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StainlessLUX, Inc.

StainlessLUX, Inc. - America's Quality Stainless Steel Houseware Specialist offers a wide selection of top quality stainless steel Bath Accessories, Tablewares, Barwares, Drinkwares, Servewares, Kitchenwares, Canisters and Planters for your home and office.  

We work hard to offer quality products and professional services to all our customers.  So we are thrilled to be ranked among the top of all Amazon sellerstwo years in a row for the 2009 and 2010 holiday seasons on the basis of net sales, a...
StainlessLUX, Inc. - America's Quality Stainless Steel Houseware Specialist offers a wide selection of top quality stainless steel Bath Accessories, Tablewares, Barwares, Drinkwares, Servewares, Kitchenwares, Canisters and Planters for your home and office.  

We work hard to offer quality products and professional services to all our customers.  So we are thrilled to be ranked among the top of all Amazon sellers two years in a row for the 2009 and 2010 holiday seasons on the basis of net sales, and received the highest marks 'A+' on our customer satisfaction.

Stainless steel housewares are truly elegant, durable, earth-friendly, low maintenance and have a great life-time value.  Each StainlessLUX brand product is thoughtfully created, beautifully crafted with excellent workmanship, using great quality, heavy gauge, strong and hygienic stainless steel.   Additionally, each product is carefully packaged with a re-usable, custom-made non-woven pouch - your assurance of receiving an authentic StainlessLUX product.

Everybody loves Stainless Steel!  Here are a few of our top sellers: Beer Mugs, Juicers, Bath Sets, Shower Curtain Hooks, Butter Dishes, Mortar & Pestle Sets, Oil Bottles, Tumblers, and Salt Servers, etc.  We have also expanded our selection of Wire Baskets, and Flower Vase, Pots and Planters.  Also, a whole new category of Tea Warmers, Candlesticks and Candle Holders are becoming more popular.  No matter what type of stainless steel housewares you are looking for, you would be pleased to shop with us here. We love to have you join our mailing list to receive latest product news and sales promotions.

StainlessLUX has sold its merchandise in all 50 states, Canada, United Kingdom, Puerto Rico, Columbia, Italy, Australia, New Zealand and beyond.

Free free to contact us via e-mail or call 925-271-7700 if you have any product questions or like to receive more product information.  We look forward to serving you in the near future.  Have a pleasant day!
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Customer Service Phone: 925-271-7700
30 days90 days12 monthsLifetime
Positive 80% 91% 97% 98%
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Negative 20% 7% 2% 1%
Count10442645,762

Contact this seller Phone:925-271-7700


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


StainlessLUX, Inc. Shipping Rates

Our products are sold through various online marketplaces and your purchased products are shipped either from a Amazon Fulfillment Center or from our Dublin, CA Headquarters.  Rates are based on the destination, type of shipping service, quantity and weight of the purchased item(s).  You will find the weight for each product listed on the product detail page. While ordering online, you will see the total shipping and handling cost during checkout prior to your order confirmation.

A) Fulfilled by Amazon
Products that are marked as "Sold by StainlessLUX, Inc. and Fulfilled by Amazon" would be eligible for Amazon's Super Saver Shipping and Prime Member Shipping, and rates are as follows:

- Standard Shipping for U.S. Delivery within 3 to 5 business days:
   * For orders less than $25, standard shipping rates is $4.99 per shipment + $0.59/lb per item
   * Free Standard Shipping for U.S. Delivery on orders of $25 or more (some restrictions apply)
   * Free Standard Shipping for Amazon Prime Members
- Two-Day Shipping for U.S. Delivery (except P.O. Boxes, APO, FPO, and DPO) within 2 business days:
   * $9.99 per shipment + $0.99/lb per item
   * Free Two-Day Shipping for Amazon Prime Members

- One-Day Shipping for U.S. Delivery  (except P.O. Boxes, APO, FPO, and DPO) within 1 business day:
   * $15.99 per shipment + $1.99/lb per item. With minimum $19.99 per shipment applies

B) Fulfilled Directly by StainlessLUX, Inc.
Standard shipping service is available from our Dublin, CA office on custom orders, wholesale orders, and a few selected products.  The shipping cost is $4.99 per US shipment + $0.59/lb per item for orders under $25.  And we are offering Free Standard Shipping for U.S. Delivery on orders of $25 or more.  This shipping promotion ends December 31, 2012. Generally, shipping and handling costs are nonrefundable.

