PBShop started life in 2014 and offer a wide selection of items at competitive prices. We are committed to maintaining excellent customer service and providing an enjoyable shopping experience. If you have any questions, suggestions or problems, please do not hesitate to contact our Customer Care Team who will always be happy to help. Thank you for choosing PBShop.

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A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


PBShop UK Shipping Rates

Returns Policy

We ask all customers to contact us for authorisation should they wish to return their order. Orders returned without authorisation may not be credited.

If you wish to return, please contact us within 14 days of receiving your order to obtain authorisation.

Returns requested beyond this time will not be authorised.

Our team will provide full instructions on how to return your order and once received our returns department will process your refund.

Please note the cost to return any unwanted order to us is borne by the buyer.

Should your order arrive damaged, not as advertised or faulty, we must be advised of this within 14 days of delivery. Please contact us so we can find the best solution for you.

Our Customer Care Team can be contacted via the “Contact Seller” option on your order, or by calling our UK Office on +441285 712 917. We are available 9:00am till 5:30pm GMT weekdays and 9:00am till 1:00pm GMT on Saturdays.

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

We ship all items from our UK warehouse. You will receive a notification that your order has shipped once your item has left our warehouse. 

Once your item enters the US, we will update your order with it's US tracking number so you may view it's progress.

 


Privacy and Security

Privacy Policy

THE PAPERBACK SHOP.CO.UK LIMITED

PRIVACY POLICY

(last amended May 2018)

We are committed to protecting the privacy and security of personal data.  This policy tells you how we will collect and use your personal data, and what you should expect in respect of the personal information about you that we have collected. 

We are The Paperback Shop.co.uk Limited (registered in England & Wales with Company No: 03929651).  Our registered office is at Swatton Barn, Badbury, Swindon, SN4 0EU, United Kingdom.

The person with responsibility for our data protection compliance is the Managing Director and she can be contacted via email at enquires@paperbackshop.co.uk or by telephone on 01285 712917.

We are the data controller of the personal data that we keep and use, and we are therefore responsible for making sure that our systems, processes and people comply with the relevant data protection laws in respect of that personal data.  

We will act in respect of personal data to comply with the six principles of the General Data Protection Regulation (“GDPR”), which are:


·         Lawfulness, fairness and transparency;

·         Purpose limitation;

·         Data minimisation;

·         Accuracy;

·         Storage limitation;

·         Integrity and confidentiality. 


 


You have rights in respect of how your personal data can be processed; these include the right to request:

·         a copy of your personal data;

·         that inaccurate data is rectified; and

·         that your personal data is, in certain circumstances, erased or restricted. 

You have the right to complain to the Information Commissioner, which you can do by contacting the Information Commissioner’s Office (ICO) directly.  Full contact details, including a helpline number, can be found on the ICO website (www.ico.org.uk).  This website also has useful information on your rights and our obligations.   However, please raise any concerns or issues with us first so that we may deal with this as quickly as possible for you.

COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA

We collect and process data for the following reason:

personal data collected and created in relation to our selling books and other items; and

All of our people are required to abide by our Privacy Policy when handling personal data and are provided with appropriate data protection training.  Any breach of data protection will be taken seriously, and may result in disciplinary action.

1.            Selling books and other items

COLLECTION:

We will collect personal information which may include names, addresses and other information for our customers.  This will be done for the management of the commercial relationship with our customers.

We may collect this personal data from you directly, and also from third parties, including publicly available third party sources.  Additional personal data will be collected as it is created by or supplied to us in the course of anything we do for you.

USE:

We will use the personal data in the course of making sales and to comply with requirements that we are required to undertake.

We will only use your personal data when the law allows us to.  Most commonly, we will use your personal data in the following circumstances:

·                     in performance of a contract (the agreement to sell books and other items); and/or

·                     compliance with a legal obligation; and/or

·                     vital interests of the data subject; and/or

·                     where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. 

We may also use your personal data in the following situations, which are likely to be far less common:

·                     where we need to protect your interests (or someone else’s interests);

·                     where it is needed in the public interest or for official purposes.

DISCLOSURE:

We may share personal data with third parties as is necessary in the sale of books and other items, including to third party providers who deliver services to support the operation of our company.

In respect of all disclosures of personal data, we will only share the personal information which is necessary for the particular purpose for which it is provided, or where we have another legitimate interest in doing so, and we will ensure that the personal data is appropriately protected.

RETENTION PERIOD:

We will keep personal data only for as long as is necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting or reporting requirements.  Normally, our retention period for personal data collected for this purpose is a minimum of 6 years after the end of the period that we are selling books and other items. 

2.            Data Security

We have put in place measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.  In addition, we limit access to your personal data to those of our people and other third parties who have a business need to know. They will only process your personal data on our instructions and where they have agreed to treat the information confidentially and to keep it secure.    We have put in place procedures to deal with any suspected data security breach and will notify you and the ICO of a suspected breach where we are legally required to do so. 

3.            Where we store your personal data

We principally store data electronically.

Personal data may be transferred outside of the EEA by processors acting on our behalf.  For transfers to countries not considered adequate by the EC, we will ensure that personal data is adequately protected, as required by the GDPR.  This would include by use of the Standard Contractual Clauses adopted by the EC to protect personal data. 

4.            Your rights

Under certain circumstances, you have the right by law to request:

·                     access to your personal data.  This enables you to ask to receive a copy of the personal data that we hold about you and to check that we are lawfully processing it.

·                     correction of the personal data that we hold about you.

·                     erasure of your personal data. 

·                     object to processing of your personal data where we are relying on our legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground.  You also have the right to object where we are processing your personal information for direct marketing purposes. 

·                     restriction of processing of your personal data.

·                     transfer of your personal data to another party. 

 

5.            Links from our website

Our website may, from time to time, contain links to and from the websites of third parties that we permit to make such links.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  We recommend that you check these policies before you submit any personal data to these websites. 

 

CHANGES TO THIS PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on our website, so please ensure that you are viewing the correct version.    

Please contact us if you have any questions, comments or requests regarding this Privacy Policy.  


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from PBShop UK through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from PBShop UK may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from PBShop UK through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

Returns Policy

We ask all customers to contact us for authorisation should they wish to return their order. Orders returned without authorisation may not be credited.

If you wish to return, please contact us within 14 days of receiving your order to obtain authorisation.

Returns requested beyond this time will not be authorised.

Our team will provide full instructions on how to return your order and once received our returns department will process your refund.

Please note the cost to return any unwanted order to us is borne by the buyer.

Should your order arrive damaged, not as advertised or faulty, we must be advised of this within 14 days of delivery. Please contact us so we can find the best solution for you.

Our Customer Care Team can be contacted via the “Contact Seller” option on your order, or by calling our UK Office on +441285 712 917. We are available 9:00am till 5:30pm GMT weekdays and 9:00am till 1:00pm GMT on Saturdays.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.


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