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By placing your order from RedCore Computer  on Amazon Market Place, you agree to RedCore Computer's Policies below, Amazon.com's privacy Policy and Amazon's conditions of use.

RedCore Computer's Pricing Policy:
- We recommend to do your own research before placing an order, so you can get the best deal around.
- Once you placed the order with us, you're paying us to do the research for you and to ship the item to you.
- Our listed price is firm. What you see listed on Amazon.com is how much you hav...

By placing your order from RedCore Computer  on Amazon Market Place, you agree to RedCore Computer's Policies below, Amazon.com's privacy Policy and Amazon's conditions of use.

RedCore Computer's Pricing Policy:
- We recommend to do your own research before placing an order, so you can get the best deal around.
- Once you placed the order with us, you're paying us to do the research for you and to ship the item to you.
- Our listed price is firm. What you see listed on Amazon.com is how much you have to pay, including the shipping charge.
- Whatever the price you paid for, it will not be refunded unless the order is canceled or if the order is returned for a refund.
- The price you paid for will cover Amazon commission & fees, our costs (rent, employees, shipping fees & material), our time to do get the item (research, buying, loading & unloading, unpacking, repacking), and our profit.
- Your payment will not be refunded only because after receiving the item, you found out that you can get it somewhere else for a lower price. We are not responsible to get you the best price, you are.

RedCore Computer's Return Policy:
- Opened video games, software, DVDs, and Blu-rays are not eligible for refund (media exchange only).
- Unlocked phones are not eligible for refund (exchange only).
- Software with visible license key on the outside of the packaging, is not eligible for refund (exchange only).
- Refurbished/Used products are not eligible for refund (exchange only).
- Opened consumable items, such as Printer Ink and Toner Cartridges, CD/DVD Media, Paper Products, etc, are not eligible for return (either for refund or exchange).
- We accept returns within 30 days from the date of purchase, either for a refund or replacement.
- Dead/Damaged On Arrival (DOA) items must be claimed within 72 hours of delivery date.
- Lost or non-receipt package must be claimed within 72 hours of delivery date.
- All returns must be sent within 14 business days after we approved your return request, or after our first response to your return request, whichever is sooner.
- All returns must be approved with an RMA. Please contact us to request for an RMA.
- In order to process your RMA in timely manner, you will have to provide the following information:
* Do you still have everything complete, including the retail box with UPC intact, just like how you received the whole package?
* Please provide the serial number of the unit.
* Is there any physical damage on the unit?
* Please provide more details on the defect, as much as possible, so we can identify the problem.
* Do you want to return it for a replacement or a refund?
- All returns are subject to a 20% restocking fee.
- Shipping charges are non-refundable. If an item comes with Free Shipping, when that product is returned for a refund, the shipping cost we paid for shipping the item to you will be deducted from the refund.
- All exchanged/returned merchandise must be in original packaging, including the retail packaging materials with UPC barcode intact, inserts and manuals, warranty cards (empty) and all original accessories.
- All returns must include a copy of Amazon.com order receipt.
- Serial number on the unit must match the serial number on the box, on the warranty card, as well as in our record.
- Customer is responsible for all return shipping charges.
- We are not responsible for loss or damage items in return transit.
- Brand new products come with manufacturer's warranty.
- Refurbished products come with manufacturer's warranty.
- If you have problem(s) with the item you received, please contact the manufacturer first. Most technical issues are able to be resolved over the phone or on a chat forum by the tech support.

RedCore Computer's Shipping Policy:
- We shipped all orders within 2 business days, a tracking number will be provided for each shipment.
- We do not ship to outside of US.
- Due to shipper's restrictions, some items don't ship to AK, HI, PR, GU, VI, APO/FPO, and PO Box.
- Delivery time frame is within 3-10 business days for standard shipping and within 2-5 business days for expedited shipping.
- 2nd Day and Next-Day air shipping only available for our Fulfillment By Amazon (FBA) listings.

RedCore Computer's Cancellation Policy:
- Amazon allows you to cancel order within 30 minutes after placing the order.
- After that 30min passed, the order will enter the shipping process and can no longer be canceled.
- After the package ships, the order can no longer be canceled.
- If you still don't want to keep the item, please just refuse the package when it arrives. We will process a refund for you when we receive it back.

RedCore Computer's Bulk Items Policy:
Bulk Items (including but not limited to items such as Air Conditioners, Televisions, Home Entertainment Systems, Refrigerators, etc) cannot be returned for refund or replacement. Buyers must carefully examine the box your bulk item ships in before signing for the package. Should you observe any damage to the shipping box, or if the wrong product was sent, you must refuse delivery while the shipping courier is still on the premises. If everything is satisfactory, an adult is required to sign the shipping courier's release form to complete delivery. By signing this release, you are acknowledging and agreeing to RedCore Computer 's policies, understanding that you cannot return the bulk item to RedCore Computer , and that the condition of the delivery meets your expectations.

There's no phone support provided at this time but we will respond to your emails within 1 business day. Our business hours:
Mo - Fri: 10am - 4pm
Sat - Sun: Closed
Federal Holidays: Closed

Please contact us if you have any question.

Thank you,
RedCore Computer

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For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

This item is Fulfilled by Amazon.com and ships based on Amazon.com Shipping Rates and Policies.

Privacy and Security

Privacy Policy

RedCore LLC values the privacy of your personal data.

All returns must include the following:

Original packaging (manufacturer's box, Styrofoam, plastic bags, etc.)
Original intact UPC barcode. Do not cut out the UPC code until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status.

Valid Return Merchandise Authorization (RMA) written on the shipping label.

Original packing slip. Do not mail or dispose of the packing slip until you have examined and tested the product to your satisfaction.

The return must be complete and include all accessories (transformers,antennas, remote controls, batteries, software disks, etc.)

Manufacturer documentation (manuals, warranty cards, registration information, etc.)

The RMA number must not be written on the original manufacturer's packaging or box. Please write the RMA number on the label used to return the item or the brown shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you at your cost and without credit approval.

Gift Wrap and Gift Messaging

You can add a gift message when ordering items fulfilled by Amazon.com or selected Amazon Merchants. Gift message are limited to a maximum of 240 characters--about 10 lines of text. In your message, be sure to include who the gift is from and the name of the gift recipient. For items fulfilled by Amazon.com, you can also choose to use Amazon.com gift-wrapping designed exclusively for our customers, in which case we will print your message on a gift card. Otherwise, we'll include your message on the packing slip.

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