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Holiday Express Store

Return Policy If you have any questions about the merchandise, we encourage you to contact the manufacturer as all merchandise is covered by manufacturer warranty. All returns must meet our guidelines, please review our full Return Policy carefully before placing an order. Returns that fail to comply with our return policy will be refused or subject to a 20% restocking fee. Returned products must be in a "new" resalable condition, and have all original manufacturer's packaging, components, and a... Return Policy If you have any questions about the merchandise, we encourage you to contact the manufacturer as all merchandise is covered by manufacturer warranty. All returns must meet our guidelines, please review our full Return Policy carefully before placing an order. Returns that fail to comply with our return policy will be refused or subject to a 20% restocking fee. Returned products must be in a "new" resalable condition, and have all original manufacturer's packaging, components, and accessories. The value of any missing parts, eg. factory box, charger, adapter, will be deducted when a refund is processed. For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. We are not responsible for items returned that are lost or damaged in transit. Return Authorization Number Returns will not be accepted without a valid RMA. You may request RMA within 30 days of the original purchase date. RMA will expire after 7 business days. We encourage you to return the product as soon possible. Any return we receive without a valid RMA will be documented and rejected or subject to a restocking fee. Brand New Return If the factory seal of a product is not broken and the factory box is never opened, then your return qualifies for a Brand New Return. Brand New Return can only be made within 30 days of delivery. We will charge 20% restocking fee and the original shipping charge is not refundable. In addition, you need to pay for return shipping. Open Box Return If the factory seal of a product is broken and the factory box has been opened, then your return qualifies for an Open Box Return. Open Box Return can only be made within 30 days of delivery. A 20% restocking fee will be charged and the original shipping charge is not refundable. In addition, you need to pay for return shipping. A higher restocking fee will charged if the condition of the returned merchandise is Defective Return Defective Return can only be made within 14 days of delivery. To qualify for a Defective Return, you need to provide the official defective information provided by the manufacturer and the case no. Returned merchandise will be inspected carefully and a refund will be processed according to the inspection result. If it is defective, a full refund will be issued. If it is non-defective, the return will be processed an Open Box Return. In addition, you need to pay for return shipping. Refund Processing Please allow 3-5 business days from when we receive your return to process your refund. We reserve the right to refuse return, refund and/or charge a restocking fee for any product that doesn't comply with our return policy. Read more Read less
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For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

Gift Wrap and Gift Messaging

You can add a gift message when ordering items fulfilled by Amazon.com or selected Amazon Merchants. Gift message are limited to a maximum of 240 characters--about 10 lines of text. In your message, be sure to include who the gift is from and the name of the gift recipient. For items fulfilled by Amazon.com, you can also choose to use Amazon.com gift-wrapping designed exclusively for our customers, in which case we will print your message on a gift card. Otherwise, we'll include your message on the packing slip.

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