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Art of Appreciation Gourmet Gift Baskets

Like lots of moms, Anji Cozart was torn between the need to contribute to the household income and the desire to stay home to care for her young children. Family always came first for Anji, so in 2000, while Anji’s husband Bill worked full-time, she started a small, modest family business that she could run from home. Her vision for the business was simple— offer beautiful, high-quality gifts at an affordable price. She called the business Art of Appreciation and built it from scratch, putting e...

Like lots of moms, Anji Cozart was torn between the need to contribute to the household income and the desire to stay home to care for her young children. Family always came first for Anji, so in 2000, while Anji’s husband Bill worked full-time, she started a small, modest family business that she could run from home. Her vision for the business was simple— offer beautiful, high-quality gifts at an affordable price. She called the business Art of Appreciation and built it from scratch, putting each basket together herself and selling them at a few local shops in Seattle. For the first several years the baskets sold slowly and steadily, but she didn’t know how to get “Mom’s little business” to really take off.

Finally, in late 2004, Anji had her first breakthrough. A representative from Amazon noticed Anji’s unique and gorgeous gift-baskets and asked if she’d like to try selling them online through another local retailer: Amazon.com. She began offering her gift baskets on the site, and by the end of 2005 her sales had doubled. Anji even had to hire four staff to keep up with orders. In 2006 sales doubled again, and by 2007 Art of Appreciation was so successful that Anji’s husband decided to quit his job to help her out full-time. In 2009, with nine employees, the company finally moved out of the house and into its own warehouse.

For Anji, the best part of her success has been the ability to live according to her “family first” philosophy. “Not only did I have the opportunity to spend those precious years with my children when they were young, but now that our business has grown, we make sure to provide a family first work place and offer flexible schedules for our crew.  In today’s world, it’s increasingly difficult to find a job, any job, for a lot of people.  We can provide an ideal solution for many Moms, so they can be home when their children come home from school.  We also work around college students’ schedules, so they continue to strive towards their educational and future goals.”

“Today, our gift basket company employs 40 to 60 full and part-time employees, depending on the gift giving season,” says Anji. “We’ve grown from a small loft to 40,000 square feet of warehouse space, with a steady sales growth that significantly increases each year.” Not only has Anji’s own family reaped the financial benefits of her “little business,” but Art of Appreciation has also helped the local economy. “Job creation in the community is something we are VERY proud about, especially in the down economy!”

“I’m convinced that small businesses like ours are where most new jobs will come from as the country recovers,” continues Anji, “and Amazon helped us reach the customers we needed to really get going. Because of that open door they gave us, we were able to grow and keep hiring during one of the hardest economic times in recent history. All we needed was that opportunity. We wouldn’t be where we are today without them.”

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Have a question for Art of Appreciation Gourmet Gift Baskets?
Customer Service Phone: 866-747-5527
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We stand by our quality gourmet food products and want to provide our clients the best possible online buying experience.

How do I reach you to request a return, exchange, or refund?
Live help is available toll free 1-866-747-5527 Monday-Friday, 9am-5pm Pacific (noon-8pm Eastern) to arrange for any refunds, exchanges or replacements you may need. After hours, please email us through the Amazon communication links.

***Please have your Amazon Order ID on hand when you call*** so that we can quickly locate your order information. Your privacy is highly respected at Amazon and Art of Appreciation, and the Order ID is almost the only way we locate your information.

Is there a time limit?
While our gifts are shelf-stable for several weeks, we do ask that requests for a return, exchange or refund be placed within ten days of the original items being delivered to the recipient.

Where do I send my return?
Send your returns to:

Art of Appreciation Gourmet Gift Baskets
RETURNS: ORDER # ______________
19405 68th DR NE Ste A

Arlington, WA  98223

How do I get my refund?
The returned merchandise will be credited to your Amazon account directly through the Amazon payment system. An email will be automatically generated as a receipt for the credit/refund, and sent to the email address linked to your Amazon account.

Please note that in most cases, refunds are given only for the returned merchandise. Art of Appreciation will retain all shipping and handling charges in order to cover those costs.

What if my gift arrives damaged?
After following the procedure above, we will contact the carrier and handle all shipping damage claims on your behalf. We truly want your online shopping experience with us to be as hassle-free as possible.

But what if ... ?
If you have any questions about this policy, please call us toll free 1-866-747-5527 Monday-Friday, 9am-5pm Pacific (noon-8pm Eastern). We can also be reached 24 hours a day through the Amazon email communication links.

