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Supreme Hardware

Supreme Hardware is committed to providing each customer with the highest standard of customer service.
Have a question for Supreme Hardware?
Customer Service Phone: 763-271-1219
30 days90 days12 monthsLifetime
Positive 94% 93% 94% 91%
Neutral 3% 3% 3% 4%
Negative 3% 4% 4% 5%
Count3068784,65887,658

Returns:Please contact us for a return authorization number before returning any merchandise. We will provide the return address at that time. All claims must be made within 14 days of receipt of your purchase. Customers will incur the expense of returning the item, unless it is damaged, defective or wrong item received (see below). We will not reimburse any return shipping charges, all refunds will be for the product purchase price. There will be a 10% or up to $20.00 (whichever is less) restocking fee on all products that are being returned in the original packaging (unopened). If the product you are returning was purchased with free shipping, the shipping cost incurred by us will be deducted from the amount of the return price. Any item that is being returned not in the original packaging, opened original packaging, is damage in transit, or is used will be subject to a 50% restocking fee of the purchase price. Refunds will be issued for the price of the product only.

Damaged, Defective Returns, or Wrong Item Received: All damaged or defective claims must be made within 14 days of receipt of your purchase.  We will replace any damaged or defective items. If you are shipped the wrong item we will correct the problem at our cost. Items that carry a manufacturer warranty may not be returned or exchanged. These products should be handled per the warranty instructions. We will be happy to assist with this.

We will not reimburse any return shipping charges. If your purchase arrives damaged, defective, or is the wrong item we will replace it at no charge to you and issue a UPS Pre-Paid return label. For more information, on this look at our FAQ page.


For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.




Supreme Hardware Shipping Rates


Listed below are shipping details for Supreme Hardware, including the geographies shipped to, the service level offered, and the prices charged. Note that Media Rates are based on shipping a single item. Purchasing multiple media items results in multiple shipping charges.

Shipping rates for all products (excluding Books, Music, Video and DVD)
 
Standard
Continental US Street ETA 3 - 5 business days
  per Item $0.00
  per Weight (lbs) $0.45
  per Shipment $3.25
Continental US PO Box ETA 3 - 5 business days
  per Item $0.00
  per Weight (lbs) $0.99
  per Shipment $6.49
Alaska and Hawaii Street ETA 3 - 7 business days
  per Item $0.00
  per Weight (lbs) $4.59
  per Shipment $22.99
Alaska and Hawaii PO Box ETA 3 - 7 business days
  per Item $0.00
  per Weight (lbs) $4.59
  per Shipment $22.99


* Shipping Rates for Books, Music, Video and DVD
Domestic Standard
4 - 14 business days
Faster Domestic Standard
3 - 5 business days**
Domestic Expedited
2 - 6 business days
Faster Domestic Expedited
1 - 3 business days**
Two Day
2 business days
One Day
24 hours
International Standard
21 - 42 business days
International Expedited
3 - 7 business days
Books $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $16.95 $46.50
Books over 1 lb. $3.99 $3.99 $6.99 $6.99 $14.95 $19.99 $24.95 $46.50
CDs, Cassettes, Vinyl $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
VHS Videotapes $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50
DVDs $3.99 $3.99 $6.19 $6.19 $14.95 $19.99 $14.95 $46.50



* Your shipping fees when buying Books, Music, Videos and DVDs at Amazon Marketplace are fixed according to the type of product you purchase.
**  Available for selected items.
   Rates are based on shipping a single item. Purchasing multiple items results in multiple shipping charges-there are no "per shipment" and "per item" charges, as there are when you buy directly from Amazon.com.

Region Key
Continental US Continental US states not including Alaska and Hawaii
Alaska and Hawaii Alaska and Hawaii
US Protectorates American Samoa, Guam, Marshall Islands, Federated States of Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and the Virgin Islands (U.S.)
APO/FPO Army Post Office and Fleet Post Office
Canada Canada
Europe Albania, Andorra, Austria, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Holy See, Hungary, Iceland, Ireland, Italy, Jan Mayen Is., Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Republic of Serbia, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, Turkey, Ukraine, United Kingdom and Yugoslavia
Asia Australia, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Christmas Island, Cook Islands, East Timor, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Kiribati, Lao People's Democratic Rep., Macau, Malaysia, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Niue, Papua New Guinea, Philippines, Samoa, Singapore, Solomon Islands, South Korea, Sri Lanka, Taiwan, Thailand, Tonga, Tuvalu, Vanuatu and Vietnam
Outside US, Eur., CA, Asia Argentina, Brazil, Costa Rica, Israel, Mexico, South Africa, Saudi Arabia

Shipping Policies

Shipping Policies: We ship to the address that is provided by our customers. In the rare occasion that you need your order shipped to a different address, please contact us as soon as possible (see contact seller below).

We will try our best to catch the order and correct the shipping address. However the request of an address change is NOT guaranteed.

We need to be notified beforehand if the address that is provided in Amazon is only deliverable by certain mail carriers. If the package is undeliverable as addressed we will be happy to refund you for the product purchase price or re-ship with additional postage paid by customer.

Please note if your package weighs over 2 lbs we will need to ship with UPS and we will need a physical street address to ship your package to, if you do not have a physical address you may be asked to pay additional shipping because of the fact that USPS has a higher rate for larger packages.

Canceling or Changing Your Order:After your order has been placed, it begins to process and cannot be changed or canceled. Our automated system has been created to process orders and have the orders shipped as timely as possible. If you would like to return any items from your order please see the Returns Policy.

Privacy and Security

Privacy Policy

Supreme Hardware values the privacy of your personal data.


Tax Information

Sales Tax: 

Minnesota residents pay sales tax as required by law.


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more

Damaged, Defective Returns, or Wrong Item Received

All damaged or defective claims must be made within 14 days of receipt of your purchase. We will replace any damaged or defective items. If you are shipped the wrong item we will correct the problem at our cost. Items that carry a manufacturer warranty may not be returned or exchanged. These products should be handled per the warranty instructions. We will be happy to assist with this.

We will not reimburse any return shipping charges. If your purchase arrives damaged, defective, or is the wrong item we will replace it at no charge to you and issue a UPS Pre-Paid return label.

Products that are being returned will undergo inspection and testing. If we find that the product is in working condition and truly has no defect a refund will be credited less the shipping costs ( Original shipping cost + Return shipping cost).

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