Usually, goods are shipped within 1 to 3 business days upon confirmation of your order, and delivery is about 3 to 7 business days from shipping date, excluding weekends, common holidays and official company holidays.

Custom and international orders require a longer preparation, processing and delivery time. Contact our customer service via e-mail or call 925-271-7700 for more information.
 
StainlessLUX, Inc. shall not be responsible for delays beyond its control or beyond the control of its suppliers. Shipping dates are approximate and not guaranteed.

Tracking
For your online orders, you can easily view the shipment status on your order online via your account.  For phone, e-mail and other orders, you will be provided a FedEx tracker number, a USPS priority delivery confirmation number, or a UPS tracking number or alike in a shipping confirmation e-mail. You can then view your package status on the carrier's respective web site.

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

Our products are sold through various online marketplaces and your purchased products are shipped either from a Amazon Fulfillment Center or from our Dublin, CA Headquarters.  Rates are based on the destination, type of shipping service, quantity and weight of the purchased item(s).  You will find the weight for each product listed on the product detail page. While ordering online, you will see the total shipping and handling cost during checkout prior to your order confirmation.

A) Fulfilled by Amazon
Products that are marked as "Sold by StainlessLUX, Inc. and Fulfilled by Amazon" would be eligible for Amazon's Super Saver Shipping and Prime Member Shipping rates.

B) Fulfilled Directly by StainlessLUX, Inc.
Standard shipping service is available from our Dublin, CA office on custom orders, wholesale orders, and a few selected products.

Generally, shipping and handling costs are nonrefundable. Usually, goods are shipped within 1 to 3 business days upon confirmation of your order, and delivery is about 3 to 7 business days from shipping date, excluding weekends, common holidays and official company holidays.

Custom and international orders require a longer preparation, processing and delivery time. Contact our customer service via e-mail or at 925-271-7700 for more information.
 
StainlessLUX, Inc. shall not be responsible for delays beyond its control or beyond the control of its suppliers. Shipping dates are approximate and not guaranteed.

Tracking
For your online orders, you can easily view the shipment status on your order online via your account.  For phone, e-mail and other orders, you will be provided a FedEx tracker number, a USPS priority delivery confirmation number, or a UPS tracking number or alike in a shipping confirmation e-mail. You can then view your package status on the carrier's respective web site.

Product Availability
StainlessLUX, Inc. and its contracted fulfillment centers will ship all items subject to availability. If an item is out of stock, we will back-order the item unless requested otherwise. If you choose to receive only a complete shipment, please specify that when placing your order.

Shipping Contract
All items purchased from StainlessLUX are shipped pursuant to a shipping contract. The risk of loss and title for such items is passed to you upon our delivery of them to the carrier. You, the buyer, bear all risk of loss from the time the merchandise is loaded onto the common carrier for shipping to you regardless of whether StainlessLUX, Inc. pays the freight.

Products Damaged From Shipping
If you receive items that have been damaged in transit, please note the damage on all delivery receipts or freight bills, save all packaging materials (box, tape, filler, etc.) and call the carrier for an inspection report. Follow the carrier's instructions to ensure payment to you for your claim. Any damage to shipping and freight parcels must be noted at the time of delivery. Thanks!