Contact this seller Phone:866-747-5527


A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


Art of Appreciation Gourmet Gift Baskets Shipping Rates

How Do You Calculate Shipping Charges?
We charge a flat, per-item shipping charge for any delivery in the United States:

Standard Ground Home or Business Delivery:  FREE!
Expedited 3 Business Day Delivery Guaranteed:  $24.99
Second Day Air 2 Business Day Delivery Guaranteed: $39.99

Please contact us direct for Overnight and Signature Required Delivery Charges.

At this time we do not ship:
PO Boxes
FPO/APO
General Delivery
Internationally

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

I Have A Question! I Need A Gift Shipped Overnight! I Forgot A Gift Card!
Our Customer Care Team is available to assist you with all of your gift giving needs, toll free at 1-866-747-5527 Monday-Friday, 9am-5pm Pacific (noon-8pm Eastern). After hours, please email us through Amazon's Contact Seller option. Please be sure to reference your Amazon Order ID if you have one.

When Will My Gift Be Shipped?
FedEx pick up service is Monday - Friday only, excluding holidays.

Orders placed Monday-Friday before 10 am Pacific/1pm Eastern typically leave our warehouse the same or next business day.

Orders placed after 10 am Pacific/1pm Eastern, over the weekend or on a holiday, will leave our warehouse the next business day Monday-Friday.

Once the carrier picks up the package and leaves our facility, FedEx starts the transit process.  Transit time for Standard Ground varies depending on where your gift is being delivered. Use the guidelines below to estimate how many days your order will be in transit before it is delivered:

Standard Ground Home and Business Service Transit Day Estimates:
West Coast:  2-3 Business Days
Mountain:    3     Business Days
Central:        3-4 Business Days
Eastern:        5    Business Days

After your gift ships, you will receive an automated email from Amazon that references the carrier, tracking #, and a wide range of possible delivery days.  Do not be alarmed the email is a generic form letter!  Wait 24 hours to allow for the carrier to update your orders information then go to the FedEx website to track your package and delivery in REAL TIME for an accurate delivery date.

FREE Standard Ground Shipping.
FedEx Ground Home Delivery makes deliveries Tuesday - Saturday only, excluding Holidays.  (No Sunday or Monday delivery)

FedEx Ground Business Delivery makes deliveries Monday-Friday, excluding Holidays. (No Saturday or Sunday delivery)  Please include the business name in the address so we can select the correct service for you.

** Signature Required Service is not included.  If required, please contact us direct via phone or email within one hour of placing your order to arrange for this additional service for a nominal fee.

Expedited Shipping.
FedEx Expedited service is a guaranteed 3 business day transit time from the day it leaves our warehouse.  Deliveries are Monday through Friday only, excluding holidays.
Weekends and holidays are not business days and cannot be used to estimate the arrival date.

** Signature Required Service is not included.  If required, please contact us direct via phone or email within one hour of placing your order to arrange for this additional service for a nominal fee.

Two-Day Shipping.
FedEx Two-Day Air service is a guaranteed 2 business day transit time from the day it leaves our warehouse.  Deliveries are Monday through Friday only, excluding holidays.
Weekends and holidays are not business days and cannot be used to estimate the arrival date.

** Signature Required Service is not included.  If required, please contact us direct via phone or email within one hour of placing your order to arrange for this additional service for a nominal fee.

Overnight Delivery Service

We are unable to offer overnight shipping directly through Amazon. However, if you contact our Customer Care Team, we will gladly assist you in making overnight delivery arrangements to ensure your gift arrives on time.

Will You Ship A Gift To A Hospital?
We strongly recommend that gifts for patients of a medical facility be sent directly to the home of a friend or caregiver who is able to hand-deliver the gift to the recipient. It has been our experience that patients are often moved or discharged early, missing their thoughtful gift from you.

Do You Ship To Alaska Or Hawaii?
YES!  We now offer Expedited delivery services only to these states.

Do you ship to.....?
PO Boxes: No
FPO/APO Addresses: No
General Delivery Addresses:  No
Internationally:  No

Carrier Delays and Exceptions
Carrier delays are out of our control but they do happen, especially during the busy holiday season and when adverse weather conditions occur. During holiday periods, please add an additional two business days to ensure a timely delivery.

Privacy and Security

Privacy Policy

We take the protection and proper use of your personal information seriously. We respect your privacy and take great care to safeguard information in our possession. Your preferences for use of your information are our highest priority.

We do not share customer information (including e-mail addresses) outside of our company unless it is necessary to provide you with our products or services (for example, shipping your products to you or notifying you of problems/updates with your order), or we are legally required to do so.

We are happy to provide further details of our privacy policies. For more information, call us at (866) 747-5527.


Tax Information

At this time, sales taxes will only be collected on items purchased in the state of WA.

 

Questions and Comments
We have a dedicated Customer Care team available to assist you with all your gift giving needs. Live help is available Monday-Friday, 9am-5pm Pacific (noon-8pm Eastern). After hours, please email us at so we may answer any questions as quickly and efficiently as possible. Please be sure to reference your order number, if you have one.

