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Katurran Gifts

Katurran Gifts

Unique Children's Gifts.Katurran is a family-owned, small business. It specializes in unique, educational toys, books and children's gifts - where most are made of natural or green materials and processes. All are wholly non-toxic, free of lead and other heavy chemicals. The vast majority are also free of BPA, phthalates, and PVC. They are designed in consultation with certified, child-development experts to stimulate your child's imagination and intelligence. The toys are fundam...

Katurran Gifts

Unique Children's Gifts. Katurran is a family-owned, small business. It specializes in unique, educational toys, books and children's gifts - where most are made of natural or green materials and processes. All are wholly non-toxic, free of lead and other heavy chemicals. The vast majority are also free of BPA, phthalates, and PVC. They are designed in consultation with certified, child-development experts to stimulate your child's imagination and intelligence. The toys are fundamentally good for child and planet.

Good Old-Fashioned Customer Service. Katurran prides itself in offering good old-fashioned attentive and caring customer service. Our staff are knowledgeable, pleasant, and detail-oriented. We work hard to earn your business everyday.

About the Name. The name Katurran is from a visually-stunning and lyrically-rich children's story, Katurran Odyssey, by screenwriter David Michael Wieger and Star Wars creature designer Terryl Whitlatch. The story chronicles a young lemur's epic journey in a fantastical, yet, natural world. In his travels, he conquers his fears - gaining trust, lasting friendship, and a place in mythical history.

Thank you for your support. We appreciate it very much.

 

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This item is Fulfilled by Amazon.com and ships based on Amazon.com Shipping Rates and Policies.

Privacy and Security

Privacy Policy

Privacy Policy

Katurran respects your privacy. We use the information you provide to fulfill your order and to communicate with you. We do not sell or rent your information to third parties. It stays in house.

FAQ

How do I contact you?
Contact us through the "Contact this seller" function provided by Amazon.

What are your shipping rates, delivery destinations, and schedules?
Please go to our Shipping / Handling Rates section for our rates, destinations, and schedules.

How do I track my order?
When your order is shipped you will receive an email confirmation of the shipment.

What are your tax charges?
Only orders that are shipped to Washington state pay applicable taxes.

When is my order processed and how long does it take to deliver?
Unless otherwise posted, your order is processed within 1 -2 business days of placing the order, often sooner. Your order is delivered within the estimated delivery schedule of the shipping options you've chosen. Orders may take longer to arrive due to inclement weather.

During the holiday season, we do our very best to ship items within 1 business day. However, please note that due to the high shipment volume, your order may take longer to arrive. Katurran cannot control 3rd-party carrier schedules. In which case, we recommend you order at least 10-12 business days from the desired arrival date, and to choose a shipping option that meets your schedule. If you are within 5 days of your desired arrvial during the holiday season, we recommend you choose USPS Priority (2-3 business days - likely, but not guaranteed) and FedEx 2nd Day (2 business days guaranteed).

What are the shipping options?
You will be presented with various shipping options at checkout, including options for express shipping.

What payment methods do you accept?
We accept most major credit cards.

When is my card charged?
Your card is charged when your order is ready for shipping, except in the case of backorders. If multi-itemed orders have to be split and shipped separately, more than one charge may appear on your statement. Please note that if your order needs to be cancelled, the time it takes to remove the pre-authorization depends on your credit card financial institution.

What is your return and exchange policy?
You have 30 days to return new, unopened packages from receiving your order for a full refund. The item(s) must have no signs of wear. All original packaging must be present and all tags must be attached. Your invoice must accompany your return to qualify. If these conditions are not met, then only partial credit is applicable. If the return is due to our error in processing the order, we will gladly cover the return shipping costs. If return is not due to our error, then you are responsible for shipping fees for returns and exchanges. For more information (opened items, post-30 day period, etc.), please read our full return policy.

Full Return Policy

You may return or exchange any item in its unopened, original condition and with its original packing slip within 30 days of delivery. We are happy to issue a full refund if your product meets this condition and you include the original packing slip. We'll also pay the return shipping costs if the return is a result of our error. If return is not due to our error, then you are responsible for shipping fees for returns and exchanges.

Since we cannot resell items that are used, opened or otherwise not new, we issue only partial refund of up to 50% of the purchase value. Valuation is at Katurran's sole discretion and based on the condition and timing of return. The packing slip serves as your receipt. It expedites the return or exchange process.

The following returns are subject to a 15% restocking fee:1) Buyer changes mind, buyer remorse, or price difference; 2) Buyer refuses delivery; or 3) Buyer returns an item, but it arrives to the seller damaged, defective, or materially different than what was originally shipped by the seller.

How long do I have to return or to make an exchange?
You may return or exchange any item in its original condition within 30 days of delivery. We are happy to issue a full refund, less shipping, if your product meets this condition and you include the original packing slip. The packing slip serves as your receipt. An electronic gift certificate will be issued for returns and exchanges without the original packing slip. Please note: If there are any obvious signs of use, no refund will be issued.

My order has not arrived? What do I do?
Your estimated delivery schedule and tracking information depend on the shipping option you chose at checkout. If you receive a tracking link, you can follow your order's shipment progress. If you are concerned about its arrival, please wait until the last day of the estimated delivery day before you call us to inquire as to its status. If your order has not arrived by then, please contact us through Amazon's "Contact this seller" function under the "Returns and Refunds" heading, and we will do our best to resolve the matter on your behalf.

Do you offer gift-wrapping?
Yes. Prices are prevailign prices as outlined by Amazon. If you choose this option, please allow for an additional day for shipment, especially during the holiday season.

Where are Katurran's Terms and Conditions?
Amazon-placed orders are governed jointly with Amazon's and Katurran's mutually agreeable terms and conditions.

What do you use my personal information for?
We use the information you provide about yourself when placing an order to complete that order and to correspond with you. We do not sell, share or rent this information. It stays in house.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

What are your cutoff shipping dates for the holiday season?
Holiday season delivery cutoffs are outlined by Amazon. In most cases, these are within 10 business days of the actual holiday.

What is your return and exchange policy during the holiday season?
Purchases made between Nov. 1 - Dec. 31 may be returned in their original, new condition by Jan. 31 of the following year.

Do the products from Katurran meet established safety US / European standards?
Yes, absolutely. In many cases, the toys meet or exceed both sets of standards.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

Gift Wrap and Gift Messaging

You can add a gift message when ordering items fulfilled by Amazon.com or selected Amazon Merchants. Gift message are limited to a maximum of 240 characters--about 10 lines of text. In your message, be sure to include who the gift is from and the name of the gift recipient. For items fulfilled by Amazon.com, you can also choose to use Amazon.com gift-wrapping designed exclusively for our customers, in which case we will print your message on a gift card. Otherwise, we'll include your message on the packing slip.

Learn more

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