Privacy and Security

Privacy Policy

Please Access /www.stainlesslux.com/Privacy.htm concerning StainlessLUX, Inc. Privacy Policy


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from StainlessLUX, Inc. through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from StainlessLUX, Inc. may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from StainlessLUX, Inc. through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

Materials Information, Product Safety, and Benefits

Q: Why choose stainless steel products over other materials?
A: Stainless steel products are durable, eco-friendly, hygienic, without toxins, and only require minimal maintenance. They are safe for serving foods and for use in the oven, refrigerator and freezer. With its great variety of shapes, finishes and textures, stainless steel presents many choices for the customer. Longer-lasting beauty, better value, and lower total costs than products made of other materials are hallmarks of stainless steel.

Q: Are StainlessLUX products safe for food and drink? Are they free of BPA, lead and toxins?
A: Yes, StainlessLUX products are safe for food and drink. They are made of the U.S. FDA-approved food-grade stainless steel. They also are free of toxins. They have no Bisphenol A (BPA), no phthalates, no mercury, no cadmium, and no lead. Stainless steel has a hygienic, nonporous surface that inhibits growth of bacteria, mold and mildew. The non-stainless material (Globalene 6331 - Polypropylene Homopolymer) used in our mug handles and bases also is safe for use in direct contact with food. Only materials of the highest quality and safety are procured and used in our fine StainlessLUX products.

Q: Are StainlessLUX products eco-friendly?
A: Yes, stainless steel is recycled more than paper or glass. Current stainless steel is about 90% recycled stainless steel, without degradation in quality. It is reusable and recyclable.  Because stainless steel is strong, durable and resists corrosion, its longer useful life means less waste and a smaller eco-footprint.

Q: I scratched my StainlessLUX piece. Is it still safe to use?
A: For a minor scratch, you can simply wash it clean and then continue to use it as usual. No metal particles should leach or get into your food because stainless steel naturally has a very thin, transparent layer on its surface that provides nonporous protection. Oxygen in the air or water activates this unique layer to repair lightly scratched or damaged surfaces. This self-healing feature makes stainless steel kitchenware food-safe and useful for many years.

Proper Use and Care

Q: How do I care for and clean my StainlessLUX products?
A: For best results, use a non-scratching pad and clean with a mild biodegradable detergent, baking soda or vinegar diluted in water. Then rinse in warm water and dry with a soft cloth. If you choose to use a dishwasher for convenience, keep in mind that chemicals in water combined with high heat can potentially cause wear and marks on its fine finish.

Q: How do I remove coffee and tea stains from my stainless steel mugs?
A: Removing mild coffee and tea stains can be as simple as mixing granulated sugar with drops of water, vinegar, or lemon juice and then rubbing away the stains. Additional cleaning tips are available on our product Web site.

Q: Why would rust appear on my stainless steel product?
A: Stainless steel products naturally have an invisible built-in shield to make them highly resistant to corrosion. If dirt, acid, or foreign particles are left to adhere to the stainless surface for an extended period of time, rust and damage to the stainless steel protective surface can occur. The good news is that the protective film can be restored after the rusty part is removed. You can clean off the rust by soaking the item in baking soda and then applying a paste of cream of tartar and lemon juice. For step-by-step instructions, visit our product Web site.
 
Purchase, Shipping, Exchange, Return and Warranty

Q: How do I purchase StainlessLUX brand products?
A: With an Internet connection, you can easily, conveniently and securely purchase StainlessLUX brand products from anywhere in the U.S. and Canada through our product web sites and Amazon online marketplaces.

You can complete any purchase on line through our secure checkout system, or you can simply e-mail us your purchase request (your contact information, SKU # and quantity) or call 1-925-271-7700. Our customer service representative will assist you in placing an order, checking availability and answering any additional product questions.

Q: What are your shipping rates?
A: While ordering on line, you will see the total shipping and handling cost during checkout prior to your order confirmation. Products that are marked as "Sold by StainlessLUX, Inc. and Fulfilled by Amazon" would be eligible for free Super Saver Shipping for U.S. delivery on orders of $35 or more (delivery ~5-8 days) and free 2-day shipping for Amazon Prime members.

Currently, we are also offering free standard shipping for U.S. delivery on orders of $35 or more on custom and other non-Amazon fulfilled retail consumer orders. This shipping promotion ends December 31st, 2015.