Customized and Bulk Orders
We love creating specialized gift baskets! Simply call us directly at the number above or email us with any special requests, and we will do our best to accommodate. Please be aware that some changes may affect the price of the gift you order. Large bulk or corporate orders with or without imprinted logos and other personalization are easily accommodated; lead times and other requirements vary, so please call us directly.

Product Substitutions
There may be times when a particular basket style or food ingredient is temporarily unavailable. To ship your gift quickly and efficiently, we will substitute the item with like or better products, maintaining both the style and the high quality of your gift selection.

Shipping Chocolates In Warm Weather
We want your lucky gift recipient to receive a gorgeous gourmet gift basket, not a lump of melted chocolate! In warm weather, delicate chocolate items that are susceptible to heat damage will be substituted with high quality candy that will not melt during transit. Please contact us directly to inquire about shipping chocolates with cold packs.

All Of Our Food Products Are Shelf Stable
All meat, cheese, dairy and seafood products are specially prepared and preserved to maintain their quality and freshness without refrigeration until opened. However, we do advise that all consumables are eaten within 4 weeks of delivery to ensure each product is at its peak of freshness.

Gift Message
While completing your purchase on Amazon, you will be asked if you are purchasing a gift item. Simply check this box to indicate a 'yes' and you will be presented with an option to type in a personal gift message to your recipient. If you have any trouble with this process, you may email your gift message or call us at the toll free number above - please do either immediately. It is vital that you reference your Amazon order number; there is no other way that we will be able to locate your order to add the gift message, especially during busy holiday periods.

Hospital Deliveries
We highly recommend that gifts for patients of a medical facility be sent directly to the home of a friend or caregiver who is able to hand-deliver the gift to the recipient. It has been our experience that patients are often moved or discharged early, missing their thoughtful gift from you.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

Website

shop.artofappreciation.com

Substitution Policy

There may be times when a particular basket style or ingredient is temporarily unavailable. To ship your gift quickly and efficiently, we will substitute the item with like or better products, maintaining both the style and the high quality of your gift selection.

In warm weather, delicate chocolate items that are susceptible to heat damage will be substituted with high quality candy that will not melt during transit. Please contact us directly to inquire about shipping chocolate during warm weather.

How To Determine When Your Gift Will Arrive

When Will My Gift Be Shipped?
It takes Amazon 2-24 hours to transmit your order information to us so that we may begin handcrafting your gift basket. If you order your gift Monday, it will ship on Tuesday. If you order your gift on Friday, Saturday or Sunday, it will ship Monday. (Excludes holidays.)

I Chose Standard Shipping. When Will My Gift Arrive?
Your gift should be delivered 4-8 business days after you place your order. This allows for the time it takes Amazon to transmit your order to us, the time it takes us to handcraft your gift, then ship it from our warehouse via standard ground 4-6 business day delivery service. We may use FedEx, UPS, USPS or DHL to ship your gift. Weekends and holidays are not business days and cannot be used to estimate the arrival date.

I Chose Expedited Shipping. When Will My Gift Arrive?
Your gift should be delivered 2-5 business days after you place your order. This allows for the time it takes Amazon to transmit your order to us, the time it takes us to handcraft your gift, then ship it from our warehouse via expedited 2-3 business day delivery service. We may use FedEx, UPS, USPS or DHL to ship your gift. Weekends and holidays are not business days and cannot be used to estimate the arrival date.

Is Expedited Shipping An Overnight Delivery Service?
NO. At this time, we are unable to offer overnight shipping directly through Amazon. However, if you contact our Customer Care team, we will gladly assist you in making arrangements to ensure your gift arrives in time.

Gift Wrap

Each gift basket is wrapped in either gift basket cello packaging or shrink wrapped to ensure a beautiful presentation when your lucky gift recipient opens their package. Gift wrapping is not necessary, as each gift is beautifully finished with a lovely bow.  Complimentary gift cards are provided with your gift and are usually located on the outside of the box under "A Special Gift For You" plastic sleeve.  Recipients simply open the plastic sleeve to reveal the personal message from you.

Gift Message

Forget to add a gift card message?  We realize this may easily happen during the check out process and have a dedicated customer care team available to assist you 9am - 5pm Pacific (West Coast) Monday - Friday.  If it is after business hours, simply email us your gift card message to through the Amazon provided email links.  Please include your order number so we can locate your order as quickly and efficiently as possible.

If your gift has already shipped, don't worry!  We automatically include "A Special Gift For You From (Buyers Name)" if no message is specified on the order.  We want your lucky gift recipient to know who to thank for the lovely gift they received.

 

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