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Privacy and Security

Privacy Policy

Thomas Bates values the privacy of your personal data.

Return Policy

Thank you for your order of a Thomas Bates Designs product from  If you are not satisfied with your purchase for any reason, we will be happy to repair, replace, exchange or refund it for you minus the shipping costs.We have enclosed a prepaid UPS label for that purpose. 

For returns due to incorrect item shipped, or defective merchandise: We will promptly ship you a replacement or refund.

Gift Wrap and Gift Messaging

You can add a gift message when ordering items fulfilled by or selected Amazon Merchants. Gift message are limited to a maximum of 240 characters--about 10 lines of text. In your message, be sure to include who the gift is from and the name of the gift recipient. For items fulfilled by, you can also choose to use gift-wrapping designed exclusively for our customers, in which case we will print your message on a gift card. Otherwise, we'll include your message on the packing slip.

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