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CPO: America's Leading Online Tool Retailer

Founded in 2004, CPO is America’s leading online tool retailer. With over 45 online tool specialty stores, millions of professional and DIY (Do-It-Yourself) customers choose CPO for its wide selection of leading brands, great prices, and outstanding customer service. CPO is best known for its industry leading selection of factory reconditioned tools and equipment, which offer customers high quality tools at significantly discounted prices. CPO’s rapid...

CPO: America's Leading Online Tool Retailer

Founded in 2004, CPO is America’s leading online tool retailer. With over 45 online tool specialty stores, millions of professional and DIY (Do-It-Yourself) customers choose CPO for its wide selection of leading brands, great prices, and outstanding customer service. CPO is best known for its industry leading selection of factory reconditioned tools and equipment, which offer customers high quality tools at significantly discounted prices. CPO’s rapid growth has landed it on Inc. Magazine’s list of the Fastest Growing Private Companies in America for six years in a row.

CPO has shipped over 1 million orders to professional contractors, woodworkers, and handy homeowners who appreciate CPO's commitment to its customers. BizRate recognized CPO in its Circle of Excellence, acknowledging that CPO goes above and beyond the norm to provide exceptional service to its customers. For six years in a row CPO Commerce has been recognized by Inc. magazine as one of the fastest growing private companies in America.

CPO customers return again and again for:

1. Widest selection of products from trusted brands
2. Big savings on factory reconditioned and clearance items (with full warranties)
3. FAST SHIPPING! Most orders ship within 1 business day!
4. Unrivaled customer service - Available 7 Days a Week
5. Hassle free shopping experience
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Have a question for CPO Outlets?
Customer Service Phone: 800-714-0958
30 days90 days12 monthsLifetime
Positive 87% 88% 87% 92%
Neutral 3% 3% 3% 3%
Negative 10% 9% 10% 5%
Count3831,2047,73355,398
No Hassle Return Policy

At CPO, our number one goal is for you to be happy with your purchase, that’s why we offer a no-hassle, satisfaction guarantee for the products we sell. Regardless of why your purchase didn’t work out, we have a solution that covers you for the first thirty days on new items and sixty days on reconditioned items.

Change Your Mind?
   
Step #1: Call our Customer Care team at 800-714-0958 to request a Return Merchandise Authorization (RMA).
   
Step #2: Pack your item for return to our distribution center.
   
Step #3: Insure the package for your protection and return to:
           
            CPO Commerce, LLC
            60 Crestridge DR
            Suwanee, GA 30024
           
Exchange for a Different Item?
   
Step #1: Call our Customer Care team at 800-714-0958 to request a Return Merchandise Authorization (RMA).
   
Step #2: Pack your item for return to our distribution center.
   
Step #3: Insure the package for your protection and return to:
            
            CPO Commerce, LLC
            60 Crestridge DR
            Suwanee, GA 30024
           
Step #4: Place a new order with our Customer Care team and we’ll have your new item shipped.

Do You Believe Your Item is Defective?
   
Step #1: Call our Customer Care team at 800-714-0958 to request a Return Merchandise Authorization (RMA).
   
Step #2: Pack your item for return to our distribution center.
   
Step #3: We’ll send you a pre-paid shipping label to return your item.
   
Step #4: Hand your package to any UPS driver or take your package to a UPS store for free delivery back to our location.
  
Is Your Item Missing Parts?

Often times, we can send a replacement part for a missing or defective item. If you have a part that is missing or defective, please call us at 800-714-0958 and we’ll verify if a part can be ordered and sent directly to you.

The brands listed on the following link have requested that you contact them directly so that they may ask specific questions to ensure they are sending the correct part. We apologize for not being able to contact the manufacturer on your behalf to obtain replacement parts for these brands. For a list of all manufacturer phone number, go here: /www.cpooutlets.com/manufacture-phonenumbers/manufacture-phonenumbers,default,pg.html 

There are a few exceptions to the return instructions listed above. They are as follows:

Tankless Water Heaters – Once installed, you must contact the manufacturer and work with their technical support team BEFORE returning the water heater. Please have your tankless unit installed and powered while making this call.  If the manufacturer deems the item is defective, they will provide you with a verifiable case number that can be used to return the item. If they are able to troubleshoot the issue, they will not provide a case number. All installed and defective returns must have a verifiable case number provided before a credit or exchange can be administered by CPO.                                                                                                                               
Rheem                866-720-2076
Bosch Tankless  800-798-8169
Eco Smart          877-474-6473

Electrolux (Reconditioned Units) – Prior to contacting CPO for a return authorization, please call Electrolux directly and ask for a Return Incident Number. Unfortunately no reconditioned defective return can be accepted without an official Electrolux Incident Number.  Electrolux can be reached at 800-896-9756.

