to: Parcel Insurance, Signature Confirmation, Delivery Instructions, etc...; please call our Customer Care Dept**

Our, Not Amazon's, Estimated Shipping and Delivery Timetable (Standard/Expedited Orders):

For Domestic Orders (Continental US, Alaska, Hawaii, Puerto Rico)
**Shipping is "Processing and Handling Time"
Standard   1 - 3 Business Days from the day the order was placed
Expedited  1 - 2 Business Days from the day the order was placed

**Delivery is from the date the order ships
Standard   3 - 7 Business Days from the day the order was shipped
Expedited  1 - 3 Business Days from the day the order was shipped

For International Orders (Canada, Europe, Asia & Outside the US/EUR/CA/Asia)
**Shipping is the processing and handling time"
Standard   1 - 3 Business Days from the day the order was placed
Expedited  1 - 2 Business Days from the day the order was placed

**Standard Delivery is from the date the order ships
Canada takes 5 - 10 Business days
Europe takes 10 - 20 Business days
Asia takes 10 - 16 Business days
Outside the US, Eur, CA, Asia takes 10 - 20 Business days

**Expedited Delivery is from the date the order ships
Canada takes 4 - 7 Business days
Europe takes 5 - 15 Business days
Asia takes 5 - 15 Business days
Outside the US, Eur, CA, Asia takes 5 - 15 Business days


Privacy and Security

Privacy Policy

We do not share or sell your personal information with anyone!!


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from Sole Place through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Sole Place may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Sole Place through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

FREQUENTLY ASKED QUESTIONS

Q. When will my order ship? 
A. Standard Orders are shipped within 1 - 3 business days from the purchase date, and Expedited Orders are are shipped within 1 - 2 business days from the purchase date. Please note all orders ship on business days ONLY. Any orders placed on Friday, Saturday or Sunday, will ship on the next available business day.

Q. What if FedEx, USPS, etc. does not deliver in my area?
A. Please be sure to contact us immediately so we can make other shipping arrangements for your order prior to shipping. Once the order has shipped we will only be able to recall the package or redirect the package to another location at the cost of the buyer. (see our "Shipping Policies" for more information)

Q. How do I return my order?
AIf you are not satisfied with your order, for any reason, you have 45 days from the purchase date, to return the merchandise. You may request to return your order by contacting one of our Customer Care Representatives for an Authorization Code (RMA#) or visiting our returns website listed on your Order Invoice.ALL MERCHANDISE MUST BE RETURNED IN ITS ORIGINAL CONDITION NEW/UNUSED/UNWORN/UNWASHED.  
Please refer to your brochure's "Returning your order" or the FAQ "Item Condition".

**For Holiday Returns, any purchases made in November can be returned up to January 31st and purchases made in December can be returned up to March 2nd.**
** For International Exchanges, the buyer is responsible for all shipping fees.

Q. What do I do if my order is Wrong, Missing, Incomplete, or Damaged?
A. 
  • If you only received only part of your order, please check your Order Invoice for notes regarding a partial shipment. If there is no indication that part of your order was not shipped, then please contact us IMMEDIATELY so we may investigate the matter further.
  • If you have not received your order, please check the tracking # of your shipment specific details regarding your order. If the order shows “Delivered”, but you do not have the package, contact us IMMEDIATELY so we may begin an investigation.
  • If you received your order with any physical defects or shipping damage, please take photos of the damage(s) and have them ready to be emailed, and then contact us IMMEDIATELY.
**Please Note: Manufacturer defects such as excessive factory glue, faulty craftsmanship, etc., may be returned directly to the Manufacturer within 1 years from the manufacture date. This date can be found on the label located inside of the merchandise (on the collar, inside the shoe, etc.). We recommend this option if the merchandise in question has already been used/worn. ** 

Q. I received approval to return my merchandise, why was it denied and sent back to me?
A. Returns WILL be denied if: 
  • The merchandise has been Worn, Used, and/or Washed
  • The merchandise was shipped using improper packaging (see FAQ "How do I pack my return?" or refer to the Store Policy/Returns Policy brochure included in your order) 

Q. Why didn't I receive my full refund?
A. We may charge a 20% Restocking Fee or Additional Shipping Fees if the product is returned to us: 
  • Without the original box and/or original tags, or accessories (laces, parts, components, key chains, insoles, shoe bag, etc.)
  • By the mail carriers as “Refused, Undeliverable, Moved, etc” (unless otherwise specified by a Customer Care Representative)
  • Without a return authorization
  • Passed the 45-day Return Period (unless otherwise specified by a Customer Care Representative)
  • Improperly packaged  (see FAQ "How do I pack my return?" or refer to the Store Policy/Returns Policy brochure included in your order)   

Q. Do I have to pay the shipping to return my order?
A. At this time, unfortunately, we do not cover the shipping cost for the returned merchandise. The buyer is responsible for return shipping fees unless otherwise stated by a Customer Care representative. If you are exchanging your order, we will cover the cost of shipping the exchange.

Q. What postal service do I use to return my order?
A. You may use any postal carrier that you prefer. We only recommend that you obtain some form of tracking for you return (tracking #, signature confirmation, etc.), as we cannot be held responsible for non-receipt of the returned merchandise without proof of delivery. 

Q. How do I pack my order to return it?
A. You MUST use a shipping box for shoes, toys, eyewear, and watches. You MUST use a shipping bag or box for all apparel, and non-fragile items. DO NOT USE original shoe boxes or paper bags to return your merchandise. If the return is not properly package your return may be refused or a 20% restocking fee may be deducted from you refund.

Q. How long before I receive my refund?
A. Please allow a total of up to 7 business days to receive your refund. 1 – 2 business days for us to process and refund the return and 3 – 5 business for Amazon or PayPal to disburse the refund amount to the method of payment used to make the purchase. If you do not receive your refund within this time please contact Amazon Buyer Support at 866-216-1072. 

ITEM CONDITION:
Once you have received approval for your return request, be sure that your return merchandise meets our “ITEM CONDITION” criteria:

For Shoes-
All pairs MUST be NEW and UNUSED, ONLY tried on.
All pairs MUST be returned with its original shoe box and any accessories such as, but not limited to Removable Cleats, Key Chains, Insoles, Shoe Bag, Product Information Card/Booklet, Extra Laces, Etc.

For Apparel and Backpacks/Cases/Bags/Sleeves-
All MUST be returned with its original Tags and Packaging Bag.

For Sunglasses, Eyeglasses and Toys-
All toys MUST be returned sealed/unopened.  
All sunglasses/eyeglasses and watches must be returned with its original case/sleeve, product information card/booklet, cloth, and any other accessories that come with it.

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