Past Generation Toys
Thank you for visiting Past Generation Toys! Good news, you are in the right place. Any seller can say they ship fast, pack orders well and have the best customer service... We'll let our feedback do the talking for us, opposed me just saying we do!
By Helen R. on December 7, 2016.
Fast and accurate
By Tamra Grosh on December 5, 2016.
Received very quickly
By Tina A. Romito on December 4, 2016.
Great item for a great price
By MaryEllen Graham on December 3, 2016.
Item was in perfect condition which is vital when it is given as a gift to a collector.
By Amazon Customer on December 2, 2016.
By template-rater on template-date.
Message from Amazon: This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience.
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Privacy and Security
We respect your privacy and appreciate your business. At NO time do we ever provide your account contact to any third party vendor, associate or service provider.
Your payment information is only shared with Amazon.com directly and at NO time is that information shared with Past Generation Toys. In short, we do have access to your credit card information so we have no way of sharing or mishandling it.
We post preOrders items to allow you to secure the items you want before they are available from the manufacturer's. Check out the preOrder section today!
Q - Do preOrder arrival dates change?
A - Yes, for many reason manufacturers may push out, move up, or even cancel an item.
Q - When will my credit card charged?
A - Within 1 to 30 days after you place your order.
Q - Will I be contacted before you charge my card?
A - We will notify you, through your Amazon listed email, that the order must be marked as "shipped" to avoid it being cancelled. We ask that if you want to cancel the order to respond within 48 hours. If you do not respond within 48 hours, we will take that as permission to preserve your order. You can cancel at any time for a full refund (see below).
Q - Why do you charge my credit card before you have the item in stock?
A - It is Amazon's policy that a preOrder is considered a standard order and must ship within 30 days.
Q - Why do you only have 30 days to ship?
A - Amazon authorizes your credit card immediately, and any order older than 30 days is canceled.
Q - What is a credit card authorization?
A - A credit card authorization (a.k.a authorization hold ) is the practice within the banking industry (not PGT) of authorizing electronic transactions done with a debit card or credit card and holding this balance as unavailable either until the merchant clears the transaction (also called settlement), or the hold "falls off."
Q - How is my card charged if you do not have the preOrder item?
A - To preserve the order we mark the order as "shipped". This triggers Amazon to charge your credit card thus not canceling the order. If the authorization "falls off" the order is cancelled by Amazon.
Q - Can I cancel my preOrder, even if you already charged my credit card?
A - Absolutely, you can request a refund at any time, before the order is shipped, and you will receive 100% of your funds returned back to your payment method.
Q - What if I still have questions?
A - You can email us through Amazon or you can call us at 1-877-507-4340.
Packaging condition and quality of the toy inside.
Gift Wrap and Gift Messaging
You can add a gift message when ordering items fulfilled by Amazon.com or selected Amazon Merchants. Gift message are limited to a maximum of 240 characters--about 10 lines of text. In your message, be sure to include who the gift is from and the name of the gift recipient. For items fulfilled by Amazon.com, you can also choose to use Amazon.com gift-wrapping designed exclusively for our customers, in which case we will print your message on a gift card. Otherwise, we'll include your message on the packing slip.