JPW Industries (Jet, Powermatic, Wilton) – Because of the cost involved in transporting many of these items, returns will only be approved for return after you contact the manufacturer directly and speak with their technical support department. If they are able to resolve the issue or have replacement parts sent, they will do so and they will not approve the item for return. If the item is deemed to be defective and not repairable, JPW Industries will work with us to arrange the return of the defective item.  JPW Industries can be reached at 800-274-6848.

Damaged Product and Freight (LTL) Shipments

Packaging -
Please retain all packaging materials until you are confident your item is in good working order. Should you need to return an item to CPO, all packaging materials including wood crates and large boxes must be included. If you have uncrated an item, you will be responsible for rebuilding that crate which might include the need to purchase and fasten new wood supports at your own expense.

Damaged Products -
Please inspect your delivery prior to signing the receipt from the carrier. Inspecting your delivery should include the outside packaging AND the contents of the package, as well.  Notes regarding possible damage should be written on the bill of lading prior to signing for any merchandise. If you sign for delivery without noting possible damage on the bill of lading, you will be responsible for filing a freight claim with the carrier and arranging for any repair or return of the damaged goods.

Suspect Damage -
On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate "Possible Freight Damage" on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is easily handled.

If after inspection you do find actual damage, please contact CPO immediately by phone so we can assist with repairing or replacing your damaged item. Please note that engine powered equipment that has been gassed or oiled must be taken to a service center for assistance (additional information listed above).

Obvious Damage -
If you notice obvious damage, please, do not sign for the delivery and follow these steps:   
  • Refuse Delivery - do not sign for the delivery
  • Call Us Immediately - freight claims are time sensitive and must be completed immediately   
  • Do Not Email - It is important that you call and speak with our Customer Care team; email should not be used to communicate a package that has been refused
Once we are notified of the damage, arrangements will be made to send a replacement.

Factory Shipped Items

Factory Shipped items may be subject to a 25% restocking fee, as these items are typically not stocked in our warehouse and have been shipped by the manufacturer.  If we are assessed a restocking fee, the cost associated with that fee will be deducted from your refund. Please contact CPO prior to purchase to learn if your product is eligible for this 25% restocking fee.

Important Information about Engine Powered Equipment (Gas and Oil):

Engine powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. Once a product has been gassed or oiled, it needs to be taken to an authorized service center for any repair or technical assistance which may be covered under warranty. Gassed and oiled product cannot be returned to CPO for exchange, credit, or refund.

CPO is unable to arrange transportation of gassed or oiled items to or from an authorized service center. We are also unable to arrange for a technician to come to your location for service.

Cost associated with transportation to a service center, or repair work outside of what’s covered under warranty, is at the sole expense of the customer and will not be reimbursed by CPO.
 
Frequently Asked Questions:
   
Only part of the tool needs to be replaced, do I need to send the entire item back?

Yes, to process your return properly, we need to have the complete item returned. For example, if your cordless drill driver’s battery is not charging we’ll need the drill driver, charger, battery, and case returned.

I paid for additional materials and installation costs for the item I purchased from CPO, will that money be refunded?

Unfortunately, we cannot reimburse customers for any costs associated with installations, additional materials, etc., when an item is returned or exchanged.

How are refunds issued?

Refunds are issued via the method of original payment excluding wire transfers. Returns are generally processed within 48 hours (Monday – Friday) of receipt in our building. However, you will be fully refunded in 3-5 business days after we receive and process your return.

I purchased my item more than 30 days ago, can it be returned?

We have no obligation to honor a return outside of our 30 day new, 60 day reconditioned no-hassle satisfaction guarantee. We strongly suggest you fully inspect and test your item upon arrival and contact us prior to the expiration of our return policy if your item is not operating as expected.  

My item is defective and it’s past the no-hassle satisfaction guarantee return window, what should I do?

We encourage you to test your product within 15 days of receipt so we can quickly remedy any mechanical problems. If you think your product is defective, don't worry.  In most cases, it's a simple issue that can be resolved over the phone. You may also contact the manufacturer's customer service departments. They have expert technicians standing by to help solve your issue. Please have your model number and serial number available for fastest service.If you test your product after the 30 (new) or 60 (reconditioned) day CPO guarantee period and find it to be defective, you will need to work with the manufacturer directly, under the product warranty, to get the issue resolved.  They will provide a remedy according to their own warranty.

My package is lost, what should I do?

Lost packages are usually located by the carrier and delivered. To avoid duplicate shipments, replacements will be sent after the claims process is complete. Although we are unable to expedite replacements, please be assured that we will work diligently with the carrier to resolve these matters in the most efficient way possible.  You must contact us within two weeks of the actual scheduled delivery, in order to guarantee that a lost claim with the carrier can be made.

I accidentally used the wrong address on my order. What should I do?

