VancityUAV (DJI Authorized Dealer)

VancityUAV is a proud DJI Authorized Dealer on Amazon, located in the state of Washington. 

Ask how we can help you by sending us a message through your Amazon account. 

We will answer within 12 business hours and provide the best we could!

Email: support@vancityuav.com

Phone Number: 425-636-8239

Return Policy

In order to be eligible for a return and refund, all merchandises must come with original packaging and all accessories. Shipping costs associated with returns are the full responsibility...

VancityUAV is a proud DJI Authorized Dealer on Amazon, located in the state of Washington. 

Ask how we can help you by sending us a message through your Amazon account. 

We will answer within 12 business hours and provide the best we could!

Email: support@vancityuav.com

Phone Number: 425-636-8239

Return Policy

In order to be eligible for a return and refund, all merchandises must come with original packaging and all accessories. Shipping costs associated with returns are the full responsibility of the customer. A 15% (up to 85% if there are missing parts) restocking fee plus shipping fees will be deducted on all returns, unless the merchandise is defective or there an error on our part). Defective and missing accessories have to be reported within 14 days after delivery. Crashed Drone is not returnable. Crashed Drone needs to contact DJI Support directly. 

We scan our products by their unique serial numbers in order to keep track of our merchandise. All returned products must match the scanned serial number in order for the return to be accepted. We are not responsible for personal data or items left in returned merchandise. 

Shipments that are Refused or RTS (Returned to Sender)

Any shipment that is not accepted by the buyer (refused or undelivered) and returned to the sender is deducted a non-negotiable base return fee of $29.99.  If the package is an express shipment, you may be charged up to $49.99.  

VancityUAV

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This item is Fulfilled by Amazon.com and ships based on Amazon.com Shipping Rates and Policies.

Privacy and Security

Privacy Policy

VancityUAV (DJI Authorized Dealer) values the privacy of your personal data.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

Gift Wrap and Gift Messaging

You can add a gift message when ordering items fulfilled by Amazon.com or selected Amazon Merchants. Gift message are limited to a maximum of 240 characters--about 10 lines of text. In your message, be sure to include who the gift is from and the name of the gift recipient. For items fulfilled by Amazon.com, you can also choose to use Amazon.com gift-wrapping designed exclusively for our customers, in which case we will print your message on a gift card. Otherwise, we'll include your message on the packing slip.

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