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Items shipped from Best Buy purchased on Amazon.com can be returned within 30 days of receipt of shipment. Please refer to the Amazon.com Return Policy for more information.

 Items must be returned in the original manufacturer's packaging. We recommend that you keep the original packaging for 30 days before disposing of it.

Items shipped from Best Buy purchased on Amazon.com from March 1st to May 1st, are eligible for return through May 31st. 

 To return an item, please log into your Amazon account to begin the return process.

Here are the steps:

STEP 1: Go to your Orders on Amazon and select “return or replace items”.

STEP 2: Select “UPS Dropoff” and print the Return Mailing Label and Amazon Return Authorization Slip.

STEP 3: Items must be returned in the original manufacturer's packaging.

RETURNING TO BEST BUY STORE: Bring the item you wish to return and the Amazon Return Authorization Slip. Do not attach Return Mailing Label to the box.

RETURNING AT UPS LOCATION: Bring the item you wish to return, the Return Mailing Label and Amazon Return Authorization Slip.

 Once the product is received at our returns center, the return will be processed within 3-5 days and the refund will post to your statement within 1 billing cycle. 

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A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


Best Buy Shipping Rates

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

Orders $35 and up (after coupons and before taxes) ship right to your door for free. On qualifying items, free shipping will be noted on the product page and in your Cart, along with an estimated date of arrival.

We only ship to the 50 states and the District of Columbia. We do not ship to P.O. boxes.

Privacy and Security

Privacy Policy

For more information on Best Buy's privacy policy, see Best Buy's website.

Cancellation Policy

Best Buy is unable to cancel an order once we receive it from Amazon. You may return the product after it is delivered for a refund.  Please refer to the Amazon.com Return Policy for return policies and guidelines.


Tax Information

If you qualify for tax exemption, you must submit your paperwork to be reviewed within 30-days of purchase.

Can I get My Best Buy points and redeem My Best Buy certificates here?

Purchases made on Amazon are not eligible for getting My Best Buy points and My Best Buy certificates cannot be redeemed here.

Does the Best Buy Price Match policy apply?

No, Amazon orders do not qualify for a price match under the Best Buy price match policy. This includes not applying promotional pricing on previous purchases. 

Can I pick up my order at a Best Buy store?

No, products ordered on Amazon are not eligible for in-store pickup at Best Buy.

Can I use a Best Buy gift card to make a purchase on Amazon?

No, Best Buy gift cards may not be used on Amazon.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

TIPS TO KEEP YOUR TV DAMAGE-FREE

Your new TV is super amazing. It's also super fragile. Follow these helpful tips to get it home and set up safely.

  • Never lay your TV flat — especially in your vehicle.
  • Always use two people to carry or mount your TV.
  • When unpacking, follow the manufacturer's instructions.
  • Always use mounting hardware that fits your TV.
  • Don't pinch — when your fingers and thumb pinch the edge of the TV, the glass can break.

Cancellations

Best Buy is unable to cancel an order once we receive it from Amazon. You may return the product after it is delivered for a refund.  Please refer to the Amazon.com Return Policy for return policies and guidelines.


Trouble Shooting

If you are having trouble setting up your T.V. please contact us:

//tv.toshiba.com or call us at 1-855-527-2411.


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