At Quest Living we pride ourselves in using many innovative eco-friendly practices in the manufacturing and distrubtion of products to improve your life, your home, and your journey.

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Privacy and Security

Privacy Policy

We do not share your information with any other company for any reason.

Q: What is Amazon's phone number?
A: 1-866-216-1072

Q: Who do I contact with questions about my order?
A: If your order is coming from the Amazon warehouse (or arrived in an Amazon box), please call Amazon.

For all other questions, send us a message using the "Contact Seller" button next to your order.

Q: What if my package hasn't arrived?
A: Please contact us right away if you suspect a problem. If you suspect a problem, it is best to contact us immediately so we can try to track down the package.

Q: What happens if an item is lost or damaged during transit?
A: Don't worry - all our shipments are insured. And please don't get upset - roughly 1 in 300 packages (0.3%) gets damaged or lost by the Post Office. It's just a fact of life.

Please contact us right away, and we will send a replacement or help you get a refund.

Q: Who is at fault for delayed or lost packages?
A: We ship orders in reinforced packages, in approved USPS envelopes, with tracking and insurance. But sometimes USPS sorting machines will chew up or destroy a package. If this happens, please do not blame us or leave us negative feedback. Simply contact us immediately, and we will make it right.

Q: What causes shipping delays:
A: The most common problem with shipping delays are outdated addresses. Please log into your "My Account" page on and make sure your shipping address is accurate, has your apartment number, etc.

The second most common problem is address format problems. For example, often an address such as 1200 Maple requires additional vital information (Maple Dr, Maple Terr, Maple Cir, S Maple, N Maple, etc).

In 100% of these cases (without exception), customers tell us "I get mail here all the time! The address is correct" ... but when our staff calls the Post Office, 100% of time time they tell us "We're so glad you called! We have a whole basket of mail here that we're not sure where it goes!". To check the correct format of your address, please go to the USPS web site

The third most common problem is the post office forgetting to leave a pickup notice for you - chances are, if you're waiting for a package, they are holding it for you at your local post office.

Q: What is your return policy?
A: We have an unconditional 30-day return policy on most items. If you have a question about our return procedures on particular items (especially large or oversized items), please ask before ordering. 

If the reason for return is buyer's mistake, buyer's remorse, or you changed your mind, the buyer is responsible for return shipping. If for some reason you are unable to return the item or pay for return shipping, please contact us. You may choose the carrier of your choice, and we are happy to recommend the lowest cost carrier if you ask in advance. 

We refund 100% of the purchase price, as long as the item is returned in new (unused) condition. We do not charge restock fees. Shipping is usually not refundable.

For damage during transit, we will have the carrier (UPS, FedEx, USPS) pick up the item and process an insurance claim. It is up to you to tell us if you want a replacement or refund.

For defective items, nearly all of our items come with a warranty. Please use the warranty information provided in your package to attain a replacement.

You can initiate a return by contacting us, or using the Amazon system to generate a return authorization: Amazon->My Account->Recent Orders

Finally, we subscribe to the Amazon A-Z Guarantee program. If your problem not mentioned above, you are most likely covered by the A-Z program. Please log into "My Account" -> "Your Orders" to file a claim.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

Gift Wrap and Gift Messaging

You can add a gift message when ordering items fulfilled by or selected Amazon Merchants. Gift message are limited to a maximum of 240 characters--about 10 lines of text. In your message, be sure to include who the gift is from and the name of the gift recipient. For items fulfilled by, you can also choose to use gift-wrapping designed exclusively for our customers, in which case we will print your message on a gift card. Otherwise, we'll include your message on the packing slip.

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