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Excellent customer service is our primary goal. We want your shopping experience with us to be enjoyable and easy. We are grateful for your business and hope you return often.-THANK YOU!
Have a question for Jadeoo Shop?
Customer Service Phone: 347-788-8771
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Contact this seller Phone:347-788-8771

A-to-z Guarantee

Place your merchant order through the Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

Jadeoo Shop Shipping Rates

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

1. Items will be sent out within 2 business days after the payment cleared.
2. Please make sure your address and phone number is correct.
3. Items will be shipped by USPS, Delivery time depends on destination and other factors. Delivery time lasts about.(
A) United States: 3-5 business days.
B) United Kingdom: 7-14 business days.
C) Spain, France, Germany: 10-25 business days.
D) Other countries: maybe more than 30 business days.
Please don't bid if not accept these terms.

Privacy and Security

Privacy Policy

7 DAYS  Return Policy:

1. All items are checked and packed in good condition before dispatch. (You can ship back our USA Office )

2. If you find any defect in our items, please contact us within 10 days of receipt item. 

3. Return items must not be used or have any sign of abuse or intentional damage. 

4. Buyer is responsible for all return shipping charges. We will return all your money except the shipping and handling fees after we receive your return items.

Tax Information

At this time, additional taxes will not be collected on items sold by this merchant.

Q:Return shipping costs ?

A;Return shipping costs are not reimbursable.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

About Mascot Costume Size

If you not sure ,please send us You height and weight ,we will choose Right size for you.thank you.

Returns and Refunds

YYPV Return Policy

For online purchases the return period is 14 days for all products. 7 days to obtain the RMA from the time you receive it. 7 days to get the item back to our facility.
1. Pack your return in the original package.
2. Include the packing slip and indicate the reason for the return.
3. Include all original packing materials, manuals and accessories.
4. Please provide your RMA number, full name, address and phone number on the outside of the shipping box or envelope to avoid any delays.


Shipping and handling charges for returning items are responsibility of the buyer. We recommend that you insure your return shipment in case of any losses by the shipping carrier. For proof of delivery, we recommend that you return items via UPS or insured USPS.

Refund Method:

Refunds will be credited to the original credit card or account that was used for the purchase.

Non-Returnable Items
Some items cannot be returned, including:
* Items that are damaged or abused
* Etched or otherwise personalized items

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