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Grady's Hardware, Home & Beyond is owned and operated by Grady's Hardware, Inc. Grady's Hardware also owns and operates a independent hardware store which has been providing top notch customer service to the community of Monticello, Minnesota for over 40 years. We work with a variety of suppliers to provide a vast assortment of cost-completive, unique and hard to find products. Our top priority is to provide world-class customer service.


Our Address:
212 West Third St
PO Box 367
Monticello, MN 55...

Grady's Hardware, Home & Beyond is owned and operated by Grady's Hardware, Inc. Grady's Hardware also owns and operates a independent hardware store which has been providing top notch customer service to the community of Monticello, Minnesota for over 40 years. We work with a variety of suppliers to provide a vast assortment of cost-completive, unique and hard to find products. Our top priority is to provide world-class customer service.


Our Address:
212 West Third St
PO Box 367
Monticello, MN 55362  

Phone: 763-390-7052
Fax: 763-295-4540

Email: customerservice@gradyshardware.com

 

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Damaged, Wrong Item(s), and Defective Merchandise Policy
It is very important that you confirm the product is received undamaged, from shipment, and is the correct item. To do so, please examine the shipping box and all contents immediately upon receipt for any signs of damage, wrong item(s) or defective product(s). All claims must be initiated within 5 business days of delivery. Please e-mail us sowe can initiate the process.

Defective/damaged merchandise can ONLY be replaced. We cannot issue full refund for merchandise that arrives damaged, wrong item(s), or defective and you don't want the merchandise any longer. If merchandise arrives that is incorrect, defective, or damaged we will gladly replace it at NO charge to you (including return shipping charges) by issuing you a UPS Pre-Paid Label. The Pre-Paid label must be used for replacement of the same item that was damaged, incorrectly sent, or defective NOT for refund or replacement of a different item. If you want a refund for a received item regardless if it was received damaged, incorrectly, or defective you will have to follow our return policy stated below.

Return Policy for Refund
Notify us by e-mail of your desire to return for REFUND your purchase. We will issue you a return authorization number and email you our return address, Please do not return the item to the original address that it was shipped from. You can return items in only new condition within 30 days and we will refund your money or exchange the item subject to return policy below. No refunds or exchanges on items that packaging has been opened and cannot be resold as new. We will issue refunds for the product only. Items purchased originally with Free Shipping will have actual shipping charges deducted from the refund in addition to a 10% or $5 restocking fee, whichever is larger, on all merchandise returned. Furthermore, if any order is refused by the customer, return shipping charges will be charged to the customer.

Why Do We Charge A Restocking Fee? The Restocking Fee helps reduce the "lending library" effect where some people "buy" things just to try them with no intention of keeping the item. If we send the wrong item, as compared to our website listing, we will waive the restocking fee.

Customers will incur the expense for returning the item. We do not reimburse shipping charges. We do not  issue Pre-Paid Shipping Labels to return merchandise that is being sent back to us for a refund.

Usually there is no refunds or exchanges for items in the categories below. DEFECTIVE EQUIPMENT IS REPAIRED - NOT RETURNED!  Due to the nature of these products, on-site repair by the customer and/or taking the item to local service center might be required.  In most cases, defective/damaged/missing parts will be mailed to the customer to be repaired by the customer on-site by the manufacturer or by us. Please contact us for details

  • OUTDOOR EQUIPMENT AND POWER TOOLS
  • OUTDOOR LIVING AND FURNITURE
  • HEATERS AND COOLING SUPPLIES
  • BAR-A-QUES GRILLS
  • GAS-POWERED ITEMS
  • OVERSIZE ITEMS
  • ITEMS THAT REQURE SPECIAL DELIVERY

Contact this seller Phone:763-390-7052


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


Grady's Online Shipping Rates

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

No Responsibility To Sell Mispriced Products Or Services. Grady's Hardware shall have the right to refuse or cancel any orders placed for products and/or services listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors or shipping charges was miscalculated, Grady's Hardware shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Grady's Hardware shall issue a credit to your credit card account in the amount of the charge.

Order notification and confirmation policy
Your receipt of an electronic or other form of order notification or confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Grady's Hardware reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Privacy and Security

Privacy Policy

Grady's Online values the privacy of your personal data.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from Grady's Online through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Grady's Online may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Grady's Online through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

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