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Very good service
By Yran Labrada on May 30, 2017.
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By John Springer on May 29, 2017.
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Very good service,fast delivery.
By AustinTX on May 29, 2017.
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Awesome service!
By Amazon Customer on May 29, 2017.
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By Darren Marshall on May 29, 2017.
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By template-rater on template-date.
Message from Amazon:
This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience.
By Electronic Express on template-response-date.
Message from Amazon:
This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience.
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| 30 days | 90 days | 12 months | Lifetime | |
|---|---|---|---|---|
| Positive | 97% | 99% | 98% | 94% |
| Neutral | 2% | 1% | 0% | 2% |
| Negative | 2% | 1% | 1% | 4% |
| Count | 326 | 1,076 | 4,453 | 75,580 |
Electronic Express is an authorized dealer for all products we sell and every product carries full USA manufacturer's warranty.
Return Policy
All purchases* (see below for exceptions) are returnable if unopened; within 30 days of delivery. Shipping costs are not refundable. Upon returning merchandise you will incur the full shipping amount even if you originally had free shipping or paid a promotional shipping price.
A minimum 15% restocking fee will be applied to any opened merchandise that is not defective. All merchandise must be returned in the original manufacturer's box with the UPC intact and the product serial number must match the serial number on the manufacturer's box.
*DirecTV / Installed Car Stereo / Satellite Radio - We do not accept returns on DirecTV or any installed car stereo products.
TV Return Policy:
We make every effort to prevent shipping damages. It Is Extremely Important You Inspect The Product For Damages Before The Driver Leaves. If your TV appears damaged you should refuse it. Once you sign for it or open the box you cannot claim in-transit damage.
If the shipping company has left and you realize that your package is damaged, immediately contact customer service at (888)-257-7500
Damaged claims after 24 hours from date of delivery will not be accepted.
TV's up to and including 42" that are sealed in the original manufacturer box (never opened) may be returned within 30 days for a refund. You will receive the purchase price less shipping charges (Items that qualified for free shipping that are being returned will have our standard shipping charges deducted from the refund or credit.) You must insure the product when you ship it back to cover possible damages that may occur during transit. Return shipments must be double boxed or additional charges may apply. Any free offers that you received along with this purchase must be returned. A fee will be charged for any items that were not returned.
All TV's up to and including 42" (including defectives) are refund only, no exchanges will be offered.
TV's over 42" cannot be returned. In the unlikely event a TV is defective the warranty is to be handled thru the manufacturer. When your TV is delivered please inspect the TV for any obvious damage. A broken or damaged outer box is a first sign that your TV may have been damaged in transit. Open the box immediately and inspect your TV. If the TV is damaged, have the driver note it on the delivery document and contact us immediately to report the damage and file a claim.
Defective Returns
For the convenience of our valued customers we offer an easy to follow return policy for defective items. Eligible defective products** may be returned for an exchange within 30 days from date of delivery, except for televisions which are refund only.
Defective products must be returned in the original box with all packaged materials including any and all promotional materials shipped with product. THE UPC LABEL MUST BE INTACT and THE SERIAL NUMBER ON THE PRODUCT MUST MATCH THE SERIAL NUMBER ON THE ORIGINAL BOX. The original product must be returned no later than 10 days from the receipt of your return authorization number. Any merchandise that does not have a return authorization number will be refused.
Electronic Express reserves the right to test defective returns and impose a minimum 15% restocking fee if the customer misrepresents the condition of the product.
Any return that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product.
**The following products are not covered under our 30 day defective return policy and will be covered exclusively by the manufacturers' warranty:
All televisions Larger than 42", Appliances, cellular phones, Video Games & Video Game Consoles, car audio products, car stereo installation parts, satellite products (DirecTV, Sirius, XM) and HDTV Receivers. Televisions 42" and larger will be serviced by an authorized service center and if they cannot be repaired they will be replaced for the same model only by the manufacturer.
Damaged Returns
We make every effort to prevent shipping damages. If your package appears damaged upon receipt simply refuse the shipment. If the shipping company has left and you realize that your package is damaged, immediately contact customer service at (888)-257-7500.
Please note that due to the time constraints to file a shipping damage or loss claim, all shortages, missing or damaged items must be reported within 24 hours of receipt of the product.
Refusing Undamaged Packages
In the event that you refuse your package, with the exception of damaged shipments, you will incur the full shipping price. If you ordered a product with promotional shipping, you will still incur the full shipping price upon refusing the package.
Price Match
Electronic Express does not price-match with other retailers for products sold on Amazon.com.
Contact this seller Phone:1-888-257-7500
To initiate a return, visit Amazon's Online Return Center to request a return authorization from the seller.
A-to-z Guarantee
Electronic Express Shipping Rates
All merchandise from Electronic Express is Brand New, Factory Sealed and comes with a full USA warranty. All orders are trackable online. Tracking details will be emailed automatically once the order has left our warehouse.
Most orders ship via FedEx. Smaller shipments may ship via USPS, depending on weight & delivery location. Large TVs & Appliances are shipped via FedEx Freight. Shipping is to curbside only. Freight shipments typically arrive within 5-7 business days. Delivery window will be coordinated with customer after order has been placed.
We only ship to the 48 contiguous states. Shipping is not available to Alaska, Hawaii, PO Boxes, or APO/FPO locations.
Sales Tax is collected for Tennessee orders only.Price Guarantees are not available for Electronic Express products sold via Amazon.
Shipping rates depend on the selected shipping speed and weight/size of the items.
To determine the applicable shipping rate for items in your Cart:
- Select Proceed to Checkout
- Select or add your shipping address
- Select a shipping speed and select Continue
- Select a payment method and select Continue
The total shipping & handling cost will be listed under Order Summary
Shipping Policies
TV Policy
Every television we sell carries full manufacturer's warranty. If you are experiencing technical problems (Any Defective Issues) with your television, please contact an authorized repair center. To locate the most convenient authorized service center in your area, please check your owner's manual or contact the manufacturer.
In the unlikely event that any television, 20" or larger, is damaged upon arrival, it is the customer's responsibility to initiate the claim process with the freight carrier.
Privacy and Security
Amazon knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. By visiting Amazon.com, you are accepting the practices described in Amazon.com's Privacy Policy. In addition, we want you to be aware that Amazon.com will provide Electronic Express with information related to your transactions involving their products (including, for example, your name, address, products you purchase, and transaction amount), and that such information will be subject to Electronic Express's Privacy Policy.
Privacy Policy
Electronic Express values the privacy of your personal data.
For more information see Amazon.com's Privacy Policy.
Tax Information
Sales Tax is collected for Tennessee orders only.
For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.
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