Quest Living has been selling continuously on Amazon since 2002.

We distribute and manufacture products to improve your life, your home, and your journey.

Our founders earned an Environmental Excellence Award for their nonprofit work, and work hard to apply those same values and conscientiousness in the daily practices of Quest Living. We pride ourselves in our many innovative attempts to reduce our environmental impact, including utilizing recycled, upcycled, and repurposed materials. Some of...

Quest Living has been selling continuously on Amazon since 2002.

We distribute and manufacture products to improve your life, your home, and your journey.

Our founders earned an Environmental Excellence Award for their nonprofit work, and work hard to apply those same values and conscientiousness in the daily practices of Quest Living. We pride ourselves in our many innovative attempts to reduce our environmental impact, including utilizing recycled, upcycled, and repurposed materials. Some of those practices include:

RECYCLING

• We operate a neighborhood recycling project, and collect/reuse items such as bubble wrap and styrofoam peanuts when possible. Contrary to popular belief, these items are typically not recyclable, so reusing them as many times as possible is the best practice.

• We utilize recirculated and used cardboard boxes for shipping whenever possible.

• We recirculate unsold inventory in our community via donation centers and community groups.

• When possible, we use recycled paper, recycled cardboard, soy based &/or recycled ink, etc. Additionally, energy/water conservation and responsible recycling are part of our office culture.

BOOKS/MEDIA

• Contrary to popular belief, books typically cannot be recycled into paper. Book paper can be made into pulp (for padded mailers, compostable paper plates, etc), but most recycling centers do not have the equipment to remove the spine, glue, and cover, which is necessary. As a result, millions of tons of books end up in landfills every year.

Quest Living organized a local initiative to save books, DVDs, and other media otherwise headed to landfills. We have built a program with several area schools, libraries, and bookstores to recycle or upcycle their decirculated media. Instead of hiring a dumpster, the organization gives us a call, and our online bookstore saves as many items as possible. We donate &/or redistribute some media to community groups, and in some cases, upcycle the media by repairing damage, removing stickers, etc, and selling online. More than 50% of our media inventory was rescued in this way.

These are just a few of our many initiatives in our attempt to exercise environmental responsibility.

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A: 1-866-216-1072

Q: Who do I contact with questions about my order?
A: If your order is coming from the Amazon warehouse (or arrived in an Amazon box), please call Amazon.

For all other questions, send us a message using the "Contact Seller" button next to your order.

Q: What if my package hasn't arrived?
A: Please contact us right away if you suspect a problem. If you suspect a problem, it is best to contact us immediately so we can try to track down the package.

Q: What happens if an item is lost or damaged during transit?
A: Don't worry - all our shipments are insured. And please don't get upset - roughly 1 in 300 packages (0.3%) gets damaged or lost by the Post Office. It's just a fact of life.

Please contact us right away, and we will send a replacement or help you get a refund.

Q: Who is at fault for delayed or lost packages?
A: We ship orders in reinforced packages, in approved USPS envelopes, with tracking and insurance. But sometimes USPS sorting machines will chew up or destroy a package. If this happens, please do not blame us or leave us negative feedback. Simply contact us immediately, and we will make it right.

Q: What causes shipping delays:
A: The most common problem with shipping delays are outdated addresses. Please log into your "My Account" page on Amazon.com and make sure your shipping address is accurate, has your apartment number, etc.

The second most common problem is address format problems. For example, often an address such as 1200 Maple requires additional vital information (Maple Dr, Maple Terr, Maple Cir, S Maple, N Maple, etc).

In 100% of these cases (without exception), customers tell us "I get mail here all the time! The address is correct" ... but when our staff calls the Post Office, 100% of time time they tell us "We're so glad you called! We have a whole basket of mail here that we're not sure where it goes!". To check the correct format of your address, please go to the USPS web site

The third most common problem is the post office forgetting to leave a pickup notice for you - chances are, if you're waiting for a package, they are holding it for you at your local post office.

Q: What is your return policy?
A: We have an unconditional 30-day return policy on most items. If you have a question about our return procedures on particular items (especially large or oversized items), please ask before ordering. 

If the reason for return is buyer's mistake, buyer's remorse, or you changed your mind, the buyer is responsible for return shipping. If for some reason you are unable to return the item or pay for return shipping, please contact us. You may choose the carrier of your choice, and we are happy to recommend the lowest cost carrier if you ask in advance. 


We refund 100% of the purchase price, as long as the item is returned in new (unused) condition. We do not charge restock fees. Shipping is usually not refundable.

For damage during transit, we will have the carrier (UPS, FedEx, USPS) pick up the item and process an insurance claim. It is up to you to tell us if you want a replacement or refund.

For defective items, nearly all of our items come with a warranty. Please use the warranty information provided in your package to attain a replacement.

You can initiate a return by contacting us, or using the Amazon system to generate a return authorization: Amazon->My Account->Recent Orders

Finally, we subscribe to the Amazon A-Z Guarantee program. If your problem not mentioned above, you are most likely covered by the A-Z program. Please log into "My Account" -> "Your Orders" to file a claim.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

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