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We get people who get outside—plain and simple. Backcountry began in 1996 with two guys and a stack of avalanche beacons in an apartment in Park City, Utah. Our roots were humble, but our vision was clear: to provide the best outdoor gear to connect people with their passions.

Today, we offer a broad selection of gear from premium outdoor brands, we back that gear with guaranteed returns, and our shipping is lightning-fast. Should you find yourself in need of guidance, our team of experienced a...

We get people who get outside—plain and simple. Backcountry began in 1996 with two guys and a stack of avalanche beacons in an apartment in Park City, Utah. Our roots were humble, but our vision was clear: to provide the best outdoor gear to connect people with their passions.

Today, we offer a broad selection of gear from premium outdoor brands, we back that gear with guaranteed returns, and our shipping is lightning-fast. Should you find yourself in need of guidance, our team of experienced and knowledgeable gearheads is available to answer your questions—24 hours a day, 7 days a week.

For questions regarding products, order delivery, or returns, please contact Backcountry:

  • Phone: (800) 409-4502
  • International: (801) 973-4553

For questions about a charge that's been made to your credit card, please contact Amazon.com.

For questions about how to place an order, please visit Amazon.com's Help department.

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100% Guaranteed Returns

We guarantee your total satisfaction and offer a world-class returns policy. New, unused gear can be returned at any time for a full refund. Used gear must be returned within 30 days of delivery for credit.

  • New, unused gear must be returned in the condition you received it and with the original box and/or packaging, including manufacturer tags where applicable.
  • We will not accept the return of gear, bikes, or bike frames damaged due negligence to abuse.

Please take the time to carefully package your returns. It is the responsibility of the customer to pay costs related to the repair of returned items damaged in shipping due to improper packaging.

Exchanges & Return Numbers (RMAs)

Sometimes you need to exchange a product for something else—it happens. Exchanges only require a few minutes and an RMA (Return Merchandise Authorization) number.

You can request an RMA from an order listed in your Amazon Order History—see the link titled ‘To initiate a return…‘ beneath our phone number.

The fastest way to exchange a product is to return your original purchase and place a new order at the same time. Immediately placing a new order ensures that you’ll get the new product quickly and that it won’t go out of stock while you wait. Just make an RMA, place a new order, and return your original item.

Returns Shipping

With a Prepaid Label

To make shipping a return even easier, we offer a flat-rate $6.99 UPS shipping label for eligible U.S. customers returning products not required to ship freight.* You’ll have the option to print this label after creating an RMA number for a return or exchange.

Print your label, tape it to the outside of your return package, and drop it off at a UPS store at your convenience. The $6.99 price for the label will be deducted from the refund or credits issued for the return of your new or used items.

*Products required to ship freight may include: kayaks, SUP boards, cargo boxes, car racks, indoor cycles, and more.

Without a Prepaid Label

To return products without a $6.99 UPS label:

  • Request an RMA from your Amazon Order History
  • Fill out the information requested on the sales receipt that arrived with your purchase. This receipt also serves as paperwork necessary for your return. Include the RMA and drop this receipt in your return package.
  • Write the RMA on the outside of your package.
  • Ship your return to this address:

Backcountry Returns Department

2607 South 3200 West, Suite A

West Valley City, UT 84119

 

It takes 3–5 business days to process a return after it arrives at our distribution center. You’ll receive an email confirmation when your return is received.

Phone: (800) 409-4502

International: (801) 973-4553

 

Your card will be credited upon receipt of the returned merchandise.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.



Backcountry Shipping Rates


Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shiping & handling cost will be listed under Order Summary

Shipping Policies

We provide free UPS Ground shipping on almost all orders over $50. 

Sorry, some restrictions apply:

  • Contiguous United States (Lower 48) only
  • Excludes Bulky & Freight items (i.e. bikes, kayaks, & car racks)
  • No PO Boxes

For domestic US shipments, we ship exclusively via UPS. We can ship either to your home or office. In fact, most folks prefer having us ship to their office, as there's always someone there to accept it.

We also ship free to all APO addresses. If you are shipping to an APO address and are not offered free shipping in the Shopping Cart, call us at (888) 276-7130 and we'll hook you up.

*AK and HI shipping options are limited to 2nd Day Air, Next Day Air, or USPS Priority Mail.

Due to contracts with the following brands, we are unable to ship any of their products outside the US. If you attempt to order one of these brands and have it shipped outside the US, we will contact you and cancel the order. However, it is OK to purchase any of these products with an international credit card and have the product shipped to a US address.

Bell, BH, BMC, Camelbak, Catlike, Castelli, CW-X, CycleOps, Deuter, Fox Racing, Fox Shox (except when assembled on bike), Garmin, Giro, GoPro, Ibis, Icebreaker, Leatte, Louis Garneau, Niner, Oakley, Open, Orbea, Pivot, POC, Polar, Ruffwear, Santa Cruz, Smith, Storck, Speedplay, Thule, Vans, Wilier, Yakima, Yeti (OK within USA, Mexico & Canada), Mavic (except when assembled on bike). 

Privacy and Security

Privacy Policy

Your Personal Information

Backcountry.com will not sell, loan, rent, lease, barter, or publish your personal information to a third party. All data that we keep on you is kept strictly for Backcountry.com business use to assist you in your current or future purchases or in analyzing sales trends. No customer data is stored on servers that are accessible to the Internet. All data is downloaded and deleted from our Web server many times a day.

Address Information

We collect visitors' contact information including but not limited to addresses,  phone numbers, and financial information. Information is gathered by Backcountry for the sole benefit of Backcountry. Contact information from the order form is used to send orders, information about our company, and promotional material from some of our partners to our customers. The customer's contact information is also used to get in touch with the customer when necessary. Users may opt-out of receiving future mailings.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from Backcountry through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Backcountry may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Backcountry through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

Ski Sizing By Backcountry

Skis: Size Wise

What you need to know when buying new planks!


Your ski size is largely determined by both your skiing ability and your preferred style of skiing. For example, an expert skier in Vermont will ski a far different ski than an expert in British Columbia. So take a look at our chart and explanations and find your perfect fit. Your weight also plays a large factor in finding the right ski. If you are either under or over average weight for your height consider downsizing or upsizing, respectively.


Skill Level Explanations

Pro: Excels on any terrain, on any snow condition. Enjoys high speeds.
Expert: Comfortable on any terrain and most snow conditions.
Intermediate: Comfortable on Blue trails, exploring Black trails.
Entry Level: Learning to ski Green and Blue trails.


Glossary of Technical Specifications

Tail:
Shape of the back of your ski, such as flat, raised, and twin.
Turn Radius: The distance it takes to make a turn measured in meters.
Core Material: The materials that comprise the center of the ski. Primarily tuned woods and composites to determine the flex of the skis.
Top Sheet: The laminate on the top of the ski. Contributes to weight, durability, and aesthetics of graphics
Base: The density of the material on the bottom of the board, the harder it is the faster you go.

Backcountry - Manufacturer's Watch Warranties

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