At Spigen, we strive to push the boundaries of design and technology. The products we provide are designed and manufactured with a mind-set to maintain the highest quality standards. Consumers can expect the highest level of thought and craftsmanship in every Spigen product. Additionally, we aim to bring premium products at a wallet-friendly price. Our "Direct to Customer" approach helps curtail production costs and allows us to pass on those margins to consumers. Our endeavors to supply custome...
At Spigen, we strive to push the boundaries of design and technology. The products we provide are designed and manufactured with a mind-set to maintain the highest quality standards. Consumers can expect the highest level of thought and craftsmanship in every Spigen product. Additionally, we aim to bring premium products at a wallet-friendly price. Our "Direct to Customer" approach helps curtail production costs and allows us to pass on those margins to consumers. Our endeavors to supply customers with our products for the most effective and affordable means possible are essential to our principle. Spigen is a name trusted and recognized in the market for our constant commitment towards our customers.Read more Read less
Hello I purchased this case and two others for my note 7 and unfortunately we know what has happened with the note. I had come to the understanding that amazon... Hello I purchased this case and two others for my note 7 and unfortunately we know what has happened with the note. I had come to the understanding that amazon would be taking back note 7 accessories and so I wrote them regarding the situation. They responded promptly but only to inform me to contact the seller. please let me know if these products are returnable or replaceable as I have heard. Read more Read less
By CClemente22 on October 25, 2016.
on time and as advertised
By Marv on October 25, 2016.
The item was exactly as described and arrived on time.
By Lorenzo Ochoa on October 25, 2016.
worked great when i had the phone
By JJ Thompson on October 25, 2016.
Product exceeds expectations, exactly what I was looking for and more!
By Dave F. on October 25, 2016.
By template-rater on template-date.
Message from Amazon: This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience.
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Privacy and Security
Spigen Inc values the privacy of your personal data.
Only items purchased Directly from Spigen Inc Merchant will be eligible for return request.
If the customer had purchased our products from Amazon Prime please contact Amazon directly. This policy will not cover the items that had been purchased from a different seller. Please contact the seller directly.
offer 30-Day Money Back
- Returns must be made within 30 days from purchase date.
- All returned products should be complete in original packaging without any missing contents.
- Any returned products that are not in original packaging or are missing contents are subject to minimum $5 restocking fee.
- Return shipping fee is at buyer's cost.
- Shipping and Handling fees in both ways are non-refundable, except in condition where the company was at fault (such as Manufacturer Defect, Wrong Item sent by company's error).
- Please contact us and provide your purchasing information that had been sent at the time of purchase.
- Refund process could take up to 1 ~ 2 weeks after item was received.
- We recommend you to add tracking number or delivery confirmation options with your shipment to ensure that we received your returning item.We do not have a separate procedure for exchange. Simply return the item to us for a refund within 30 days and proceed to purchase the new product.
Due to the nature of glass screen protectors, the GLAS.t. for iPhone 4/4S, iPhone 5, Galaxy Note, new iPad / iPad 2, etc are not covered under the 30 Day Money Back Guarantee if the package has been opened. Only defects will be accepted for review regarding warranty.
** ALL SALE AND PROMOTIONAL ITEMS will not be eligible for Returns, Exchanges, and/or Warranties **
Spigen Inc / Amazon
9975 Toledo Way Suite 100
Irvine, CA 92618
We are responsible for our product conditions. Please let us know if you have received any defected item by contacting us before leaving a seller feedback or product review. We would love to help you resolve any issues. We want you to have a positive experience every time you shop with Spigen.
Spigen 2-Year Warranty* (As of May 13, 2014)
Spigen offers a 2-year limited manufacturer warranty for Spigen cases. Spigen products purchased from distributors or resellers are not covered by the 2 year warranty. Certain Spigen products may have different warranties, which will be explicitly stated within this document. Examples of products with different warranties are, but not limited to, screen protectors, chargers, cables, backpacks, and glass products. Effective date: 5/13/14
This warranty is only valid for items that are considered defected. Defects are defined as imperfections or flaws that are produced by a manufacturing error. Accidental drops, installation failures, normal wear and tear, etc. caused by the owner are not covered under this warranty.
Visit the official Spigen Support Center to see “Our Warranty Policy” for more information on how to process a claim.
*Important Note: For purchases made on Amazon.com, eBay.com or any other online marketplaces, the warranty mentioned above may or may not qualify. Only products sold specifically by Official Spigen online stores are covered by these warranties. Spigen products sold by any other seller(s) on these platforms will not qualify.
Spigen Lifetime Warranty*
Spigen offers a limited lifetime warranty for all Spigen screen protectors excluding glass screen protectors.