For purchases less than $35, rates are based on the destination, type of shipping service, quantity and weight of the purchased item(s). You will find the weight for each product listed on the product detail page. Visit our product Web site to see details and restrictions.

Q: How long does it take to ship your products?
A: Usually, your purchased goods will be shipped out within 1 to 3 business days upon confirmation of your order. Depending on the shipping service you select during the order process, the delivery time can vary. You can view your expected shipment dates on line for all Amazon-fulfilled StainlessLUX products.  Typically, all products are delivered within 2 to 7 business days from shipping date, excluding weekends, common holidays and official company holidays. Custom and international orders may take longer.

Q: My order has not arrived. How can I track it? What should I do if the package is lost?
A: For StainlessLUX products that are fulfilled through Amazon, you can track the shipment status via your Amazon account. If its status shows that it has been shipped, but you have not received the products within the expected arrival date, then please access the Amazon Returns Center and mark the reason for return as "I haven't received this item yet" so that you can receive a refund on your purchase. You also can contact the Amazon Fulfillment Center via this U.S. toll-free number 1-866-216-1072.

For tracking customized products that have been sent directly from StainlessLUX, please contact us via e-mail or 1-925-271-7700.

Q: What is the warranty period for StainlessLUX brand products?
A: All StainlessLUX products carry a limited one-year warranty from the date of purchase against any defects in material, construction and workmanship, under normal use. This excludes damage due to maltreatment, negligence, accident, improper usage, failure to follow instructions, wear and tear, and in-use scratches or abrasions. This warranty is valid for any registered original purchaser in the U.S.A. and Canada only. Your state laws may offer you additional consumer rights.

Q: How can I return a StainlessLUX product purchased through Amazon?
A: You have 30 days to return your unused items that were fulfilled by Amazon. The Amazon Return Center will allow you to print out a return label and will process the refund on your account.

Alternatively, you can return the product along with the original packing list directly to us (StainlessLUX, Inc. at 7043 Stagecoach Drive, Dublin CA 94568) within 30 days of your purchase. If you don't have the packing list, you need only mark your order number on the outside of the shipping carton. After we have received your returned item, we will issue a refund check to you.

Q: Where are StainlessLUX products manufactured?
A: Raw materials are from Taiwan, South Korea, China and Japan. Production and packaging of various lines of StainlessLUX products are done in China.  Some packaging and labeling work are done in the U.S.

Q: How do I exchange something? How do I report a problem?
A: If you believe an item is defective and still under warranty, please contact Customer Service via e-mail to initiate your request. Then, you send in your defective product to StainlessLUX, Inc. Service Department, 7043 Stagecoach Drive, Dublin, CA 94568-1776 along with your original order information or proof of purchase. After receiving your request, StainlessLUX will repair, replace or refund the purchase price excluding taxes, shipping charges, and handling fees. If a replacement product is sent, it will carry the remaining warranty of the original product. If an identical replacement product is no longer available for a defective product, StainlessLUX will offer a similar item currently in production or a full refund. Any custom products made to your specifications may not be returned nor exchanged. For further questions, contact Customer Service via e-mail or call 1-925-271-7700.

Q: How do I participate in your Go Green Pouch Exchange program?
A: Customers can mail in their StainlessLUX packaging pouches and receive a  small gift in return. Simply collect 10 or more StainlessLUX pouches, any size and any condition, and send your pouches back along with your name and e-mail address to: StainlessLUX, Inc. - Going Green, 7043 Stagecoach Drive, Dublin, CA 94568-1776.  This offer is valid through December 31, 2015.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

Gift Wrap

Simply Sincere Gift Services at a very reasonable cost. 

Make your gift pleasant and personal with the gift wrapping service. You can now select to gift-wrap one or all of your purchased items.  We will carefully package your gift with extra care and sincerity for your special someone.


Gift Message

Add a Personal Touch with Your Gift Message

Express your love, your gratitude, your friendship, or simply your thoughts with a few eloquent words and make someone feel extra special today!

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