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We are a family owned business proud of our mission is to provide outstanding service, the lowest allowable prices, and the widest selection of leading brands.As the Internet's leading source for specialty consumer products, we offer friendly customer service and same day shipping for most orders.
Have a question for ToySoup?
Customer Service Phone: 877-589-9117
30 days90 days12 monthsLifetime
Positive - - - 96%
Neutral - - - 2%
Negative - - - 2%

We gladly accept returns on any unopened item within 30 days of the order.  Please simply contact us with the list of item(s) you wish to return and we will email you an RMA with return instructions.

Any defective items are replaced free of charge.

Packages refused or returned due to incorrect address, will be refunded less total actual shipping fees.

Returned orders that shipped with free shipping will be refunded less actual shipping/handling fees.

For Bike Rack and Bike Trainer Returns:

  • Before returning an item, you must contact Bike Rack Shops to receive a Return Authorization (RA) Number:
    • To obtain an RA Number please call 1-877-367-4253. Our customer service representatives will be happy to assist you with the returns process.
    • Write the RA Number prominently on outside of carton, so it is easy to see.
    • Returns without a valid RA Number may result in delayed processing of your refund.
  • Any item that is returned to us more than 30 days from the original invoice date, or that has been installed, used, altered, or shows any signs of wear will be returned to the customer at the customer’s expense.
  • It is the customer’s responsibility to ensure that returns are adequately packaged, insured, and tracked. Both UPS and FedEx Ground Shipping meet these requirements.
  • Customer shipping costs are non-refundable. Shipping costs to return an item-including an item that qualified for a special free-shipping offer-are the customer’s responsibility.
  • A 15% repackaging/processing charge will be applied to the return of all merchandise deemed resalable.
  • Any item that is returned to us that has been installed, used, altered, or showing any signs of wear will be returned to the customer at the customer's expense.
  • Close-out items are not eligible for returns.
  • We will credit the payment method used with the item’s purchase price less shipping costs.We will gladly assist with warranty issues according to each manufacturers warranty guidelines.
For Wall Decor Returns:

If you have any questions regarding your wall decor return, please call one of our Customer Service specialists toll free at 877-589-9107

  • You must first contact us for a Return Authorization Number (RA#)
  • Clearly mark the RA# on the outside of the package
  • Items must be unused, undamaged, and we must still be able to sell them
  • We can not accept non-defective items that have been damaged
  • Be sure to send your item(s) back within 30 days of receiving the item(s)
  • Adequately package, insure, and track your return
  • We charge a 20% fee to cover the costs of re-stocking, re-packaging, and credit-card transaction fees
  • Shipping costs to you are non-refundable, and the cost to return the item is your responsibility

Unfortunately, we will not be able to refund items that do not meet the above conditions.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

ToySoup Shipping Rates

Shipping rates are automatically calculated based on the weight of the item(s) you order and the destination zip code.  Shipping rates are standard UPS rates.
Listed below are shipping details for ToySoup, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

Shipping rates for all products (excluding Books, Music, Video and DVD)
Continental US Street ETA 3 - 5 business days 1 - 3 business days 2 business days 24 hours
  per Item $0.00 $0.00 $0.00 $0.00
  per Weight (lbs) $0.75 $2.00 $7.50 $10.00
  per Shipment $6.40 $7.90 $21.99 $34.99
Continental US PO Box ETA 3 - 5 business days --- --- ---
  per Item $0.00 --- --- ---
  per Weight (lbs) $1.25 --- --- ---
  per Shipment $8.35 --- --- ---
Alaska and Hawaii Street ETA 3 - 7 business days 1 - 3 business days --- ---
  per Item $0.00 $0.00 --- ---
  per Weight (lbs) $2.00 $4.00 --- ---
  per Shipment $39.99 $50.99 --- ---
Alaska and Hawaii PO Box ETA 3 - 7 business days --- --- ---
  per Item $0.00 --- --- ---
  per Weight (lbs) $2.00 --- --- ---
  per Shipment $39.99 --- --- ---
US Protectorates Street ETA 4 - 8 business days --- --- ---
  per Item $0.00 --- --- ---
  per Weight (lbs) $1.25 --- --- ---
  per Shipment $39.99 --- --- ---
US Protectorates PO Box ETA 4 - 8 business days --- --- ---
  per Item $0.00 --- --- ---
  per Weight (lbs) $1.25 --- --- ---
  per Shipment $39.99 --- --- ---
APO/FPO Street ETA 18 - 32 business days --- --- ---
  per Item $0.00 --- --- ---
  per Weight (lbs) $1.25 --- --- ---
  per Shipment $15.99 --- --- ---
APO/FPO PO Box ETA 18 - 32 business days --- --- ---
  per Item $0.00 --- --- ---
  per Weight (lbs) $1.25 --- --- ---
  per Shipment $15.99 --- --- ---

* Shipping Rates for Books, Music, Video and DVD
Domestic Standard
4 - 14 business days
Faster Domestic Standard
3 - 5 business days**
Domestic Expedited
2 - 6 business days
Faster Domestic Expedited
1 - 3 business days**
Two Day
2 business days
One Day
24 hours
International Standard
21 - 42 business days
International Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50

* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
**  Available for selected items.
   Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from

Region Key
Continental US Continental US states not including Alaska and Hawaii
Alaska and Hawaii Alaska and Hawaii
US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
APO/FPO Army Post Office and Fleet Post Office
Canada Canada
Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
Outside US, Eur., CA, Asia Argentina, Brazil, Costa Rica, Israel, Mexico, South Africa, Saudi Arabia

Shipping Policies

Nearly all of our products are in stock and ready to ship. Most in-stock orders received by 4pm central time are shipped the same day. They will ship via UPS Ground, or via expedited services as selected by the customer for an additional charge.

Privacy and Security

Privacy Policy

We believe in safeguarding all customer information and do not share your information.  You will not be signed up on any email lists unless you specifically request it.

Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from ToySoup through the Site unless explicitly indicated as such in the ordering process. Items ordered from ToySoup may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from ToySoup through the Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

A-to-z Guarantee

Place your merchant order through the Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

Gift Wrap

We offer gift wrapping as an additional service to our customers. Purchases will be wrapped in vibrant orange paper with a hand-tied purple bow around them.

Gift Message

We gladly provide a printed gift message with any order.  Simply enter the message and we'll be sure to include it with your order.

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