This warranty is only valid for screen protectors that are considered defects. Defect is defined as an imperfection or flaw that is produced by a manufacturing error. Accidental drops, installation failures, etc. caused by the owner are not covered under this warranty.
Visit the official Spigen Support Center and see “Glass Replacement Program” for more information.
*Important Note: This warranty excludes all glass products.
Spigen General Defect Warranty*
All products listed below come with a 100-day general warranty*
- Body Shields
*All terms and conditions for any and all warranties are subject to change under the sole discretion of Spigen Inc.
The Spigen warranty is non-transferable and covers only the original end-buyer. Proof of purchase is required to qualify for the warranty.
What qualifies?Only products that are purchased directly from Spigen are eligible for this warranty as other sellers/channels may offer different or altered warranties.
The warranty does not cover the following:
- Normal wear and tear from daily use of product
- Product was used for unintended purposes
- Misuse, mishandling, accident, or other abnormal use of product
- Damage caused by improper or unauthorized repair or maintenance
- Product is not genuine or not manufactured by Spigen
- 3rd party purchases are not covered under Spigen warranties
How to submit a warranty:
You must Ship or Mail back
your original products with the Warranty Claims Form.
To obtain the Warranty Claims Form, contact our customer support.
Return the package to:
Spigen Inc -
9975 Toledo Way Suite 100
Irvine, CA 92618
Including all of the information on the Warranty Claims Form such as order number, full name used on purchase, and shipping address will help ensure prompt processing of your warranty claim.
All of the shipping costs for sending back your case will be in the responsibility of the owner of the case. Any customs fees, including, but not limited to, taxes, duties and any other courier related fees are in the responsibility of the owner. We advise using a traceable shipping method to ensure safe delivery to Spigen Inc. Spigen Inc is not liable for lost, stolen, or damaged shipments for returning packages.
Once the product is received by Spigen, we will inspect the product (within 7-10 business days of receipt on average) to determine if the product is covered under the limited warranty. If the product is determined to be covered under the Limited Warranty, Spigen, under its judgment and discretion, will repair, replace, or recondition the product. Spigen Inc will pay for the shipment of any replacement parts or products under the limited warranty to remedy the defective product.
DISCLAIMER: All products returned to Spigen Inc will be subject to review for authentication. If any of the products are found to be counterfeit, it will be confiscated and turned over to Spigen's legal department for further actions. These counterfeit items will not be returned once in the possession of Spigen Inc.
Except for the express warranties provided herein, Spigen Inc (“Spigen”) makes no express or implied warranties of any kind whatsoever with respect to the product in terms of merchantability, fitness, particular purpose, design, condition, quality, or performance of the product. In addition Spigen will not be liable for any damages of any kind resulting from the purchase or use of products or incidental damages or consequential loss of profits or benefits.
Spigen reserves the right to waive responsibility for warranty coverage for situations including, but not limited to, other implied warranties from authorized or unauthorized sellers, warranties expressed in written or verbal form for non-genuine or counterfeit Spigen product distributors or vendors, any intentional action to contort or take advantage of the warranty for financial or personal gain.
Defection caused by any other accident, including failure of installation, carelessness by the user, or defection caused by owner's usage, cannot be applied for the above mentioned warranties. For products that come as a package, only the defected item from the package will be remedied, and this remedy may be repeated within 90 days or the remainder of the warranty. The original product is needed for any future warranty requests regarding the order.
Spigen reserves the right to replace, repair, rebuild, and recondition products at Spigen’s sole option. If the product under warranty becomes inactive or no longer in production, Spigen reserves the right to replace the inactive product with a similar or better product in accordance to Spigen judgment and discretion.
Excluding the express warranty provided, Spigen Inc, in no event shall be liable for any incidental, consequential, indirect, or punitive damages arising from the use of any Spigen product, including, but without limitation, device damage, data loss, or personal injury.
Free shipping is only offered within the contiguous United States for standard domestic shipping. It is not available for addresses in Alaska, Hawaii, and other US territories such as Puerto Rico and Guam. Shipping fees will need to paid accordingly depending on weight of package, location, and delivery service.
Customs, Duties & Taxes - The recipient of the order will be responsible for any import duties or taxes charged by the recipient’s country and any carrier-related fees. These fees can vary widely from country to country. Please contact your local customs office for further information.
For more information please visit:
Gift Wrap and Gift Messaging
You can add a gift message when ordering items fulfilled by Amazon.com or selected Amazon Merchants. Gift message are limited to a maximum of 240 characters--about 10 lines of text. In your message, be sure to include who the gift is from and the name of the gift recipient. For items fulfilled by Amazon.com, you can also choose to use Amazon.com gift-wrapping designed exclusively for our customers, in which case we will print your message on a gift card. Otherwise, we'll include your message on the packing slip.