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1/21/2015 If you do not contact us that you did not receive your package within 8 Business Days after the expected date, you would need to contact your local Post Office to file a claim. Once you have filed a claim, please send a copy of that if you are requesting a reship or a refund.

Our Goal is to keep our customers beyond satisfied. If this is not the case, we would appreciate if you could give us a chance to address your concerns before leaving feedback. Please contact us through email by go...
1/21/2015 If you do not contact us that you did not receive your package within 8 Business Days after the expected date, you would need to contact your local Post Office to file a claim. Once you have filed a claim, please send a copy of that if you are requesting a reship or a refund.

Our Goal is to keep our customers beyond satisfied. If this is not the case, we would appreciate if you could give us a chance to address your concerns before leaving feedback. Please contact us through email by going to your account and clicking contact seller. We go out of our way to provide the best customer service, so please contact us first, you will be glad you did. 



*Our New Returns Address is for all orders :

Retrolife
148 South Road
Wurtsboro, NY 12790


We are very sorry but we do not accepts returns on opened and worn items such as lingerie, pantyhose, socks or costumes due to Department of Health Regulations. We do apologize for the inconvenience. 

All return requests must have a RMA form sent to us, after you send the email to customer service, we will send the form back to you. We will be ready to accommodate any order you ask and will provide excellent customer service to you, our pledge!
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A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more



Retrolife Shipping Rates

1/21/2015 If you do not contact us that you did not receive your package within 8 Business Days after the expected  date, you would need to contact your local Post Office to file a claim. Once you have filed a claim, please send a copy of that if you are requesting a reship or a refund.

Our Goal is to keep our customers beyond satisfied. If this is not the case, we would appreciate if you could give us a chance to address your concerns before leaving feedback. Please contact us through email by going to your account and clicking contact seller. We go out of our way to provide the best customer service, so please contact us first, you will be glad you did. 



*Our New Returns Address is for all orders :

Retrolife
148 South Road
Wurtsboro, NY 12790


We are very sorry but we do not accepts returns on opened and worn items such as lingerie, pantyhose, socks or costumes due to Department of Health Regulations. We do apologize for the inconvenience. 

All return requests must have a RMA form sent to us, after you send the email to customer service, we will send the form back to you. We will be ready to accommodate any order you ask and will provide excellent customer service to you, our pledge!

Listed below are shipping details for Retrolife, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

Shipping rates for all products (excluding Books, Music, Video and DVD)
 
Standard
Continental US Street ETA 3 - 5 business days
  per Item $0.00
  per Weight (lbs) $0.00
  per Shipment $0.00
Continental US PO Box ETA 3 - 5 business days
  per Item $0.00
  per Weight (lbs) $0.00
  per Shipment $0.00
Alaska and Hawaii Street ETA 3 - 7 business days
  per Item $0.00
  per Weight (lbs) $0.00
  per Shipment $0.00
Alaska and Hawaii PO Box ETA 3 - 7 business days
  per Item $0.00
  per Weight (lbs) $0.00
  per Shipment $0.00
US Protectorates Street ETA 4 - 8 business days
  per Item $0.00
  per Weight (lbs) $0.00
  per Shipment $0.00
US Protectorates PO Box ETA 4 - 8 business days
  per Item $0.00
  per Weight (lbs) $0.00
  per Shipment $0.00
APO/FPO Street ETA 18 - 32 business days
  per Item $0.00
  per Weight (lbs) $0.00
  per Shipment $0.00
APO/FPO PO Box ETA 18 - 32 business days
  per Item $0.00
  per Weight (lbs) $0.00
  per Shipment $0.00
Canada ETA 5 - 10 business days
  per Item $0.00
  per Weight (lbs) $0.00
  per Shipment $0.00
Europe ETA 10 - 20 business days
  per Item $0.00
  per Weight (lbs) $0.00
  per Shipment $0.00
Asia ETA 10 - 16 business days
  per Item $0.00
  per Weight (lbs) $0.00
  per Shipment $0.00
Outside US, Eur., CA, Asia ETA 10 - 20 business days
  per Item $0.00
  per Weight (lbs) $0.00
  per Shipment $0.00


* Shipping Rates for Books, Music, Video and DVD
Domestic Standard
4 - 14 business days
Faster Domestic Standard
3 - 5 business days**
Domestic Expedited
2 - 6 business days
Faster Domestic Expedited
1 - 3 business days**
Two Day
2 business days
One Day
24 hours
International Standard
21 - 42 business days
International Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
**  Available for selected items.
   Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

Region Key
Continental US Continental US states not including Alaska and Hawaii
Alaska and Hawaii Alaska and Hawaii
US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
APO/FPO Army Post Office and Fleet Post Office
Canada Canada
Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
Outside US, Eur., CA, Asia Argentina, Brazil, Costa Rica, Israel, Mexico, South Africa, Saudi Arabia

Shipping Policies

1/21/2015 If you do not contact us that you did not receive your package within 8 Business Days after the expected date, you would need to contact your local Post Office to file a claim. Once you have filed a claim, please send a copy of that if you are requesting a reship or a refund.

Our Goal is to keep our customers beyond satisfied. If this is not the case, we would appreciate if you could give us a chance to address your concerns before leaving feedback. Please contact us through email by going to your account and clicking contact seller. We go out of our way to provide the best customer service, so please contact us first, you will be glad you did. 



*Our New Returns Address is for all orders :

Retrolife
148 South Road
Wurtsboro, NY 12790


We are very sorry but we do not accepts returns on opened and worn items such as lingerie, pantyhose, socks or costumes due to Department of Health Regulations. We do apologize for the inconvenience. 

All return requests must have a RMA form sent to us, after you send the email to customer service, we will send the form back to you. We will be ready to accommodate any order you ask and will provide excellent customer service to you, our pledge!

Privacy and Security

Privacy Policy

Retrolife values the privacy of your personal data.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from Retrolife through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from Retrolife may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from Retrolife through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

1/21/2015 If you do not contact us that you did not receive your package within 8 Business Days after the expected date, you would need to contact your local Post Office to file a claim. Once you have filed a claim, please send a copy of that if you are requesting a reship or a refund.

Our Goal is to keep our customers beyond satisfied. If this is not the case, we would appreciate if you could give us a chance to address your concerns before leaving feedback. Please contact us through email by going to your account and clicking contact seller. We go out of our way to provide the best customer service, so please contact us first, you will be glad you did. 



*Our New Returns Address is for all orders :

Retrolife
148 South Road
Wurtsboro, NY 12790


We are very sorry but we do not accepts returns on opened and worn items such as lingerie, pantyhose, socks or costumes due to Department of Health Regulations. We do apologize for the inconvenience. 

All return requests must have a RMA form sent to us, after you send the email to customer service, we will send the form back to you. We will be ready to accommodate any order you ask and will provide excellent customer service to you, our pledge!

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

Halloween Guarantee 2013

Oct 16, 2013: Attention Halloween Shoppers: We are guaranteeing orders placed by Oct 18, 2013 to be delivered before Halloween. We do have a huge amount of customers purchasing products for Halloween so please understand. 

If you want to purchase halloween products after Oct 18, 2013, We would rather you purchase from another vendor, rather than be disappointed because we cannot guarantee your order will be delivered in time due to USPS traffic and normal processing time. Thanks for being a customer!


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