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LUCCA is committed to providing each customer with the highest standard of customer service.
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You may return new, unopened items  in original package. You must notify us within 2 days of receiving the package for a full refund except shipping charge. If it is after 2 days of receiving, there will be 25 % restocking fee after 2 days,but must be returned with in 30 days. Used items can not be returned.

We'll also pay the return shipping costs if the return is a result of our error.

Customers need to contact us to obtain return authorization(RA) number before returns. Customers need to write RA # clearly in the box.

If a package has been returned with an incorrect address or refused for any reason,30% restocking fee will apply and shipping fees are non-refundable.

DEFECTIVE OR DAMAGED MERCHANDISE SHOULD BE NOTIFIED WITHIN 2 DAYS OF RECEIVING THE MERCHANDISE.

PLEASE SAVE ORIGINAL BOX AND ITEM FOR UPS INSPECTION, IN SOME CASES, WE WILL ASK YOU TO TAKE PICTURES FOR UPS INSPECTIONS. YOUR ITEMS WILL BE REPLACED IMMEDIATELY.

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A-to-z Guarantee

Place your merchant order through the Amazon.com Shopping Cart and your purchase is protected by the A-to-z Safe Buying Guarantee. Amazon.com automatically transfers your payment to the merchant so you'll never need to pay a merchant directly. Our A-to-z Safe Buying Guarantee covers both the delivery of your item and its condition upon receipt...Read more


LUCCA Shipping Rates

Shipping rates depend on the selected shipping speed and weight/size of the items.

To determine the applicable shipping rate for items in your Cart:

  1. Select Proceed to Checkout
  2. Select or add your shipping address
  3. Select a shipping speed and select Continue
  4. Select a payment method and select Continue

The total shipping & handling cost will be listed under Order Summary

Shipping Policies

Unless noted otherwise in the ordering pipeline, LUCCA ships all items within two days of receiving an order. You will receive notification of any delay or cancellation of your order.

Privacy and Security

Privacy Policy

LUCCA values the privacy of your personal data.


Tax Information

Sales tax is not separately calculated and collected in connection with items ordered from LUCCA through the Amazon.com Site unless explicitly indicated as such in the ordering process. Items ordered from LUCCA may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from LUCCA through the Amazon.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.

For questions about a charge that has been made to your credit card, please contact Amazon. Questions about how to place an order? Search Amazon Help.

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