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Samsonite Company Stores is an e-commerce site that sells Samsonite™ and American Tourister™ luggage, as well as a variety of other travel related products under those and other brand names.
Have a question for Samsonite Company Stores?
Customer Service Phone: 1-800-547-2247
30 days90 days12 monthsLifetime
Positive 81% 79% 92% 95%
Neutral 4% 9% 2% 2%
Negative 15% 11% 6% 3%

This item is Fulfilled by and ships based on Shipping Rates and Policies.

Privacy and Security

Privacy Policy

We take the protection and proper use of your personal information seriously. We respect your privacy and take great care to safeguard information in our possession. Your preferences for use of your information are our highest priority.

We do not share customer information (including e-mail addresses) outside of our company unless it is necessary to provide you with our products or services (for example, shipping your products to you or notifying you of problems/updates with your order), or we are legally required to do so.

Q: What is return policy?

A: Samsonite Company Stores guarantees total customer satisfaction. If you are not completely satisfied with your online purchase, you may return unused merchandise within 30 days of purchase for a prompt refund.  You will be refunded for the merchandise total, plus applicable sales tax paid.  Shipping and handling charges are not refundable unless product arrives damaged or the incorrect product was shipped. Please allow 14 business days for us to process your return. You can expect the refunded amount to appear on your next monthly credit card statement.  Please return your unused merchandise by following the instructions in the Return Policy document.


If you return any part of your order that was part of a promotion, any refund may be reduced.


Q: What are order cancellation & change policies?

A: In order to meet our commitment to you to ship your order as quickly as possible, we cannot cancel or change an order once it has been placed. If you decide you no longer want your order, please refuse delivery upon its arrival. We will issue you a refund of the purchase price once the product is returned to our fulfillment center. Only orders that arrive with damaged or incorrect product will result in a refund of your purchase price, plus applicable sales tax paid and shipping fees. Any other returns will not be refunded shipping fees.


For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

Gift Wrap and Gift Messaging

You can add a gift message when ordering items fulfilled by or selected Amazon Merchants. Gift message are limited to a maximum of 240 characters--about 10 lines of text. In your message, be sure to include who the gift is from and the name of the gift recipient. For items fulfilled by, you can also choose to use gift-wrapping designed exclusively for our customers, in which case we will print your message on a gift card. Otherwise, we'll include your message on the packing slip.

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