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For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

This item is Fulfilled by Amazon.com and ships based on Amazon.com Shipping Rates and Policies.

Privacy and Security

Privacy Policy

BigBoxSuperstore values the privacy of your personal data.

Returns and Refunds Policy

Thank you for shopping at BigBoxSuperStore.

If you are not entirely satisfied with your purchase, we're here to help.


Returns


You have 7 calendar days to return an item from the date you received it. To be eligible for a full refund, your item must be unused/sealed and in the same condition/packaging that you received it. After 7 days we will refund the item cost minus a 15% restocking fee for a sealed/unused item. For any opened/used products that you wish to return there will be a 25% restocking fee.         

For defective products covered under a manufacturer's warranty, all products must be serviced directly with the manufacturer. The item will be inspected and the issue diagnosed. If the defect is covered by the manufacturer's warranty, the item will be repaired or replaced in accordance to the manufacturer’s warranty.

Refunds


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.


If your return is approved, we will initiate a refund to your credit card. You will receive the credit within a certain amount of days, depending on your card issuer's policies.


Shipping


Customer is responsible for paying for the return shipping and insuring the returned item. Shipping costs are non-refundable.


Contact Us


If you have any questions on how to return your item do not hesitate to contact us.




Gift Wrap and Gift Messaging

You can add a gift message when ordering items fulfilled by Amazon.com or selected Amazon Merchants. Gift message are limited to a maximum of 240 characters--about 10 lines of text. In your message, be sure to include who the gift is from and the name of the gift recipient. For items fulfilled by Amazon.com, you can also choose to use Amazon.com gift-wrapping designed exclusively for our customers, in which case we will print your message on a gift card. Otherwise, we'll include your message on the packing slip.

Learn more

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