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We are an online retailer specialized in consumer electronics. We source our products from factories that we have done business for a long time. Quality is never compromised for cheaper cost. Every product we sell follows the original manufacturers' warranty offers.

We understand that it is hard enough to shop online because you won't be able to touch or see the products before making the purchase. Hence, we always try our best to select the best products for you with the lowest prices and highe...

We are an online retailer specialized in consumer electronics. We source our products from factories that we have done business for a long time. Quality is never compromised for cheaper cost. Every product we sell follows the original manufacturers' warranty offers.

We understand that it is hard enough to shop online because you won't be able to touch or see the products before making the purchase. Hence, we always try our best to select the best products for you with the lowest prices and highest quality possible. 

Your satisfaction is critical to us. Please don't hesitate to contact us should you have any questions or concerns about our products or your orders. Our customer friendly tech surport and return policy tie in with Amazon's A-Z guarantee makes our store the best place to shop online. Please be assured that you will receive the best service and products possible. 

All our products are shipped from our warehouse in Boise, ID or Amazon's warehouses via FBA. We are a long term business and you can be confident that we will always be here for you whenever you have any questions or concerns about your order. 

We sell products in several countries, including but not limited to USA, China, Hong Kong, Germany, Canada and UK. Please come to visit us again and we will show you the best product, lowest price and most memorable service.

Thank you

Bear Motion

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For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.




Pro Ebiz Shipping Rates



Listed below are shipping details for Pro Ebiz, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

Shipping rates for all products (excluding Books, Music, Video and DVD)
 
Standard
Continental US Street ETA 3 - 5 business days
  per Item $0.00
  per Weight (lbs) $1.00
  per Shipment $4.49
Continental US PO Box ETA 3 - 5 business days
  per Item $0.00
  per Weight (lbs) $1.00
  per Shipment $4.49
Alaska and Hawaii Street ETA 3 - 7 business days
  per Item $0.00
  per Weight (lbs) $1.00
  per Shipment $4.49
Alaska and Hawaii PO Box ETA 3 - 7 business days
  per Item $0.00
  per Weight (lbs) $1.00
  per Shipment $4.49
US Protectorates Street ETA 4 - 8 business days
  per Item $0.00
  per Weight (lbs) $1.00
  per Shipment $4.49
US Protectorates PO Box ETA 4 - 8 business days
  per Item $0.00
  per Weight (lbs) $1.00
  per Shipment $4.49
APO/FPO Street ETA 18 - 32 business days
  per Item $0.00
  per Weight (lbs) $1.00
  per Shipment $4.49


* Shipping Rates for Books, Music, Video and DVD
Domestic Standard
4 - 14 business days
Faster Domestic Standard
3 - 5 business days**
Domestic Expedited
2 - 6 business days
Faster Domestic Expedited
1 - 3 business days**
Two Day
2 business days
One Day
24 hours
International Standard
21 - 42 business days
International Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
**  Available for selected items.
   Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

Region Key
Continental US Continental US states not including Alaska and Hawaii
Alaska and Hawaii Alaska and Hawaii
US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
APO/FPO Army Post Office and Fleet Post Office
Canada Canada
Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
Outside US, Eur., CA, Asia Argentina, Brazil, Costa Rica, Israel, Mexico, South Africa, Saudi Arabia

Shipping Policies

All items will be shipped within 2 business days after the order information and payment is received. We don't process orders during weekends or holidays. If you place an order on Friday, your order will be process and shipped prior to next Wednesday.

Sometimes, we will experience some out of stock situations while demand is high during the holiday season. In such cases, we will inform you by email within 24 hours from order completion. You will have the choise to cancel and recieve full refund or to wait for our next shipment that usually will be in less than a week.

All items with standard shipping method will be shipped via USPS first class mail and wrapped in bubble mailer. It usually takes 3 - 7 business days to deliver. However, delay up to 21 days might occur due to USPS delivery schedule. Tracking numbers are available upon request.

All items with expedited method will be shipped via USPS priority mail and boxed in priority mail box. It usually takes 2 - 3 days to deliver to most cities in the US. Again, delay might occur due to USPS delivery schedule. Tracking numbers are available upon requests.

After the Estimated Delivery Date
 If you order does not arrive by the estimated delivery date, it may be lost. All our orders are shipped with delivery and/or signature confirmation number. Please check this information if available and read through the following options:

 * Tracking information indicates the package has been delivered: Please check with your neighbors or family members. Packages are occasionally left with neighbors, a building/apartment manager, or are placed somewhere relatively safe such as your porch, garage, or even behind bushes.
 * Tracking information indicates the package is undeliverable: If the package is being returned to us, or if the address is incorrect, please contact us with correct address and we will reship it once it is returned to us.

 * No tracking information available: If you can't locate any tracking or delivery information about your package, please contact us via email. Please confirm the correct shipping address when writing to us about lost packages.
 Received something that is not up to your expectation

 If the item delivered to you is not what you expected in terms of quality or functionality, please contact us via email. Generally, we don't charge restocking fee as long as all items are in original condition. We normally don't refund shipping. In most cases, you will get 100% what you paid for the product.
 Received something that is broken or defective

 If you received something that is not functioning correctly, please contact us for assistance. We test every single item twice before we send to you. In most cases, we have found it is the operating errors that cause the problem. We will help you make it work.
 If the item is delivered defective, please don't panic. Please contact us for refund or replacement. We will take care of you very fairly and professionally.

Privacy and Security

Privacy Policy

Privacy Policy

Thank you for visiting our store. This privacy policy tells you how we use personal information collected through Amazon. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from Pro Ebiz through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Pro Ebiz may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Pro Ebiz through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


Most Common Questions 

Q: My CD that contains the driver is missing, where can I get a copy of the driver?
A: Please email us and tell us your order number. We will email you a link to download driver needed for your product.

Q: I can not find website for more information about the product. What can I do?
A: Our main market is in Germany and our website is currently in German only. We are working on the English version so that you may obtain product information there in the future. Meantime, please email us for your inquiry.

Q: I bought this item a few weeks ago and had never used. Now, I want to return it for a refund. How can I do this?
A: Please email us for return authorization. If the product is never used, we will issue you full refund of the product retail price. We will not charge you restocking fee as other retailers will and we don't refund shipping and handling. Return shipping cost is buyer's responsibility. If product has been used and/or is not in original condition, we will depreciation value once we receive the product.

Q: I bought a MP3/MP4 player from you. When I put my WMA or MP3 files on it, it shows file format error. Why is that? How can I fix it?

A: Please double check the music files you have are not DRM license protected. If they are, you will only be able to play on the computer that you purchased the music on. Windows Media Player will put DRM protection on the WMA files that you convert from a CD as well.

To solve this problem, purchase music from sites like Amazonmp3.com where all music files are DRM free and can play on most mp3 players out there. Or, you can use program like Realplayer to rip your CDs, which won't add DRM protection to the music files.

Q: I have questions that are not covered in the Q&A section. What can I do?
A: Please email us for any other questions that are not covered here.

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