If a package is returned to CPO due to an incorrect shipping address provided by a customer, the customer will be responsible for any additional shipping costs or the return shipping cost, as well as the redelivery cost. CPO is not responsible for packages delivered incorrectly due to incorrect shipping information. If the item qualified for our "Free Shipping" promotion, it will not be valid due to the error on the customer's part, and the customer will be charged for all actual shipping costs. In some cases, we may be able to reroute the package to the correct address.  However, you will be responsible for the costs associated with rerouting the package.

How do I cancel my order?

Because we ship orders as quickly as possible, it may not be possible to stop your order from shipping.  Once your order is being prepared for shipment, we are not able to cancel your order.  You may contact our customer care department to receive a Return Authorization, if you decide you do not want to keep your order.  Please do not refuse the shipment, as all returns require a Return Merchandise Authorization.  Without this authorization, we cannot guarantee full refund.

Contact this seller Phone:800-714-0958


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


CPO Outlets Shipping Rates


Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

When will my item ship?

CPO Outlets will ship most items within 1 business day from the day that payment is verified (unless indicated otherwise on the product listing). Some items will run out of stock in our warehouse and will need to be shipped directly from the manufacturer, and this can take up to 5 business days to process.

Some items are shipped directly from the manufacturers and may take longer to process.  Please reference the shipping times on the product pages for more accurate processing times. 

A tracking number will be emailed to the buyer as soon as the item is shipped.

When will my item arrive?

The expected delivery time for packages differs depending on the location. In most cases packages will be delivered within 3-5 days of shipment for standard shipping.  Freight items will have a longer transit time and, in most cases, an appointment will need to be scheduled to arrange for the delivery.   

 Can I track the shipment of my order?

You will receive an email with a shipping confirmation and tracking number when your order leaves our facility.

Freight Delivery:

Depending on the size of your order, your item(s) may ship via a freight company. Freight deliveries require a delivery time to be scheduled and someone must be present at the time of delivery to inspect and sign for the merchandise.

If your order contains more than one item and one of the items must be shipped via freight then the remaining items may be palletized and shipped together.

Depending on the facilities available at the delivery address, a lift gate might be required. A lift gate is the device that lowers a product from the truck to ground level.  However, to ensure the best delivery service possible, CPO is providing lift gate service for all freight deliveries as an added benefit to our customers. 

Please note that lift gate service only ensures the product is removed from the truck. We recommend you have the additional help of two to four people to move the product to its desired location because drivers are not required to assist.

If you need additional assistance, please give our helpful sales representatives a call at 1-866-577-3014.

Do you ship to Canada?
Do you ship to PO Boxes?
Do you ship to APO/FPO addresses?
Do you ship to Hawaii or Alaska?

Unfortunately, AK, HI, APO/FPO, US Territory, and Canadian shipments cannot be processed at this time.

For security purposes, CPO Outlets DOES NOT ship to P.O. Boxes.

Do you ship internationally?

Unfortunately, CPO Outlets does not ship internationally at this time.

Privacy and Security

Privacy Policy



Tax Information

State laws require that sales tax be charged on all orders shipped to addresses within the states of California and Georgia.

What is your Money Back Guarantee?

If you’re not 100% satisfied with your CPO order, simply return it within 30 days of purchase and we’ll replace your item or give you a refund for the value of the product, no questions asked.

And because we’re so confident in the reconditioned products we sell, our satisfaction guarantee is valid for a full 60 days from time of purchase on all reconditioned items.

Please note that CPO’s Money Back Guarantee is for the amount of the merchandise ordered and does not cover any additional expenses related to installation, materials, etc. The customer is responsible for the return shipping costs unless an incorrect or defective product was shipped. Click here for more information on our return policy.


What is your cancellation policy?

You may cancel an order by calling 1-800-714-0958 between 9:00AM-9:00PM EST Monday-Friday. Cancellations may be processed as long as the order has not been transmitted to the warehouse for shipping. In most cases orders are transmitted to the warehouse within several hours of the order being placed.


What is a Factory Reconditioned product?

A Certified Factory Reconditioned product has been through a complete inspection by factory trained technicians at a Reconditioning Center. Genuine factory replacement parts have been installed by the technicians as necessary. The reconditioned product is guaranteed to meet all original specifications and to perform as new. The item may have minor cosmetic blemishes. Total customer satisfaction is backed up by a full warranty by a nationwide network of factory and authorized service centers.


When will my item ship?

CPO ships most orders received before 5PM ET (M-F) within 24 hours.* Orders received on Friday (after 5PM ET), Saturday or Sunday will be shipped on Monday.

Some heavy items may ship via freight carrier. Freight carrier delivery times vary.

*Certain items require 2-3 business days to ship. This is clearly indicated on the product pages and in the shopping cart for applicable items.


Do you ship to Canada? Do you ship to PO Boxes? Do you ship to APO/FPO addresses?

We do not ship to APO/FPO, US Territories, or Canada at this time. For security purposes, we DO NOT ship to P.O. Boxes.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

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